Ticketing, queues & SLA — found from sitemap — Vivantio

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Facts read from this source

• Queues filtering Report an error

  “In general terms, Queues and Tabs are mechanisms to filter the data recorded in Vivantio into more manageable views, with the various types of data viewable in each QUEUE or TAB based on specific criteria.”

• Queues vs lists Report an error

  “Queues behave in an identical manner to Lists, simply the phrase Queues refer to queues of work, whereas Lists refer to lists of Clients, Locations, Assets, etc.”

• Expression builder Report an error

  “A common feature in Vivantio is the Expression Builder, Queues use this feature to create conditions for the menu item. Filters are added, which exist for All, Any or None of the conditions. The All option contains AND statements when conditions are created, whereas the Any option conditions OR statements.”

• Date special fields Report an error

  “Today: the date matches today's date Yesterday: the date matches yesterdays date Tomorrow: the date matches tomorrows date Days Before Today: User can type a number in here Days After Today: User can type a number in here”

• Queue admin operations Report an error

  “To Add a Queue: - Click Add - Complete the Queue Details - Complete the Filter - Complete the Tabs - Click Save”

• Queue role visibility Report an error

  “Drag and Drop Roles over to the right hand side if you want the roles to be able to see the queue. Leave on the left hand side if they should not be able to see the queue”

• Status page Report an error

  “Vivantio Status: All Systems Operational”

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Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Customer data protection
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Customer data protection
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Customer data protection
• The Integrator Ticketing, queues & SLA
• The Integrator Customer data protection
• The Skeptic Ticketing, queues & SLA
• The Skeptic Customer data protection
• The Support Lead Ticketing, queues & SLA
• The Support Lead Customer data protection