Source

Ticketing, queues & SLA — found from sitemap — Vivantio

Checked for Vivantio on 13 Oct 2026

Technical details

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http status: 200
content hash: sha256:5625b4ee20e187f0086b0c9ebcf31c705ec33fc01274154e57dbf603350fd29e
permission: robots_ok
screenshot: Screenshot on file (internal exhibit, not published)

Cited by

Priority required Report an error

“All Tickets must be assigned a Priority.”
Priority working time plan Report an error

“Priorities belong to a Working Time Plan, which must be selected at priority creation; different priorities can be created per Working Time Plan.”
Default priority Report an error

“When the Priority has been created, one item from the list can be set as the default option; the chosen priority will be pre-populated in the Priorities tab of the New Ticket.”
Custom SLA Report an error

“Custom No SLA target time provided at creation, target time set as and when required via a Custom Form”
SLA reporting Report an error

“You can report on SLAs in the Custom Report Builder to identify tickets Within 'SLA v Breached SLA' and create a Chart Dashboard for an overview of your SLA performance.”
Ssp priority filter Report an error

“If you wish to only allow certain priorities appear in the SSP, this can be configured via the Filter Priorities option”
SLA optional target Report an error

“Typically, the higher the Priority the shorter the target times, but note it is possible to have no target time set against a Priority.”
SLA definition Report an error

“In Vivantio, Priorities, can have target times associated with them, which are referred to as Service Level Agreements (or SLAs).”

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