Knowledge base & deflection — found from sitemap — Vivantio

Cited by

Facts read from this source

• Self service portal Report an error

  “Vivantio's self-service portal gives end users the tools to resolve the routine themselves, so your service team works on the things that actually require them.”

• Portal branding Report an error

  “The portal is fully brandable — logo, colour scheme, and layout — so it presents as your organization's service portal.”

• Portal per department Report an error

  “For organizations running Vivantio across multiple departments, the portal can be configured per team, so HR, IT and Facilities each have their own branded entry point.”

• Ticket status tracking Report an error

  “Once submitted, they see the status of their ticket in real time — what stage it's at, who's handling it, and any updates from the team.”

• Two way portal communication Report an error

  “Two-way communication via the portal: user updates and agent responses”

• Service catalogue Report an error

  “Vivantio's service catalogue presents available services as browsable, searchable request forms in the portal.”

• Catalogue workflows approvals Report an error

  “Fulfilment workflows trigger on submission, including approvals”

• Knowledge deflection Report an error

  “As users type their issue into the portal, Vivantio surfaces relevant knowledge base articles — giving them a chance to resolve the issue themselves before submitting a ticket.”

• Knowledge base agent and user Report an error

  “the knowledge base remains available to agents resolving the issue and to users checking the portal for related guidance”

• Knowledge base search Report an error

  “Knowledge base searchable independently for self-directed troubleshooting”

• Gated form submission Report an error

  “User-facing ticket submission with guided form fields”

• Demo length Report an error

  “~30-minute demo”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Knowledge base & deflection
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
• The Support Lead Knowledge base & deflection