Privacy policy — Freshdesk

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Facts read from this source

• Notice effective date Report an error

  “Freshworks Privacy Notice Effective Date March, 1st 2026”

• Dpf Report an error

  “While processing Personal Data we comply with the principles and rules of the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) and to the rights of EU and UK individuals and Swiss individuals.”

• Processing regions Report an error

  “We process Personal Data in the countries in which we are established, including the United States, the United Kingdom and the European Economic Area (“EEA”) and in other countries where third parties that we may use are based.”

• Controller US Report an error

  “Freshworks Inc. (company no: 4861858) is a company established under the laws of Delaware with its registered office at 16192 Coastal Highway, Lewes, Delaware 19958, USA”

• Controller germany Report an error

  “Freshworks GmbH (company no: HRB 176669 B) is a company established under the laws of Germany”

• Controller netherlands Report an error

  “Freshworks Technologies B.V. (company no: 73582166) is a company established under the laws of the Netherlands”

• Controller france Report an error

  “Freshworks SAS (company no: 842815581) is a company established under the laws of France”

• Controller UK Report an error

  “Freshworks Technologies UK Limited (company no: 09338697) is a company established under the laws of England and Wales”

• Controller india Report an error

  “Freshworks Technologies Private Limited (company no: U72200TN2010PTC078458) is a company established under the laws of India”

• Hosted data controller status Report an error

  “Save for the limited circumstances set out in this Notice, we are not the data controller of this Hosted Data as we do not determine the purposes or the means of the processing.”

• Marketplace applications Report an error

  “We also make available a Market Place platform where individuals can download applications developed by Freshworks or by third parties (the “Applications”).”

• Marketing consent regions Report an error

  “In the UK, EU and Brazil we will rely on your consent when sending marketing communications.”

• Call recording consent Report an error

  “For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.”

• Analytics opt out products Report an error

  “For Freshchat, Freshworks and Freshmarketer customers: you will have the option to opt out of analytics or tracking certain events from within these products.”

• Analytics opt out email Report an error

  “Analytics opt-out for products other than Freshchat, Freshworks and Freshmarketer: Customers may opt-out of analytics by writing to dpo@freshworks.com.”

• Single sign on Report an error

  “You can log in to our Websites using sign-in services such as Google, Facebook Connect and LinkedIn.”

• Custom audience advertising Report an error

  “We share your email address and other identifiers such as your phone number or device ID (usually in an encrypted or ‘hashed’ form) with third-party providers of social media platforms and other services, such as [Facebook, LinkedIn] and other similar platforms (“Social Platforms”)”

• Cctv Report an error

  “We have security measures in place at our premises, including CCTV and building access controls.”

• List available Report an error

  “With third parties assisting Freshworks in providing our Customers with the Service(s) (“Sub-Processors" listed here). Our Sub-Processors are given access to Customers’ Account and Customer data only as reasonably necessary to provide the Service(s) and will be subject to confidentiality obligations in their service agreements;”

• Data hosting page Report an error

  “You may refer to the Freshworks Data Hosting page here for more information about the locations in which the Hosted Data (i.e., that which we process as a Processor during the provision of our Services) is stored.”

• Frameworks covered Report an error

  “For the purposes of the GDPR and LGPD, the following Group Companies act as a data controller when the processing of your Personal Data is governed by the requirements of the GDPR, CCPA, and LGPD.”

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