Product page — Jira Service Management

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Facts read from this source

• AI powered platform Report an error

  “Unite teams on a single AI-powered platform to deliver service at scale.”

• Team use cases Report an error

  “Scale experiences across service teams including IT, HR, facilities, and more.”

• Part of service collection Report an error

  “Jira Service Management is now part of Service Collection!”

• AI agents knowledge Report an error

  “Instantly answer employee questions with AI agents that draw on existing knowledge. Plus, AI is always spotting knowledge gaps and drafting new articles so your front-line support keeps getting better.”

• Dev ops collaboration Report an error

  “Increased visibility on one platform enables Dev teams to ship fast, while Ops teams have the oversight to quickly approve changes and minimize service disruptions.”

• Alert incident management Report an error

  “Use AI to group related alerts, escalate them to an incident, and access relevant resources, SMEs, and remediation steps.”

• AI incident summary Report an error

  “Generate an incident summary quickly so Ops teams can save time, learn from past incidents, and pass along critical insights to prevent similar incidents in the future.”

• Customer count Report an error

  “60,000+ customers trust Jira Service Management”

• Marketplace apps Report an error

  “Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.”

• Assets standard available Report an error

  “Assets is now available for all Standard customers!”

• Signup options Report an error

  “Or continue with Google Microsoft Apple Slack”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Integrations & API
• The Agent Advocate Knowledge base & deflection
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