Privacy policy — Jira Service Management

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Facts read from this source

• Effective date Report an error

  “Effective starting: August 17, 2026”

• Controller entities Report an error

  “This privacy policy explains how Atlassian Pty Ltd, Atlassian US, Inc. and our corporate affiliates (“Atlassian”, “we”, “us”, “our”) collect, use, share, and protect your information”

• Processor role Report an error

  “this privacy policy does not apply to the extent that we process personal information in the role of a processor or service provider on behalf of our customers, as further specified in the Data Processing Addendum entered into with those customers”

• Supplemental policies Report an error

  “Cookies & Tracking Notice Atlassian Careers Privacy Notice – for job applicants Former Workplace Privacy Notice – for past employees Demographic Survey Privacy Notice – for voluntary survey data”

• Data collected categories Report an error

  “Account Information and Profile Information: We collect information when you register for an account, create or modify your profile, set preferences, sign up for or make purchases through the Services, and inquire about pricing, billing, and licensing.”

• Usage collection software Report an error

  “Administrators may enable our collection of this information from software products.”

• Identity authentication data Report an error

  “we may collect device and browser information, behavioral and interaction data (such as mouse movements or interaction timing to confirm you’re human), and similar data used to support secure access to the Services.”

• Third party login Report an error

  “if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you.”

• Support entitlement number Report an error

  “any other documentation, screenshots or information that would be helpful in resolving the issue and/or a Support Entitlement Number (SEN).”

• Support AI usage Report an error

  “We may also use generative artificial intelligence in responding to your support related requests.”

• AI pricing inquiries Report an error

  “We may use artificial intelligence in responding to your pricing, billing or licensing-related requests.”

• Deidentification commitment Report an error

  “To the extent we use such data, we maintain and use such data in de-identified form and will not attempt to re-identify the data.”

• Retention principle Report an error

  “we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.”

• Eea UK legal bases Report an error

  “If you are an individual in the European Economic Area (EEA) or United Kingdom (UK), we collect and process information about you only where we have legal bases for doing so under applicable data protection laws.”

• EU representative Report an error

  “EU Representative: Atlassian B.V. c/o Atlassian US, Inc. 350 Bush Street, Floor 13 San Francisco, CA 94104 E-Mail: eudatarep@atlassian.com”

• UK representative Report an error

  “UK Representative: Atlassian (UK) Operations Limited c/o Herbert Smith Freehills LLP Exchange House Primrose Street London EC2A 2EG United Kingdom E-Mail: ukrepresentative@atlassian.com”

• International transfers Report an error

  “We collect information globally and may transfer, process, and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services.”

• Data privacy framework Report an error

  “When we disclose information about you within and among Atlassian corporate affiliates, we make use of the Data Privacy Framework to r”

• Security measures Report an error

  “We use industry standard technical and organizational measures to secure the information we store. For more information on where and how we store your information, please see the Atlassian Trust Center.”

• Child age limit Report an error

  “Our Services are not intended for use by anyone under the age of 16.”

• Portability Report an error

  “Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the spaces under your sole control, like your personal Bitbucket repository.”

• Gpc opt out Report an error

  “Where required, we also honor requests to opt out submitted via privacy preference signals recognized under applicable law, such as the Global Privacy Control (“GPC”).”

• Sms optin exclusion Report an error

  “All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.”

• Marketing retention Report an error

  “If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services”

• Community forums public Report an error

  “Our websites offer publicly accessible blogs, forums, issue trackers, and wikis (e.g., Atlassian Community, Atlassian Developer Community, Trello Community, and Trello Inspiration).”

• GDPR ml training basis Report an error

  “To develop and improve the Services, including machine learning and artificial intelligence model training; To communicate with you about the Services; To conduct marketing and promotional activities; To provide customer support; Verify your account credentials as needed to log you into the Services and help safeguard your account’s security; Protect our rights, privacy, safety, or property, and/or that of our affiliated companies, you, or other parties, including to enforce this privacy policy and any other agreements or policies; Detect and prevent fraud, illegal activity, or violations of the terms of our agreements and our Service policies, and to maintain the security of our IT systems, architecture, assets, customers, and networks; and Aggregate or de-identify data. Legitimate interests (Article 6(1)(f) GDPR)”

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