Pricing — Zammad

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Facts read from this source

• Hosting model Report an error

  “Hosted Self-hosted Enjoy the comfort of our hosted Zammad solution: secure and powerful on our servers in German data centers.”

• Starter price Report an error

  “Starter v2 7€ per agent / month”

• Starter agent limit Report an error

  “Get started with: max. 5 agents”

• Starter support Report an error

  “Email support (8x5, CET)”

• Starter channels Report an error

  “Channels: Email, Web Form, SMS”

• Starter storage Report an error

  “10 MB attachments + 20 GB disk space”

• Starter security Report an error

  “Data center in Germany, SSL encryption, device management, two-factor authentication (2FA) ISO27001-certified Data center”

• Professional price Report an error

  “Professional v2 16€ per agent / month”

• Professional agent limit Report an error

  “max. 35 agents”

• Professional channels Report an error

  “Channels: Email, Web Form, SMS, Chat, Telegram”

• Professional features Report an error

  “Service Level Agreements (SLAs) Individual roles, individual ticket objects Knowledge Base (monolingual) Possibility of using AI features (optional)*”

• Professional storage Report an error

  “35 MB attachments + 50 GB disk space”

• Plus price Report an error

  “Plus v2 25€ per agent / month”

• Plus agents Report an error

  “Unlimited agents”

• Plus support Report an error

  “Phone support (8x5, CET)”

• Plus channels Report an error

  “Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp”

• Plus features Report an error

  “Core Workflows Integration with GitHub/GitLab Expert-Mode for Conditions (AND/OR) Knowledge Base (multilingual) Possibility of using AI features (optional)* Zammad Standard Reporting Deeper Reporting possibilities (with Elasticsearch access via Grafana)”

• Plus storage Report an error

  “50 MB attachments + 150 GB disk space”

• VAT Report an error

  “All prices exclude the legal value-added tax.”

• AI fee Report an error

  “*AI features are optional and can be enabled individually. Usage is subject to additional fees of €0.03 per AI call (an interaction with an AI feature, e.g., generating of a ticket summary).”

• Trial available Report an error

  “Start free trial!”

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Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Customer data protection
• The Agent Advocate Integrations & API
• The Agent Advocate European sovereignty
• The Agent Advocate Pricing transparency
• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Customer data protection
• The Agent Advocate Integrations & API
• The Agent Advocate European sovereignty
• The Agent Advocate Pricing transparency
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Knowledge base & deflection
• The Data Protection Officer Customer data protection
• The Data Protection Officer Integrations & API
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Knowledge base & deflection
• The Data Protection Officer Customer data protection
• The Data Protection Officer Integrations & API
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Shop Operator Customer data protection
• The Shop Operator Integrations & API
• The Shop Operator European sovereignty
• The Shop Operator Pricing transparency
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Shop Operator Customer data protection
• The Shop Operator Integrations & API
• The Shop Operator European sovereignty
• The Shop Operator Pricing transparency
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Integrations & API
• The Integrator European sovereignty
• The Integrator Pricing transparency
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Customer data protection
• The Integrator Integrations & API
• The Integrator European sovereignty
• The Integrator Pricing transparency
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic Customer data protection
• The Skeptic Integrations & API
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic Customer data protection
• The Skeptic Integrations & API
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
• The Support Lead Knowledge base & deflection
• The Support Lead Customer data protection
• The Support Lead Integrations & API
• The Support Lead European sovereignty
• The Support Lead Pricing transparency
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
• The Support Lead Knowledge base & deflection
• The Support Lead Customer data protection
• The Support Lead Integrations & API
• The Support Lead European sovereignty
• The Support Lead Pricing transparency