Product overview — Zammad

Cited by

Facts read from this source

• Positioning Report an error

  “All-in-one helpdesk solution for every team”

• Germany Report an error

  “Made & hosted in Germany — built for high standards for data protection and security.”

• Open source Report an error

  “Our open-source codebase allows for independent audits and ensures you are never locked into a "black box" solution.”

• Channels Report an error

  “Email· Social· Telephony integration”

• Self service Report an error

  “Customers can solve common issues via a help center and knowledge base—without opening a ticket.”

• Ticket view Report an error

  “All communication, customer details, and internal collaboration live in one structured ticket view.”

• Automation Report an error

  “Automation rules · Macros / Text modules · Templates · Bulk actions”

• Reporting Report an error

  “Overviews · Reporting · SLAs”

• Use cases Report an error

  “Whether it's customer service, IT support, internal inquiries, or HR, Zammad helps teams process requests in a structured, efficient, and traceable manner.”

• Deployment options Report an error

  “Whether cloud-based or self-hosted, you can transition from setup to productive work in a very short timeframe.”

• Escalations Report an error

  “States · Assignment · Escalations”

• Permissions Report an error

  “Permissions · Automation · Templates”

• API Report an error

  “Integrations · API · Automation”

16 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Customer data protection
• The Agent Advocate Integrations & API
• The Agent Advocate European sovereignty
• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Customer data protection
• The Agent Advocate Integrations & API
• The Agent Advocate European sovereignty
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Knowledge base & deflection
• The Data Protection Officer Customer data protection
• The Data Protection Officer Integrations & API
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Knowledge base & deflection
• The Data Protection Officer Customer data protection
• The Data Protection Officer Integrations & API
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Shop Operator Customer data protection
• The Shop Operator Integrations & API
• The Shop Operator European sovereignty
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Knowledge base & deflection
• The Shop Operator Customer data protection
• The Shop Operator European sovereignty
• The Shop Operator Pricing transparency
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Customer data protection
• The Integrator Integrations & API
• The Integrator European sovereignty
• The Integrator Pricing transparency
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Customer data protection
• The Integrator Integrations & API
• The Integrator European sovereignty
• The Integrator Pricing transparency
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic Customer data protection
• The Skeptic Integrations & API
• The Skeptic European sovereignty
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Knowledge base & deflection
• The Skeptic Customer data protection
• The Skeptic Integrations & API
• The Skeptic European sovereignty
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
• The Support Lead Knowledge base & deflection
• The Support Lead Customer data protection
• The Support Lead Integrations & API
• The Support Lead European sovereignty
• The Support Lead Pricing transparency
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
• The Support Lead Knowledge base & deflection
• The Support Lead Customer data protection
• The Support Lead Integrations & API
• The Support Lead European sovereignty
• The Support Lead Pricing transparency