Recordings, retention & admin control — found from sitemap — Dialpad Meetings

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Facts read from this source

• Call recording Report an error

  “Record customer conversations for quality assurance, coaching, compliance programs, and operational visibility.”

• Pause and resume Report an error

  “Pause-and-resume recording to help stop recording during moments when sensitive information is shared”

• API recording controls Report an error

  “API-based recording controls to support customer-defined recording workflows”

• Role based access Report an error

  “Access permissions and role-based controls to help limit recording access to authorized users”

• Audit logs retention Report an error

  “Audit logs and retention controls to support internal governance and review”

• Pii redaction Report an error

  “AI-powered PII redaction to automatically detect and remove sensitive numeric data such as credit card and social security numbers from transcripts and recordings”

• Baa HIPAA Report an error

  “For healthcare customers, Dialpad products can be used in HIPAA-compliant workflows once a Business Associate Agreement, or BAA, is signed.”

• SOC 2 Report an error

  “platform security standards such as SOC 2 Type II.”

• Pci pal Report an error

  “The PCI Pal integration uses DTMF masking so that keypad-entered payment details are processed directly by PCI Pal and are not recorded, transcribed, or stored in Dialpad.”

• AI transcripts Report an error

  “Pair call recordings with AI-powered transcripts, searchable summaries, and action items so teams do not have to replay entire calls to find important details.”

• Coaching playlists Report an error

  “Create playlists of recorded calls to support targeted coaching by topic, scenario, or team.”

• Realtime AI context Report an error

  “Call recordings work alongside real-time transcription, sentiment analysis, and AI-powered insights, giving supervisors more context while customer conversations are happening.”

• Automatic recording Report an error

  “And We Can Set It So That Recording Starts Automatically, So We Don’t Have To Say ‘Don’t Forget To Hit Record On The Call.””

• Platform bundle Report an error

  “Dialpad Support includes call recording alongside AI-powered transcripts, summaries, analytics, coaching tools, and integrations, so teams can review customer conversations in the same platform they use to manage them.”

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