Terms of service — Frends

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• Document version Report an error

  “Frends General Terms and Conditions Version 2.0 - 09.01.2026”

• Entity Report an error

  “Frends means Frends Technology Oy, and its Affiliates to the extent they participate in providing the Services.”

• Trial period days Report an error

  “The Trial Period lasts 30 days unless otherwise agreed, and Frends may restrict access and terminate the Trial Period at any time due to any reason without any liability.”

• Billing terms Report an error

  “Customer shall pay all Service fees due to Frends monthly in arrears unless otherwise specified in the applicable Order Form.”

• Payment terms Report an error

  “Service fees are due thirty (30) days net from the date of the invoice unless otherwise specified in the applicable Order Form.”

• Currency Report an error

  “Unless otherwise agreed in writing, all payments shall be made in Euro.”

• VAT excluded Report an error

  “All rates and fees are set out without value added tax (VAT) or any other applicable sales tax, which shall be added to the rates and fees in accordance with the then-applicable tax laws and regulations.”

• Annual escalation Report an error

  “The increase shall be the higher of (i) six percent (6%) or (ii) the percentage increase of the Harmonised Index of Consumer Prices”

• True up Report an error

  “Frends may review the Customer’s actual usage of Services against the quantities purchased (“True-Up”) at any time. If the usage exceeds the purchased capacity, the Customer shall purchase additional capacity to cover the excess.”

• ISO 27001 Report an error

  “Frends has built in data security protections in accordance with industry standards (ISO 27001).”

• DPA Report an error

  “the following DPA (located at https://frends.com/legal/dpa) shall be incorporated into this Agreement, which governs the obligations of the Parties in relation to processing the personal data.”

• Security description Report an error

  “An overview is available at the security description at: https://frends.com/legal/security (“Security Description”)”

• Breach notification Report an error

  “Frends has defined security incident management policies and procedures and will notify Customer without undue delay after becoming aware of Data Breach.”

• Hybrid on prem Report an error

  “On-Prem-Platform means any components of the Platform deployed on the Customer’s premises or environment, or any other environment or cloud not hosted and controlled by Frends, or any parts thereof in case of a hybrid-setup, as specified in the Order Form”

• Optional SLA Report an error

  “If the Customer has ordered Product Support Services with applicable service levels, the Product Support Services shall be provided in accordance with such agreed service levels.”

• Change notice days Report an error

  “If a change made by Frends has material adverse effect on the Platform or the agreed SLOs (if any), Frends shall inform the Customer of such change at least thirty (30) days before the effective date of the change.”

• Data backup Report an error

  “Frends is responsible for taking and storing the Frends Back-Ups as further described in the Platform and Additional Features Description.”

• Retention after termination Report an error

  “Frends shall delete and destroy such Customer Data the latest within ninety (90) days of the termination of the Agreement or after the maximum data retention period permitted by the relevant technology.”

• Docs Report an error

  “This includes all publicly available content at https://docs.frends.com.”

• Ip indemnity Report an error

  “Frends shall defend Customer against all claims alleging that the Platform (excluding the Customer Data and other artifacts created or produced by Customer or any third party) infringes the Intellectual Property Rights of a third party”

• Confidentiality years Report an error

  “During the term of this Agreement, and for a period of five (5) years following the expiration or termination of this Agreement, the Receiving Party shall maintain the confidentiality of the Confidential Information”

• Termination notice Report an error

  “it may be terminated by either of the Parties by giving a three (3) months’ written notice to the other Party if not specifically agreed otherwise in an Order Form.”

• Suspension nonpayment Report an error

  “(iii) Customer fails to pay any overdue amount within ten (10) days of written notice;”

• Overdue interest Report an error

  “Interest on overdue payments shall accrue monthly at the lower of 2 %, or the maximum rate permitted by the EU Late Payment Directive (2011/7/EU)”

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