Execution, error handling & monitoring — found from sitemap — Tray.ai

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Facts read from this source

• Connector timeout Report an error

  “How long does a connector take to timeout? 45 seconds OR 120 seconds if built and deployed by you using CDK is longer on certain connectors such as the CSV connectors and Redshift (Redshift setting is 60 minutes)”

• Http client timeout Report an error

  “How long does the HTTP Client (Universal Connector) wait for a response? 15 mins”

• Webhook trigger reply timeout Report an error

  “How long does the Webhook Trigger wait (when using trigger event reply) 5 mins”

• Auth refresh retry Report an error

  “How long does the Authentication refresh wait before throwing an error - such as 'unable to refresh OAuth token.' 1st retry is immediate 2nd and 3rd retries wait approx 20 seconds”

• Callable response timeout Report an error

  “How long does the 'Fire and Wait for Response' operation in the 'Callable response' connector wait before timing out? this doesn’t have a timeout as a workflow could take a long time to complete”

• Service connector retry Report an error

  “Service connector API returns an error Retry 3 times every 40 seconds Retries 3 times only if set to stop workflow, error handling retries 0 times”

• Internal error retry Report an error

  “Internal Tray error (backend) Retries 15 times regardless of error handling Delay increases each time. First retry after 30s, then 2mins, etc. 10th time will wait for 30 minutes.”

• Backend error retry Report an error

  “Backend Error (connector itself) Retries 3 times regardless of error handling "Unfortunately, the connector unexpectedly failed..."”

• User input retry Report an error

  “Wrong user input (e.g. wrong jsonpath) Doesn’t retry regardless of error handling Use error returned to troubleshoot”

• Step payload limit Report an error

  “Data that can pass between any 2 steps in the workflow builder 6 MB any more will cause issues”

• Trigger event reply payload limit Report an error

  “Data that can be sent using the Trigger Event Reply 1 MB”

• Webhook trigger payload limit Report an error

  “Data that can be consumed by our Webhook Trigger 1 MB file content can be sent as multi-part http requests, with an overall limit of 10MB”

• Form trigger payload limit Report an error

  “Data that can be sent via the Form Trigger 1 MB (10 MB for attached files)”

• Inbound email attachment limit Report an error

  “Data that can be attached to an inbound email 10 MB”

• File link persistence Report an error

  “How long do files generated in a workflow persist? 6 hours”

• CSV single call limit Report an error

  “Data that can be extracted from, or sent to, the CSV Editor in a single call 1 GB more is likely to cause issues”

• CSV import limit Report an error

  “File size limit when importing to the CSV Editor 1 GB”

• CSV reader step payload limit Report an error

  “Max payload between steps for CSV Reader 1 MB as per between standard connectors in the builder”

• CSV max row size Report an error

  “Maximum row size 8 KB”

• CSV max columns Report an error

  “Maximum number of columns 4096”

• CSV persistence Report an error

  “When I create a CSV how long does this CSV persist for? 30 days”

• Logs retention Report an error

  “How long are logs retained for? 7 days or 30 days depending on package can be reduced on request”

• Logs rerun window Report an error

  “How long can logs be re-run for? 7 days”

• Data storage overall limit Report an error

  “Overall storage limit none”

• Data storage key limit Report an error

  “Storage limit under single key 400 KB”

• Data storage nested depth Report an error

  “Nested depth limit 32 for more deeply-nested objects the 'set value' operation can use the 'Force store in older format' option in advanced properties.”

• Current run scope retention Report an error

  “How long is data stored under Current Run scope? 30 days from execution to allow for delays in workflow completion”

• Workflow scope retention Report an error

  “How long is data stored under Workflow scope? until deletion of the workflow”

• Account scope retention Report an error

  “How long is data stored under Account scope? until deletion of the workspace”

• Auto respond 200 rate limit Report an error

  “'Auto respond with status 200' operation No rate limiting”

• Webhook rate limit Report an error

  “If too many requests (i.e. several hundred per second) come in to your webhook trigger at once, Tray will respond with an HTTP 429 (too many requests) error”

• Webhook response size limit Report an error

  “If the combined size of the 'status', 'body and 'header' in a trigger event reply step is larger than 2MB then the request will fail with a 504 after several retries”

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• The Data Protection Officer Connectors, API & on-premise reach
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• The Head of IT Connectors, API & on-premise reach
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• The Integration Engineer Connectors, API & on-premise reach
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• The Operations Analyst Process design, forms & approvals
• The Operations Analyst Connectors, API & on-premise reach
• The Operations Analyst Execution, error handling & monitoring
• The Operations Analyst Governance, credentials & audit trail
• The Process Owner Process design, forms & approvals
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