Vendor page — Deskpro

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Facts read from this source

• Deployment options Report an error

  “Cloud or self-hosted, on your terms.”

• Target teams Report an error

  “Deskpro gives your CS, HR, Ops, and IT teams full visibility, smart ticket routing, and AI that makes agents faster, not redundant.”

• Omnichannel channels Report an error

  “Email, forms, voice, live chat, and more.”

• Built in CRM Report an error

  “Verify users and instantly get a holistic view of who you're talking to with our in-built CRM.”

• Multi helpdesk workspaces Report an error

  “Seamlessly move between workspaces with simple transitions across multiple help desks.”

• Automation capabilities Report an error

  “From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”

• Cloud option Report an error

  “Deskpro Cloud Hosted and managed by us. Secure, maintained, and updated automatically. Up and running the same day; nothing to install or manage.”

• Private option Report an error

  “Deskpro Private Full infrastructure control to meet specific data and compliance requirements (on-premise, VPC, regional cloud, or sovereign cloud).”

• Private AI Report an error

  “Includes Private AI: connect self-hosted or custom model so your data never leaves your environment.”

• Capability modules Report an error

  “Automation Customization Self-service Deskpro AI Reporting Integrations”

• SLA tracking Report an error

  “Structured queues for IT requests, automated assignment, SLA tracking, for internal and external IT teams.”

• Page sections Report an error

  “PRICING Deskpro Cloud Deskpro Private”

• Entity Report an error

  “© Copyright 2026 Deskpro Inc. All rights reserved.”

• Compare tools Report an error

  “COMPARE Zendesk Freshdesk HappyFox Jira Service Management Kayako Zammad Zoho Desk Help Scout”

• Status page Report an error

  “All systems operational”

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Pricing transparency
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Integrations & API
• The Shop Operator Pricing transparency
• The Integrator Integrations & API
• The Integrator Pricing transparency
• The Skeptic Ticketing, queues & SLA
• The Skeptic Pricing transparency
• The Support Lead Integrations & API
• The Support Lead European sovereignty
• The Support Lead Pricing transparency