Terms of service — found from the homepage — PathFactory

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• Last updated Report an error

  “LAST UPDATED AS OF September 19, 2025”

• Contracting entity Report an error

  “Canada or any other country than the United States of America PathFactory Inc. 100 King St. W, Suite 5700 Toronto, ON M5X 1C7”

• DPA Report an error

  “PathFactory will Process such Personal Information in accordance with all applicable privacy laws and in accordance with PathFactory’s Data Processing Addendum located at https://www.pathfactory.com/legal/DPA (the “DPA”).”

• Hours Report an error

  “Customer will generally have access to PathFactory’s technical support from 9:00 am EST to 8:00 pm EST each Monday to Friday (excluding Christmas Day and New Years Day) via email at support@pathfactory.com, via phone at 1-844-224-1655, or via the chat interface forming part of the PathFactory SaaS Services”

• Response time Report an error

  “PathFactory will endeavour to respond to all inquiries within one business day or on the earliest following business day should the request be made on the weekend or a holiday.”

• Followup cadence Report an error

  “PathFactory will endeavour to provide follow up emails every two business days until the support ticket has been resolved or a timeline on the resolution has been provided.”

• Currency Report an error

  “All Fees are identified in US dollars;”

• Payment terms Report an error

  “Unless otherwise expressly stipulated in an invoice, Customer will pay all invoiced amounts within 30 calendar days of the invoice date.”

• Late interest rate Report an error

  “Any late payment will be increased by the costs of collection (if any) and will incur interest at the rate of one and a half percent (1.5%), or the maximum legal rate (if less)”

• Taxes Report an error

  “The Fees do not include applicable sales, use, gross receipts, value-added, GST or HST, personal property or other taxes.”

• License grant Report an error

  “PathFactory hereby grants to Customer a revocable, non-exclusive, non-transferable, non-sub-licensable (other than to Permitted Users as provided herein), limited license during the Term to use the Documentation”

• User account types Report an error

  “PathFactory will issue one or more Administrator User Accounts to Customer that provides the Administrator User with the capability to create Employee User Accounts for its Employee Users.”

• Account sharing Report an error

  “Customer will not allow any Permitted User to share a Customer User Account with any other person.”

• Customer data rights Report an error

  “Customer retains all right, title and interest in and to Customer Data, including any Intellectual Property Rights in Customer Data.”

• Professional services Report an error

  “PathFactory will use commercially reasonable efforts to perform the Professional Services set out in an applicable Order Form.”

• Indemnity scope Report an error

  “any allegation that the PathFactory SaaS Services infringe any third party Intellectual Property Right in Canada or the United States.”

• Customer reference Report an error

  “PathFactory may identify Customer by name and logo as a PathFactory customer on PathFactory’s website and on other promotional materials, including in a case study or white paper regarding Customer’s use of the PathFactory SaaS Services, upon receiving prior written approval from Customer.”

• Insurance Report an error

  “PathFactory will, at its sole cost and expense, maintain appropriate insurance coverage, as determined by PathFactory in its sole discretion.”

• Term Report an error

  “This Agreement will commence on the Effective Date and continue to be in effect until the termination or expiration of the last active Order Form”

• Termination cure period Report an error

  “the other Party breaches or defaults on any of the material terms or conditions of this Agreement (including Customer’s payment obligations under Section 7) and fails to cure such breach or default within 30 days of receipt of written notice thereof”

• API Report an error

  “the Services, including the PathFactory Software and PathFactory API;”

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