Terms of service — found from the homepage — Gatekeeper

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Facts read from this source

• Channel requirement Report an error

  “You are required to submit all support requests via Gatekeeper's Support Ticketing System.”

• Export on termination Report an error

  “(ii) within 30 days after the effective date of termination, after receipt of Your written request to do so, make available for download by You a file of Customer Data in comma separated value (.csv) format along with attachments in their native format.”

• Renewal terms Report an error

  “Subscriptions shall automatically renew for successive additional periods of one (1) year, (each a "Renewal Term"), to ensure non-interruption of Customer Data, the Data Processing Agreement and the supporting Services at the list price in effect at the start of each Renewal Term, unless either party gives the other notice of non-renewal at least 60 days prior to the end of the relevant Subscription Term or applicable Renewal Term.”

• Fees fixed Report an error

  “Fees remain fixed for the Subscription Term set out in an Order Form.”

• VAT excluded Report an error

  “Where Fees exclude any Value Added Tax (VAT), taxes, levies, or duties imposed by taxing authorities, You shall be responsible for payment of all such taxes, levies, or duties based solely on Gatekeeper’s income in addition, where applicable.”

• Implementation not included Report an error

  “The Subscription Fee for the Services set out in the Order Form includes Configuration. The Subscription Fee does not include any Implementation or Customisation.”

• Entities Report an error

  “means the Gatekeeper entity named in the Order Form, (for the avoidance of doubt, Gatekeeper Ltd, Gatekeeper Canada Inc., Gatekeeper US LLC or Gatekeeper UK Group Ltd, as applicable).”

• Insurance Report an error

  “Employers’ liability, with a geographic scope of ‘Worldwide’, with a minimum coverage limit of £5,000,000, Professional indemnity, with a geographic scope of ‘Worldwide’, with a minimum coverage limit of £5,000,000. Public and Products liability, with a geographic scope of ‘Worldwide’, with a minimum coverage limit of £2,000,000, Cyber and Data Insurance, with a geographic scope of ‘Worldwide’, with a minimum coverage limit of £2,000,000”

• Services scope Report an error

  “means Gatekeeper’s online procurement, contract management, supplier management, workflow, collaboration, analysis, sourcing, data feeds, eSign or other services and associated content and Upgrades, developed, operated, and maintained by Gatekeeper”

• Esign terms Report an error

  “Where the Services set out in the Order Form include eSign services the terms of the eSign EULA shall apply to such Services in addition to use of eSign”

• Planned maintenance notice Report an error

  “Gatekeeper shall in normal circumstances provide You with at least five Business Days' notice (or, when required, to ensure the security of the Gatekeeper and related data, give at least eight hours notice via the Services) of all planned maintenance;”

• Implementation remote Report an error

  “Implementation services will consist of video conferences, phone conversations, email-based support, and any other activities related to the Configuration of Your Services. Implementation services are delivered remotely and in accordance with the relevant Statement of Work.”

• Configuration included Report an error

  “Configuration does not require customisation development (coding) services and is included in the Services;”

• Termination for outage refund Report an error

  “You may, by giving written notice, immediately terminate this Agreement including any Order Form prior to the end of the Term in the event of a Chronic Service Outage and shall receive within 30 days of the effective date of termination a refund of the unused portion of the pre-paid Subscription Fees for such Service”

• Termination with cause Report an error

  “Either party may terminate this Agreement with cause upon giving the other party 30 days' written notice. However, where the breach is capable of remedy, provided that the breach is specified and remedy of the breach is requested, the notice shall only be effective if the breaching party fails to remedy the breach within 10 days of receipt of the notice.”

• Benchmarking use Report an error

  “Gatekeeper may use and report on Customer Data and other data and metrics related to Your use of the Services in an aggregate and anonymous manner to support benchmarking or similar features of the Service”

• Suspension nonpayment Report an error

  “Where payment of the undisputed amount of any Gatekeeper invoice is not received within 30 days of the due payment date, Gatekeeper may, without liability to You, disable Your password, account and access to all or part of the Services”

• Licence scope Report an error

  “Subject to Your payment of the Fees, You are granted a non-exclusive, non-transferable licence to permit Users and Affiliates to use the Services (including any associated IPR and Confidential Information of Gatekeeper) from the Effective Date for the term of each Order Form for Your internal business operations.”

• User definition Report an error

  “All User records in the Gatekeeper application with User status flag set to “active” are Users;”

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