Terms of service — found from the homepage — Zuko

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Facts read from this source

• Provider Report an error

  “Zuko is a service provided by Formisimo Ltd whose registered address is at Colony, 5 Piccadilly Place, Manchester, M1 3BR. Formisimo Ltd is a company incorporated in England and Wales (registered number: 08859680).”

• VAT number Report an error

  “VAT Number: GB181252425”

• Applicable law Report an error

  “This agreement shall be governed by the laws of England and Wales. The courts of England Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the agreement or its subject matter or formation.”

• Billing periods Report an error

  “Either monthly rolling, or annually, depending on the plan chosen.”

• Paid plan Report an error

  “Zuko is offered as a Paid Plan.”

• Post cancellation availability Report an error

  “Your account and any data recorded on your account will remain available for a period of at least 30 days following the end of the last billing period.”

• Products Report an error

  “By accessing the Formisimo or Zuko web site and creating a subscription to Zuko Analytics or Zuko Form Builder, you are agreeing to be bound by these terms and conditions of use.”

• Analytics data collection Report an error

  “Formisimo Ltd does not collect any of the detailed information that form users enter; it records keypresses and mouse clicks, and the type of key pressed (Number, alpha, other). We do not store what data the user entered.”

• Session replay Report an error

  “Zuko Session Replay creates an anonymised reconstruction of a user session based on their mouse movements, clicks and keypresses. For privacy reasons, Zuko will not track or recreate inputs into standard form fields - these will be anonymised through the use of “*” to replace keypress inputs.”

• Form builder hosting Report an error

  “You agree and allow Formisimo Ltd to render a form on your website or on a separate URL that Zuko will generate.”

• DPA Report an error

  “In the case of the user data captured during the installation and use of Zuko products and services, Formisimo Ltd will act as a data processor (with you as the data controller).”

• GDPR Report an error

  “We will collect, process, and hold your personal information in accordance with the provisions of UK General Data Protection Regulation (“GDPR”).”

• Pii identifiers Report an error

  “Although Zuko does not capture or process directly identifiable information from end users (name, email, phone, etc), the technology does utilise some identifiers (Zuko Visitor ID) that may be classed as PII under the GDPR.”

• Data details on request Report an error

  “Complete details of our collection, processing, storage, technical and organisational measures for maintaining integrity and confidentiality and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it and the security measures in place”

• Encryption Report an error

  “Examples of these security mechanisms include limited access and SSL encryption to protect the transmission of data.”

• Vendor staff access Report an error

  “From time to time, staff employed by Formisimo Ltd may require access to your Zuko account and the information recorded within it for the purposes of product support, audit, maintenance and enhancement.”

• Confidentiality Report an error

  “Formisimo Ltd also undertakes that it shall not (without the prior consent in writing by you) release any press statement or make any other announcement or public statement regarding your use of Zuko.”

• Customer support access Report an error

  “On successful completion of the Zuko account registration process, you will be provided with the necessary code snippets to implement Zuko on your website and a username and password to use to access the Zuko web application.”

• Implementation Report an error

  “you will be provided with the necessary code snippets to implement Zuko on your website”

• Publicity rights Report an error

  “you grant Formisimo Ltd unlimited permission to display your name, logo, and testimonials solely for marketing purposes and to identify you as a current or previous user of the Service.”

• Aggregated data use Report an error

  “You acknowledge that Formisimo Ltd may use data generated through your use of the Service, including aggregated and anonymised analytics and usage data, for the purposes of operating, maintaining, securing, analysing, developing and improving the Service and other Formisimo Ltd products and services.”

• Price change notice Report an error

  “Any change in price will be implemented at the next available billing date.”

• Trial Report an error

  “Start a free trial that includes all features, or request a demo”

• Patent Report an error

  “Zuko Analytics technology is protected under U.S. Patent No. US-10198415-B2”

• Licence scope Report an error

  “Formisimo Ltd grants you a non-exclusive licence allowing you to use Zuko Analytics and/or Zuko Form Builder for the duration of this agreement.”

• Subprocessors Report an error

  “Formisimo Ltd may engage appropriately contracted service providers and subcontractors to assist with these activities, subject to appropriate confidentiality, security and data protection obligations.”

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