Vendor page — Kayako

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Facts read from this source

• AI helpdesk platform Report an error

  “Kayako's AI Help Desk Platform clears backlogs, raises CSAT, and speeds responses — implemented for you, one product line at a time, by our expert team.”

• Phase one AI triage Report an error

  “PHASE ONE AI Triage Auto-classifies, prioritizes & routes tickets Enriches with context to stop manual sorting Lower backlog & faster first response”

• Phase two AI answers Report an error

  “PHASE TWO AI Answers Drafts accurate replies or asks follow-ups Automates repetitive cases, shortens handle time Higher CSAT & shorter resolution times”

• Phase three continuous learning Report an error

  “PHASE THREE AI Continuous Learning Seamless escalation to agents on edge cases Learns from human resolutions to improve coverage Compounding efficiency over time”

• Omnichannel inbox Report an error

  “Omnichannel inbox Email, live chat, social, and voice land in one shared queue — so nothing slips through the cracks.”

• Singleview customer context Report an error

  “SingleView customer context Every ticket carries the customer's full history, orders, and data — for agents and for Kay.”

• No code automation Report an error

  “No-code workflow automation Route, assign, escalate, and take action with rules your team builds — no engineering required.”

• Knowledge base semantic search Report an error

  “Knowledge base with semantic search A native help center that answers customers directly and gives Kay the source material to resolve cases.”

• Analytics SLA Report an error

  “Analytics & SLA management Track first contact resolution, total resolution time, cost per ticket, and SLA health in real time.”

• Certifications Report an error

  “Enterprise security & compliance SOC 2 Type II, GDPR, SSO/SAML, role-based access, and audit logs built in from day one.”

• Integration with other helpdesks Report an error

  “Run Kayako One as your full, modern help desk — or implement the Kay AI Agent into the help desk you already use (Zendesk, Freshdesk, Intercom, Salesforce).”

• Deployment timeline Report an error

  “Most teams are live in days, with 80% of repetitive tickets automated within 90.”

• Kay AI agent Report an error

  “Kay is Kayako's AI support agent. It reads tickets, drafts replies, takes action, and resolves cases automatically, working with the help desk you already use.”

• Kay actions Report an error

  “Kay can triage, draft replies, create users, issue refunds, update data, and close cases your team shouldn't be touching.”

• Kay no migration Report an error

  “No migration required. Kay sits on top of Zendesk, Freshdesk, Intercom, or the Kayako helpdesk. Wherever your tickets live today.”

• Resolution targets in writing Report an error

  “Resolution targets in writing. If we don't hit them, the work isn't done.”

• White glove deployment Report an error

  “Full white-glove team. Implementation engineers, prompt experts, and a dedicated success manager.”

• Key metrics Report an error

  “First Contact ResolutionThe fewer tickets it takes to solve, the better. Total Resolution TimeThe faster we respond, the better. Cost per TicketThe more efficiently we operate, the better.”

• Strategy session Report an error

  “Book Your Strategy Session to Learn How to Scale Support (without Scaling Headcount)”

• Customer scale claims Report an error

  “$5M saved, 80% of tickets eliminated”

2 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Ticketing, queues & SLA
• The Agent Advocate Channels in one queue
• The Agent Advocate Knowledge base & deflection
• The Agent Advocate Customer data protection
• The Agent Advocate Integrations & API
• The Data Protection Officer Ticketing, queues & SLA
• The Data Protection Officer Channels in one queue
• The Data Protection Officer Customer data protection
• The Data Protection Officer Integrations & API
• The Shop Operator Ticketing, queues & SLA
• The Shop Operator Channels in one queue
• The Shop Operator Customer data protection
• The Shop Operator Integrations & API
• The Integrator Ticketing, queues & SLA
• The Integrator Channels in one queue
• The Integrator Knowledge base & deflection
• The Integrator Customer data protection
• The Integrator Integrations & API
• The Skeptic Ticketing, queues & SLA
• The Skeptic Channels in one queue
• The Skeptic Customer data protection
• The Support Lead Ticketing, queues & SLA
• The Support Lead Channels in one queue
• The Support Lead Customer data protection
• The Support Lead Integrations & API