Privacy policy — found from the homepage — Kayako

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• Controller entity Report an error

  “ESW Operations, LLC and its affiliates and controlled entities (collectively, the “Company”, “we”, “our”, or “us”) that manage the Kayako platform, respect your privacy.”

• Dpf certification Report an error

  “ESW Operations, LLC (“ESW”), who manages the Kayako platform, is officially certified under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and Swiss-U.S. DPF, as set forth by the U.S. Department of Commerce and in the Data Privacy Framework (“DPF”) certification of the US organizations of the ESW.”

• Scc usage Report an error

  “Whenever we share personal data originating in the EEA, the UK or Switzerland, or another country with restricted transfers, we will rely on lawful measures to transfer that data, such as the EU standard contractual clauses.”

• Ftc jurisdiction Report an error

  “The U.S. Federal Trade Commission has jurisdiction over ESW’s compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.”

• Dispute resolution Report an error

  “ESW has further committed to refer unresolved privacy complaints under the Data Privacy Framework Principles to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS.”

• Privacy contact email Report an error

  “E-mail: privacy@kayako.com”

• GDPR legal bases Report an error

  “(a) we have your consent to do so, (b) where we need the personal data to perform a contract with you (e.g. to deliver the services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms).”

• No sale of data Report an error

  “We have not sold consumers’ personal information in the preceding 12 months.”

• Subprocessor list on request Report an error

  “For a list of our sub-processors, contact us as described below.”

• Processor role Report an error

  “The data that we process through our Services is processed by us on behalf of our customer, and our privacy practices will be governed by the contracts that we have in place with our customers, not this Privacy Policy, other than in respect of data transfer to the United States, as described in International Transfers of your Personal data.”

• Retention principle Report an error

  “We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.”

• Erasure rights Report an error

  “In some circumstances you can ask us to delete your personal data (see Your Privacy Rights below).”

• Anonymized reuse Report an error

  “In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.”

• Children age Report an error

  “We do not knowingly attempt to solicit or receive any information from anyone under the age of 17 (or other age as required by local law).”

• Analytics google Report an error

  “We use Google Analytics, a service for the marketing analysis of the site provided by Google, Inc.”

• Optout links Report an error

  “You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR by visiting https://www.rb2b.com/rb2b-gdpr-opt-out.”

• International storage Report an error

  “Information about you may be stored and processed in the European Economic Area, the United States or any other country in which our Company or agents or contractors maintain facilities.”

• Nondiscrimination Report an error

  “Company will not discriminate against a data subject for exercising any of its data protection rights.”

• GDPR complaint channels Report an error

  “If you are an individual in the EU / EEA, you have the right to make a GDPR-related complaint to the relevant Supervisory Authority. A list of EU / EEA Supervisory Authorities is available here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. If you are in the UK, you have a right to make a complaint to the UK Information Commissioner's Office.”

• DPA panel cooperation Report an error

  “ESW commits to cooperate and comply with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA), and the Swiss Federal Data Protection and Information Commissioner (FDPIC)”

• Policy last updated Report an error

  “Last Updated: February 24, 2025”

• Security measures Report an error

  “Our Company uses industry-standard technologies when transferring and receiving data exchanged between our Company and other companies to help ensure its security. This site has security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorized disclosure or access.”

• Consent withdrawal contact Report an error

  “If you wish to retract your consent and have this information deleted, please contact us via the email provided below.”

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