Channels in one queue — found from sitemap — eDesk

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Facts read from this source

• Whatsapp channel Report an error

  “By enabling two way communication via WhatsApp, you are giving your customers a convenient, reliable, and familiar way to contact you via an app most people use on a daily basis.”

• Whatsapp platform partner Report an error

  “Connecting eDesk to WhatsApp requires use of a third-party business platform that is an xSellco partner. Prior to June 2025, this business platform was 360 Dialog, with which xSellco partnered in order to empower our clients to connect eDesk with WhatsApp. Since end of June 2025, that third-party business platform is Meta, the owner of WhatsApp.”

• Whatsapp admin required Report an error

  “You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.”

• Whatsapp reactive support Report an error

  “The customer contacts you via WhatsApp and a new ticket is created in eDesk.”

• Whatsapp proactive support Report an error

  “If the customer has opted in to receiving messages, you can contact them via WhatsApp from eDesk even if they have not contacted you first. To do this, you must use an Active WhatsApp template for the message. You are not allowed to type in your own message when initiating the conversation.”

• Whatsapp out of box templates Report an error

  “Note that eDesk imports five out-of-the-box Message templates from WhatsApp that you can start using straight away.”

• Whatsapp template sync Report an error

  “Only active templates are imported into eDesk, and eDesk will check for new active templates in your WhatsApp Business account on a daily basis so that you can use them in eDesk.”

• Whatsapp template snippets Report an error

  “You can create your own custom templates in WhatsApp for Business, and use eDesk snippets in these templates to personalize your message automatically.”

• Whatsapp template approval Report an error

  “WhatsApp templates must go through an approval process in which a WhatsApp moderator will review and approve the templates. Approved templates have an Active status in WhatsApp for Business.”

4 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Channels in one queue
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• The Integrator Channels in one queue
• The Integrator European sovereignty
• The Skeptic Channels in one queue
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• The Support Lead Channels in one queue
• The Support Lead European sovereignty