Customer data protection — found from sitemap — eDesk

Cited by

Facts read from this source

• GDPR erasure Report an error

  “Article 17 of the European General Data Protection Regulation (GDPR) gives individuals the right to be forgotten, meaning that they can ask you to delete any data you retain about them.”

• Erasure admin required Report an error

  “To delete customer data, you must have an Admin login to eDesk.”

• Erasure scope Report an error

  “the customer's personal details are deleted from all channels. the customer's tickets and orders are not deleted but are anonymised to remove any personal details.”

• Erasure ticket messages Report an error

  “In the customer's tickets, the subject and body replaced with «REDACTED», including archived copies. Translations and original message files are deleted. Rating comments are redacted; scores are kept.”

• Erasure attachments Report an error

  “In the customer's tickets, all attached files are deleted.”

• Erasure ticket details Report an error

  “In the customer's tickets, AI summaries and AI reply suggestions are deleted. Ticket subject and preview text are redacted. Ticket custom field values are deleted.”

• Erasure orders Report an error

  “In the customer's orders, the billing/shipping name and address are masked (all address lines, city, county, district, state, postal code, country). Order notes are redacted. Order custom field values are deleted. Free-text return reasons are redacted.”

• Erasure search tickets Report an error

  “The customer's tickets are not returned in search results.”

• Erasure after deletion Report an error

  “The customer appears as "Removed Customer" in the customer list, ticket sidebar, orders, and templates. Their tickets are closed and marked invalid, so they no longer appear in ticket lists such as To do or Waiting.”

• Erasure billing impact Report an error

  “Your organization's billing is not reduced because a customer's data has been deleted - tickets already counted towards the monthly bill continue to be included in the count.”

• Erasure AI agent count Report an error

  “AI Agent resolutions that are already recorded continue to be included in the count.”

• Erasure permanent Report an error

  “Note that deleting a customer's data is permanent and cannot be undone, ever.”

• Erasure duration Report an error

  “Erasure runs in the background and usually takes a few minutes.”

• Erasure duplicate requests Report an error

  “Requesting deletion twice for the same customer is safe: a second request is rejected while the first is still running.”

2 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Agent Advocate Customer data protection
• The Agent Advocate Pricing transparency
• The Data Protection Officer Customer data protection
• The Shop Operator Customer data protection
• The Integrator Customer data protection
• The Skeptic Customer data protection
• The Support Lead Customer data protection
• The Support Lead Pricing transparency