Terms of service — found from the homepage — lemlist

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• Entity Report an error

  “between LEMPIRE SAS, a French corporation (« lemlist » or « lemlist » or « We » or « Us » or « Service Provider »)”

• Effective date Report an error

  “lemlist General Terms & Conditions of Use as of September 17th, 2025”

• Governing law Report an error

  “These Terms are subject to French law. Failing amicable settlement, any difficulties related to their interpretation or validation, and any dispute between us will be the exclusive jurisdiction of the Paris courts”

• Eligibility Report an error

  “The Services are exclusively reserved for a professional use and are not available to minors under the age of 18.”

• Seat email restriction Report an error

  “This option was only created to allow each lemlist seat to connect email addresses from the same person. This means combinations of first name and/or last name (there are no restrictions on the domain name).”

• Channel Report an error

  “The Administrator is to create a Support ticket by sending a request to: support@lemlist.com”

• Tiered model Report an error

  “You shall be responsible for appointing an administrator (the « Administrator »), who shall be in charge of collecting information and assistance requests from your users and for trying to respond to them. We shall provide second level support for the Service”

• Paid plans Report an error

  “Paid plans ("Email", "Multichannel Expert" & "Enterprise")”

• Commitment period Report an error

  “Paid plans have a fixed-term commitment (generally set to 12 months)”

• Fee structure Report an error

  “Fees for the Service consist of a fixed fee (« Minimum Annual Fee ») and a variable fee («Variable Fee »), if any, depending on the volume of emails processed on behalf of Client.”

• Non refundable Report an error

  “Unless otherwise stated, the Minimum Annual Fee is non-cancelable and non-refundable for any reason whatsoever.”

• Billing frequency Report an error

  “Your paid subscription will be due and payable monthly or annually in advance starting from the date of your first paid subscription and will automatically renew thereafter on the same basis”

• Termination no refund Report an error

  “You may terminate your paid plan at any time. However, please note that Lemlist will not refund any unused fees paid for a month or year already begun, even on a prorated basis”

• Price change notice Report an error

  “lemlist reserves the right to change the Services fees by notifying You by email with at least a thirty (30) day notice.”

• Free plans Report an error

  “Free plans are non-paid subscriptions subject to use restrictions (maximum limits to the number of daily and monthly emails and support ticket requests, restriction on API calls, etc.)”

• Currency localization Report an error

  “The applicable pricing will be shown in the currency that corresponds to the country of your billing address.”

• Taxes Report an error

  “All amounts payable are quoted excluding taxes. You shall pay any and all taxes imposed by any government on the amounts payable for the Services”

• Credits Report an error

  “lemlist allows You to purchase credits for use of the Services ("Credits"), billed monthly, quarterly or annually (“Credits Subscription”). Credits are credited to Your account on a monthly basis regardless of the Billing Cycle chosen.”

• Credits rollover Report an error

  “Credits accumulate from one month to the next. Credits can be used until the end of the Credits Subscription for credits that were granted by a Credits Subscription.”

• DPA Report an error

  “You acknowledge that lemlist processes personal data on your behalf as a processor within the meaning of the GDPR. These terms and conditions incorporate the Data Processing Agreement (DPA). By signing these terms and conditions, the Customer accepts the DPA.”

• Certifications Report an error

  “We shall comply with all applicable data protection laws (e.g., GDPR, CCPA) and implement industry-standard security controls (ISO 27001, SOC2, etc.) and provide You with evidence upon request.”

• Breach notification Report an error

  “We shall promptly notify You of any actual or suspected security breaches or unauthorized access involving Your data”

• Uptime SLA Report an error

  “We shall use best efforts to make the Services available in accordance with the Service Level Addendum specified in the Order Form, except for planned downtime that is communicated to You, in writing, at least five (5) business days in advance”

• Ownership Report an error

  “You retain full ownership of Your Data. We do not claim any ownership to any of it.”

• Termination deletion Report an error

  “We shall use commercially reasonable efforts to (A) securely destroy all documents and tangible materials (and any copies) containing, reflecting, incorporating or based on the other Party's Confidential Information within thirty (30) days post termination”

• Account access on termination Report an error

  “You are advised that as of the effective termination date of your account, You will cease to have access to your account and to the Data stored therein.”

• Liability cap Report an error

  “lemlist’s total liability is limited, all damage combined, to the amount paid by You to lemlist, if any, for use of the Website and Services during the twelve (12) months preceding the date on which the damage occurred.”

• Breach cure period Report an error

  “Service Provider or Yourself may also terminate the plan in advance in the event the other Party materially breaches the Agreement and fails to cure such material breach within thirty (30) calendar days after receipt of a notice of such breach”

• Force majeure exit Report an error

  “If a Force Majeure event continues for more than a period of sixty (60) days, the Agreement may be terminated by either Party”

• Hierarchy Report an error

  “Specific Terms (defined below in article 1), if any; These Terms; Sending Policy (Anti-Spam Policy);”

• Terms change notice Report an error

  “lemlist reserves all rights to change or update these Terms at any moment and at its sole discretion, by posting on its Website or by providing any other notice, if possible at least 30 days before its entry into effect”

• Resale subaccounts Report an error

  “As an indirect Lemlist subscriber, You subscribe to the Services in Your name but on behalf of your own clients with the objective of managing and/or reselling Lemlist to your clients. Specific Terms will be applicable to this usage, including that You must use sub-accounts to separate email traffic of your own clients”

• API limit policy Report an error

  “When You use the lemlist API, You shall be responsible for your usage of the lemlist platform and shall limit your API calls to a reasonable volume.”

• Lemcoach contents Report an error

  “4 hours of live coaching with a lemlist expert Reviews of your campaigns A shared dashboard with your coach, including documents you'll be able to keep 10 000 free credits for you to use during the coaching period”

• Lemcoach validity Report an error

  “Purchased sessions/packages must be used within the validity window stated in the quote (90 days)”

• Lemcoach eligibility Report an error

  “You must be an active user with an ongoing paid subscription to adhere to the lemcoach program.”

• Publicity withdrawal Report an error

  “You may withdraw this authorisation at any time by written request sent to legal@lemlist.com. lemlist shall remove the relevant references within thirty (30) days of receipt.”

• Sending limit sanction Report an error

  “We also reserve the right to temporarily limit your sending – which means that your daily and total emails sent will be limited in number”

• Agreement transfer Report an error

  “Client shall not transfer the Agreement or any right derived from the access and use of the Service to a third party, whether by a contribution, assignment, concession, merger, demerger, loan or otherwise, including without consideration, or within the group to which Client belongs, without Service Provider’s prior written agreement.”

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