Source
Subscriptions & recurring payments — found from sitemap — Ratepay
Checked for Ratepay on 20 Oct 2026
- Page
- https://docs.ratepay.com/docs/orca/english_version/order/set_up_dunning_block/dunning_block_reasons
- Checked
- 20 Oct 2026, 13:36 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:bff37dbffe5bfa5591d4b3d35bc6b52c045bd1e1a6229a09f1fdabe28ebabb33
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
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Dunning block length defined Report an error
“The length of the dunning block is clearly defined and depends on the triggering reason.”
-
Dunning block fraud suspicion Report an error
“Fraud Suspicion 3 weeks The customer reports a case of fraud. Forwarding of the fraud report and the documents (invoice and proof of delivery, if necessary notification of the customer) to Ratepay.”
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Dunning block debtor complaint Report an error
“Debtor - Complaint 3 weeks If, due to a complaint, touch up or exchange has to take place, the payment term can thus be extended. Complaint processing. Attention! Please note that the dunning block is not automatically extended!”
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Dunning block goodwill deferral Report an error
“Deferral of payment as a gesture of goodwill 2 weeks Goodwill decision to avoid escalation Reasons can be e.g.: client announces the referral, client's hospitalisation...”
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Dunning block investigation request Report an error
“Investigation request 6 weeks A return shipment or a delivery has been lost and an investigation had to be commissioned for clarification. A tracking has been triggered for a delivery or return and it has not yet been completed.”
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Dunning block return Report an error
“Return 3 weeks A return credit note will follow so that no more payment is expected or the invoice amount remaining after a partial return is fixed. Returns processing. Attention! Please note that the dunning block is not automatically extended!”
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Dunning block forwarding payment Report an error
“Forwarding payment - Merchant 2 weeks If the customer has not transferred the claim to Ratepay. The customer has transferred the payment for a Ratepay order directly to you as a shop. The forwarding to Ratepay or the repayment to the customer has been arranged.”
1 fact read from this page is not shown because it could not be confirmed on the page as captured.
Scores citing this record
- The Compliance Officer Subscriptions & recurring payments
- The E-Commerce Lead Subscriptions & recurring payments
- The Payments Engineer Subscriptions & recurring payments
- The Finance Lead Subscriptions & recurring payments
- The Skeptic Subscriptions & recurring payments
- The SaaS Founder Subscriptions & recurring payments