Terms of service — found from the homepage — Outreach

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• Terms last updated Report an error

  “Last updated: April 12, 2024”

• Governing law Report an error

  “The Agreement and the use of the Services will be governed by Washington law except for its conflicts of laws principles. All claims arising out of or relating to the Agreement or the Services must be litigated exclusively in the federal or state courts of Washington, and both Parties consent to venue and personal jurisdiction there.”

• Legal entity address Report an error

  “Outreach Corporation Attn: Legal Notices 333 Elliott Ave W, Suite 500 Seattle, WA 98119 United States”

• DPA incorporated Report an error

  “each Party will comply with the obligations set forth in this Data Processing Agreement, which is incorporated by reference into these Terms.”

• Data protection measures Report an error

  “Outreach will implement appropriate technical and organizational measures designed to protect Your Data in accordance with “Applicable Data Protection Laws””

• Data ownership customer Report an error

  “You retain full ownership of all of the address books, e-mails, calendars, social media contacts, call history, call recordings and files you upload or otherwise provide to Outreach (“Your Data”). We do not claim any ownership over any of Your Data.”

• Data types imported Report an error

  “You will also have the option to import and update versions of your calendar, social media contacts, call history and call recordings, and you can later choose to upload files to or provide comments through Outreach.”

• Aggregated data use Report an error

  “Nothing in the Agreement will restrict Outreach from collecting, using and analyzing general information and data from its customers (including you) in an aggregated manner for purposes of improving and enhancing the quality and nature of the Services”

• Third party products Report an error

  “A Third Party Product is any third party product, application, service, software, network, system, directory, website, database and/or information obtained separately by you which links to the Services, or which you may connect to or enable in conjunction with the Services”

• Voice paid addon Report an error

  “Use of Outreach Voice by Your Authorized Users may be subject to the payment of additional fees and charges, including, without limitation, charges for phone calls and phone numbers as detailed at https://www.outreach.ai/outreach-voice-pricing”

• Voice normal use limit Report an error

  “Normal commercial use is defined as up to 3000 minutes of calls per user per month. Outreach may charge for excessive usage over 3,000 minutes per month by any users, including unlimited calling plan users, at the rates listed at https://www.outreach.ai/outreach-voice-pricing.”

• Call recording consent Report an error

  “must ensure that proper consent to record phone calls is obtained prior to making any such recording in accordance with applicable laws, rules, and regulations. While Outreach Voice provides features to help you comply with call recording laws, regulations and rules, Outreach makes no representations or warranties with respect to call recording.”

• Renewal notice days Report an error

  “Either Party may terminate the autorenewal of the Agreement and/or the autorenewal of any Order upon written notice to the other Party, which notice is given at least thirty (30) days prior to the end of the applicable then-current Initial Term or Renewal Term”

• Renewal term months Report an error

  “automatically renewing thereafter (unless otherwise agreed to by the Parties in the applicable Order) for successive periods of twelve months each (each a “Renewal Term””

• Renewal price change notice Report an error

  “After the Initial Term, the Service Fees are subject to change and may be changed upon notice to you at least sixty (60) days prior to the start of any Renewal Term”

• Taxes customer pays Report an error

  “You will pay all applicable sales, use, service, value-added, consumption or other taxes associated with the Services you purchase.”

• Late payment suspension Report an error

  “If you fail to pay Service Fees within five (5) business days of notice to you that payment is due or delinquent, or if you do not update payment information upon request, we may suspend or terminate access to the Services by you or your Authorized Users.”

• Billing contact Report an error

  “For any questions regarding billing please contact Outreach at billing@outreach.io.”

• Expansion prorated Report an error

  “Outreach will invoice you for such increase, at the then-current pricing, pro-rated for the remainder of such Initial or Renewal Term.”

• Liability cap Report an error

  “THE AGGREGATE LIABILITY OF OUTREACH TO YOU, ANY AFFILIATE OR ANY THIRD PARTY FOR ALL CLAIMS RELATING TO THE SERVICES OR CONNECTED WITH THE AGREEMENT, REGARDLESS OF THE DAMAGES THEORY, WILL NOT EXCEED THE FEES PAID OR OWING TO OUTREACH UNDER THE AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE DATE THE CLAIM AROSE.”

• Software license Report an error

  “Outreach hereby grants you a limited, nonexclusive, nontransferable, non sublicensable, revocable license to use the Software, solely to access the Services.”

• Confidentiality period Report an error

  “During the Term of the Agreement and for a period of one (1) year thereafter (except for trade secrets, which shall be held in confidence for so long as they constitute trade secrets”

• Minimum age Report an error

  “The Services are not intended for use by you if you are under 18 years of age. By agreeing to these Terms, you are representing to us that you are over 18.”

• Export controls Report an error

  “The Services are subject to the trade laws and regulations of the United States and other countries, including the Export Administration Regulations (EAR, 15 CFR Part 730 et seq.) and the sanctions programs administered by the Office of Foreign Assets Control (OFAC, 31 CFR Part 500).”

• SLA warranty Report an error

  “Outreach warrants that: (i) it will perform the Services in accordance with the then-current Support and Service Level Agreement (as detailed in the applicable Order), as may be updated from time to time;”

• Customer reference right Report an error

  “Outreach may identify you as a customer in general listings of customers that Outreach may make available on its website or in promotional or marketing materials.”

• Terms modification notice Report an error

  “We will notify you of any change (for example via e-mail to the e-mail address associated with your account or by a notification when you sign in or by some other method).”

• Terms archive available Report an error

  “2013 - January 10, 2019 View →”

• Feedback license Report an error

  “You agree that we (or others we authorize) may freely use, disclose, reproduce, license, distribute, or otherwise exploit in any manner any Feedback you post in our forums or otherwise provide to us about our Services without any obligation to you, restriction of any kind”

• Terms order precedence Report an error

  “In the event of any conflict or inconsistency between a provision in these Terms and a provision in the applicable Order, the provision in the Order will take precedence and prevail.”

• Voice prohibited uses Report an error

  “You shall not use Outreach Voice in the following ways: to re-sell voice services;”

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