Onboarding, training & coaching — found from sitemap — Jiminny

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Facts read from this source

• License requirement Report an error

  “This article applies to users with a Jiminny Voice licence.”

• Restricted prefixes default Report an error

  “Jiminny provides a default list of "restricted prefixes" where two-party consent is required. This includes Canada plus the states shown in the list below.”

• Restricted prefixes customizable Report an error

  “The list can be customized to your organization to include any prefix in the world, for example, EU countries. Please contact our Support Team (support@jiminny.com) to update this list.”

• Compliance modes count Report an error

  “There are four different modes that can be configured in the Settings > Call Settings > Recording > Softphone on Jiminny. These are Off, Prompt for Consent, Do Not Record, and Record Rep Only.”

• Compliance modes scope Report an error

  “These modes are only applicable for outbound calls to a restricted prefix, or inbound calls from a restricted prefix. They also take priority over any user preferences.”

• Mode off Report an error

  “Off -This setting keeps the behavior as you have it set today. There will be no differences depending on the restricted prefixes.”

• Mode prompt for consent Report an error

  “This setting will set the default recording to "off" and display a reminder message in the dialer that the number requires consent from the other party before recording the call. If happy, the person making the call can then turn on Recording. This mode does not apply for inbound calls from a restricted prefix, instead, it will simply not record the call.”

• Mode do not record Report an error

  “Do Not Record -This mode forces recording to be off across any restricted prefix calls. The Reps won't be able to turn it on at any stage.”

• Mode setup admin Report an error

  “To enable one of these compliance modes, any Admin or the Owner of the Jiminny platforms just needs to visit Settings > Call Settings > Recording > Softphone and toggle them there.”

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