Analytics, AI & seller monitoring — found from sitemap — Jiminny

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Facts read from this source

• AI call scoring Report an error

  “AI Call Scoring solves this by automatically evaluating every call using your chosen framework.”

• Scoring scale Report an error

  “Each scoring section receives a score from 1 to 5, based on how well the defined criteria were met.”

• Overall score Report an error

  “Then the overall score is the average from the section scores.”

• Score explanations Report an error

  “Each score includes a short explanation and timestamps linking to the relevant moment in the call”

• Scorecard permissions Report an error

  “Note: Only Admins and Managers can create and manage scorecards.”

• Scorecard templates Report an error

  “Jiminny provides templates based on the needs of every team - BDR/SDR, Sales, Customer Success, Implementation.”

• Scorecard scoping Report an error

  “Choose when you want to scorecard to be applied - to which team, call type, deal stage or activity type.”

• Call duration filters Report an error

  “For exact limits, use the Minimum call duration and Maximum call duration settings (in minutes).”

• Call data fields Report an error

  “As well as the call transcript, AI Call Scoring can use call data to evaluate your scoring criteria.”

• Integration team insights Report an error

  “Use Team Insights or OnDemand filters to find calls with the lowest scores.”

• Integration nudges Report an error

  “You can create Saved Searches and Nudges to automatically surface low-scoring calls.”

• Integration playlists Report an error

  “You can add these calls to Playlists and organize them by topics”

• Integration ask jiminny Report an error

  “you can use Ask Jiminny on the call to quickly understand what happened.”

• Integration panorama Report an error

  “Managers can combine scoring data with Ask Jiminny Panorama insights to understand trends”

• Multilingual scoring Report an error

  “Yes. The transcript can be in any supported language, while the scoring criteria can be written in English or a language that you specify in the prompt.”

• Multiple scorecards Report an error

  “In such cases we will take the scorecard that has the more detailed filters.”

• Score display location Report an error

  “Once a call is ready, the AI scoring results appear in the call page (under the player).”

• Test before rollout Report an error

  “Test it on a few recent calls Review the AI explanations and timestamps Adjust the wording if the scoring results are unclear”

• Talk to listen fields Report an error

  “Rep’s talk-to-listen ratio (meeting_host_talk_to_listen_ratio)”

• Setup location Report an error

  “Go to Organisation Setting > AI Automation > AI Call Scoring”

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Scores citing this record

• The CRM Integrator Sales content management
• The CRM Integrator Onboarding, training & coaching
• The CRM Integrator Analytics, AI & seller monitoring
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• The Enablement Manager Sales content management
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• The Head of Sales Sales content management
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• The Product Marketer Sales content management
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• The Skeptic Sales content management
• The Skeptic Onboarding, training & coaching
• The Skeptic Analytics, AI & seller monitoring
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