Source

Analytics, AI & seller monitoring — found from sitemap — Jiminny

Checked for Jiminny on 20 Oct 2026

Page: https://help.jiminny.com/en/articles/9524666-how-to-set-up-key-words-scoring
Checked: 20 Oct 2026, 13:59 UTC
How we may use it: Public page, crawling permitted

Technical details

type: page
http status: 200
content hash: sha256:8299f7e258700af2dbc68c599fe77a9c565bb52bebb6534f1dfd5e9d00bcca73
permission: robots_ok
screenshot: Screenshot on file (internal exhibit, not published)

Cited by

Kws scorecard fields Report an error

“Fill out the required information to create a scorecard: - Name - Team - Activity type - Language”
Kws automatic scoring Report an error

“The calls will be scored automatically based on these rules.”
Kws playback visibility Report an error

“The Key Words Scores are visible in the Playback page for every scored activity!”
Kws trigger coverage detail Report an error

“You can see in detail which triggers were covered, partially covered, or completely uncovered.”
Kws score scale Report an error

“Then this score is transferred to a 5-star scale and shown on the Playback page.”
Kws score calculation Report an error

“The final score is an average of the scores for each rule (we calculate the score for each rule, then we combine these rule scores and divide them by the number of rules to get an average).”
Kws rule points Report an error

“If it is an “ANY triggers” rule, you can take a maximum of 1 point from a trigger (or parts of the point when the “times said” requirement is not fully covered). - If it is an “All triggers” rule, you can take up to 1 point for each trigger”
Kws settings location Report an error

“Go to Settings -> Topics Settings > Key Words Scoring tab”
Kws partial credit Report an error

“Users get credit for saying any trigger that is part of the scorecard rules, even when it is said fewer than the needed number of times.”