Docusign eSignature vs Youtrust (Yousign)

Docusign eSignature

All three eIDAS levels are named and placed: simple signatures sit in every plan, the advanced level in higher plans, and qualified signatures as an add-on, with Docusign presenting itself as a registered qualified trust service provider in Europe whose advanced signatures carry tamper-proof PKI certificates. The legal effect of each level for the EU and UK is stated. We found no public information on a link to the EU Trust List entry, on qualified electronic seals for company documents, on ZertES for Switzerland, on per-country availability, or on the signature level being shown in the signed document and its audit trail.

Youtrust (Yousign)

Simple, advanced and qualified signatures are each named as eIDAS levels with a plan mapping — advanced unlimited on Plus and Pro, qualified from €10 per signature on those plans — plus per-level document examples, an electronic seal offering, and the vendor presents itself as a recognised qualified trust service provider. I found no link to the provider's entry on the EU Trust List, no named certification authority behind the qualified certificate, and no public information showing which signature level appears in the signed document or the audit trail.

Docusign eSignature

Identification is documented by method — automatic validation of government ID documents, biometric liveness via video selfies with randomized facial movements, one-time passwords, phone authentication, and reuse of existing CLEAR or ID.me accounts — with human oversight, a proof file of verification results, and an identity wallet so a signer need not repeat a check. We found no public information on who performs the identification in each country, which countries and ID documents are accepted, or on the retention and deletion of the ID and biometric data afterwards. The pricing pages themselves send identity verification to sales.

Youtrust (Yousign)

Identification methods are named by tier — image capture, video verification, biometric face match, and an ANSSI-certified hybrid of automated facial recognition with human expert review — and retention of ID data is actually stated, ninety days from the check and seven years after certificate expiry, which I value. But the pages never say who performs the identification, which countries and ID documents are accepted, or name the ident provider on a subprocessor list I could read, and an ID Wallet manages signer identities without reuse rules being explained.

Docusign eSignature

Team-shared templates, conditional fields, bulk sending, delegated signing, eWitness, custom branding and 44+ signature languages are documented per plan, with no-code web forms that can be embedded in the customer's own applications, versioned before publishing, and optimized for mobile signing. Accessibility appears as a WCAG 2.0 Level AA feature on the plans page. We found no public information on automatic reminders, self-service signing links, or a published accessibility conformance statement.

Youtrust (Yousign)

Templates with per-plan limits, approver roles, CSV bulk sending with placeholder signers in seven signer languages, automatic reminders, workspaces and custom branding are documented, alongside shareable signing links and in-person signing as signature contexts, and an accessibility declaration sits among the published legal documents. We found no public information on conditional fields, sequential versus parallel signing order, or delegation and substitute signers.

Docusign eSignature

An audit trail is automatically generated and stored for every agreement, included from the entry plans, and signatures rest on tamper-evident PKI certificates. We found no public information on what the audit trail records — events, times, authentication method or IP data — on qualified timestamps, long-term validation or a validation report, on how long signed documents and evidence are kept, or on exporting them with evidence intact. The only retention statement is the privacy policy's general commitment to keep personal data no longer than necessary.

Youtrust (Yousign)

The audit trail is a per-signer PDF recording sender and signer IP addresses, authentication mode, consent and validation times, with a document hash to verify integrity, timestamped evidence files are generated for every signature, and signature evidence is kept ten years with an optional certified archiver holding documents in a digital safe. However, the help centre states that audit trails for all documents cannot be downloaded at once, and we found no public information on long-term validation, qualified timestamps from a named provider, or independent validation tools.

Docusign eSignature

A free developer account with an API overview in the developer centre, embedded web forms, pre-population of forms via API, and connectors for Word, Outlook, Teams, SharePoint, Dynamics 365 and Power Automate — downloadable from Microsoft AppSource — are documented, alongside Salesforce, Microsoft Dynamics and NetSuite via sales, cloud storage connectors on every plan, and an App Center with more than 1,000 partner integrations. We found no public information on webhooks, a sandbox, API access to each signature level, rate limits or SDKs.

Youtrust (Yousign)

A documented API with a full webhook catalogue across separate sandbox and production environments, a free 40-day sandbox with a Developer Center, shareable links embeddable into existing flows, and HubSpot and Zapier connectors are all evidenced, with the API plan at from €106 excluding VAT per month. We found no public information on SDKs, API versioning or rate limits, or connectors for document-management, ERP or HR systems.

Docusign eSignature

The controller is Docusign, Inc. of San Francisco, personal data may be stored in infrastructure in Australia, the United States, the European Union and/or Canada, and transfers may run to a list of countries including the United States, India, Israel and Egypt. European elements are proven — a Dublin EMEA entity, Docusign France SAS, data centres in three EU countries, Binding Corporate Rules for EEA/UK transfers, and the vendor's own European registered trust service provider status — but data residency is not included in any public plan and is routed to sales. We found no public information on a subprocessor list with locations, on where identification and trust-service processing happen, or on a published data processing agreement.

Youtrust (Yousign)

The controller is Youtrust SAS in Caen with a published French registration, share capital and VAT number, documents are stated to be hosted exclusively in the EU, the host is named as the AWS French establishment in Courbevoie, archives go to the certified French archiver Arkhineo, and a data processing agreement and subprocessor list are published documents. But the subprocessor list contents were not among the pages I read, ownership is not disclosed, and standard contractual clauses contemplating transfers outside the EU leave the chain — including whoever performs the identification — not proven European end to end.

Docusign eSignature

Personal at 9 € /Monat with 5 envelopes per month, Standard at 23 € /Monat pro Nutzer with 100 envelopes per user and year, and Business Pro at 38 € /Monat pro Nutzer are public with billing periods, features and user counts, alongside auto-renewal with cancellation at least five business days before term end, overage billing, taxes exclusive, identity checks from 2,35 €/Ausweisüberprüfung, and a note that prices may apply to new customers only. We found no public price for the qualified signature add-on, for API plans, or for the Business Pro envelope allowance, and the identity verification pages direct buyers to sales. A given monthly volume at the qualified level is therefore not computable from public pages.

Youtrust (Yousign)

The Free, One, Plus and Pro plans are publicly priced with billing periods, signature-request limits, template, workspace and bulk-send quotas and SLAs, the qualified signature costs from €10 per signature and the API from €106 excluding VAT per month, with annual billing giving two months free. The Scale plan is volume-based custom pricing above five users, and we found no public prices for the verification product, identification fees, the archiving add-on or the SSO and SCIM add-ons, nor any overage terms.