Privacy policy — Pipedrive

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• Privacy notice current as of Report an error

  “Current as of July 2, 2026”

• Data controller role Report an error

  “This Privacy Notice describes Pipedrive's practices when we act as a data controller. As a data controller, we determine the purposes and means of processing your Personal Data.”

• DPA available Report an error

  “If you are a Client and want to understand our data processing practices when we act as a data processor, please refer to our Data Processing Addendum (the “DPA”), available at https://www.pipedrive.com/en/privacy/dpa.”

• No ownership of client data Report an error

  “We do not own, control, or direct the use of Personal Data contained within Client Data.”

• No sensitive personal data Report an error

  “We do not knowingly collect “sensitive” or “special” categories of Personal Data as such may be defined by applicable data privacy laws.”

• Dpf certified Report an error

  “Pipedrive participates in and complies with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF (the “DPF”) set forth by the U.S. Department of Commerce”

• Scc used Report an error

  “Standard Contractual Clauses: Pipedrive uses Standard Contractual Clauses approved by the European Commission (and the equivalent standard contractual clauses for the UK, where appropriate) for transfers to countries not subject to an adequacy decision”

• International transfers Report an error

  “Pipedrive may transfer your Personal Data to countries other than the one in which you live, including transfers to the U.S.”

• Legal basis processing Report an error

  “If you are an individual in the United Kingdom, the European Economic Area (EEA), or in another relevant jurisdiction, we collect and process your Personal Data only where we have a legal basis or bases for doing so under applicable laws and regulations.”

• No automated decisions Report an error

  “we do not carry out fully automated decision-making that can produce legal or similarly significant effects as defined under applicable law (for example, as defined in Article 22 of the GDPR or applicable U.S. state data protection laws).”

• AI used Report an error

  “We use artificial intelligence and machine learning (together – the “AI”) to improve Pipedrive Operations, enhance security, and automate certain processes.”

• Google data limitations Report an error

  “Pipedrive will not use this Gmail data for serving advertisements.”

• Gmail AI features Report an error

  “enhance the email experience for productivity purposes, including providing AI-powered features such as email summaries, meeting preparation, and contextual recommendations within the Pipedrive Services”

• Minors age threshold Report an error

  “Pipedrive Operations are not directed to nor intended for children under the age of 18, and we do not knowingly collect Personal Data from children under the age of 18.”

• Retention policy Report an error

  “We retain information about you for as long as it is reasonably necessary for the purposes specified in this Privacy Notice. When we no longer have a legitimate need to process your Personal Data, we will delete or anonymize your information from our active databases.”

• Backups Report an error

  “We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.”

• Privacy contact Report an error

  “For any questions or further clarification on these roles, please contact us at privacy@pipedrive.com.”

• Trust center Report an error

  “To learn more about current practices, auditors’ certifications and policies regarding the security and confidentiality of Pipedrive Operations, please visit our Trust Center at https://trustcenter.pipedrive.com/;”

• Ftc enforcement dpf Report an error

  “In any matters relating to DPF, Pipedrive Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (the “FTC”).”

• Data disclosure law enforcement Report an error

  “We may disclose Personal Data or other information if required to do so by applicable law or when we believe in good faith that such disclosure is necessary to: (i) comply with applicable laws, legal obligations, court orders, subpoenas, warrants, or other legal process”

• Rights offered Report an error

  “Right to confirm and access: You have the right to confirm whether we process Personal Data about you and to know which Personal Data we hold about you (if any).”

• Right deletion Report an error

  “Right to data deletion: You have the right to request the deletion of your Personal Data.”

• Right portability Report an error

  “Right to data portability: You have the right to transfer your Personal Data that we process about you to a third party in a structured, commonly used and machine-readable format.”

• Right object Report an error

  “Right to object: You have the right to object to the use of your Personal Data in certain circumstances, such as when the processing is based on legitimate interest and in the use for direct marketing.”

• Opt out targeted ads Report an error

  “Right to Opt Out of Selling and Targeted Advertising: You may have the right to opt out of (i) the sale of your Personal Data; and/or (ii) the processing of your Personal Data for targeted advertising purposes.”

• No profiling decisions Report an error

  “We do not use your Personal Data in furtherance of automated profiling decisions that produce a legal or similarly significant effect.”

• No discrimination for rights Report an error

  “We do not discriminate against individuals for exercising the rights granted to them under applicable law and that are applicable to our processing of Personal Data.”

• Service provider categories Report an error

  “We work with third party service providers who provide development, hosting, storage, system administration, customer relationship management, maintenance, security and fraud detection, marketing, analytics, and other services for us.”

• Data enrichment used Report an error

  “We may obtain information about you from commercial data enrichment services and trusted third-party providers.”

• Third party integrations Report an error

  “You or other Users may connect third party integrations to your Pipedrive Account, which may ask for certain permissions to access or send information to or from your Pipedrive Account.”

• Federated authentication Report an error

  “Signups using federated authentication service providers: You may be able to log in to the Pipedrive Services using supported federated authentication service providers, such as Google.”

• Third party disclosure merger Report an error

  “Any Personal Data we process may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction”

• Session recording Report an error

  “We also use session recording cookies to better understand interactions on the Public Area and improve our services.”

• Marketing channels Report an error

  “To send you marketing communications via email, SMS, WhatsApp, the Platform or other means about our business, products, Pipedrive Services and Operations”

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