Privacy policy — SimplyBook.me

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Facts read from this source

• Entity name Report an error

  “Company Name: SIMPLYBOOK.ME LTD”

• Registered address Report an error

  “Registered Address: Nafpliou 28, Medical Court, Floor 4, Flat/Office 401, 3025, Limassol, Cyprus”

• Registration number Report an error

  “Registration Number: HE387490”

• UK representative Report an error

  “UK Representative for local personal data protection and privacy issues at”

• GDPR Report an error

  “This is the Privacy Policy of SimplyBook.me Ltd which explains how we comply with the General Data Protection Regulation (EU) 2016/679 (the "GDPR")”

• Data controller role Report an error

  “we are the "data controller", making decisions about your personal data, when you visit our official website”

• Datacentres Report an error

  “Your personal data is stored on servers located in three reputable data centres, in Canada, France and Singapore all of which meet the R82 and R81 APSAD standards and work according to ISO/IEC 27001 standard.”

• Enterprise dedicated servers Report an error

  “For our enterprise clients, we offer dedicated servers in Canada, UK, Australia and Belgium or any other location, subject to availability and additional requirements and legal obligations.”

• EU storage Report an error

  “For EU based businesses though your data including backups is stored in the EU, it may be transferred outside the EU.”

• Marketplace app analytics Report an error

  “App analytics data is processed by Firebase Analytics and Amplitude and stored in the United States.”

• Marketplace app push tokens Report an error

  “Push notification tokens and preferences are processed by Firebase Cloud Messaging and stored in the United States.”

• Marketplace app geolocation Report an error

  “estimates your approximate location from your IP address via ipapi.co (Kloudend, Inc., United States)”

• Account deletion period Report an error

  “When you request deletion of your account (as distinct from subscription cancellation), we will delete your personal data within 37 days”

• Financial retention years Report an error

  “Data Retention: Financial transaction data is retained for 7 years to comply with accounting regulations and VAT reporting requirements.”

• Withdrawal record retention years Report an error

  “Where you exercise a statutory right of withdrawal, we retain a record of the withdrawal request, our acknowledgement, and the associated audit trail for 7 years.”

• Calculator retention Report an error

  “If you opted out of marketing: 30 days after sending your calculator results, then we delete your personal data. If you opted into marketing: Until you unsubscribe from marketing emails, or 2 years of inactivity, whichever comes first.”

• Financial processing location Report an error

  “Processed using our internal Notando Accounting System on EU-hosted dedicated servers.”

• ISMS ISO 27001 Report an error

  “all our security measures form part of the overall Information Security Management System ("ISMS") of SimplyBook.me Ltd, in line with the ISO/IEC 27001 standard.”

• HIPAA Report an error

  “we may have restricted access to such type of information and must comply with the applicable HIPAA regulations as a business associate.”

• Sbpay storage Report an error

  “Data is stored: Germany (EU) on Google Cloud.”

• Booking page hosting Report an error

  “SimplyBook.me Ltd is the owner and operator of the Booking.Page (the "Directory") which is hosted in the United Kingdom with OVH”

• Openai voice booking Report an error

  “Voice data is transmitted to OpenAI in the United States subject to the provisions of the DPA we have completed with OpenAI as our sub-processor. There is contractual prohibition on using your data for AI model training.”

• Voice recording retention Report an error

  “Voice recordings: Not stored by SimplyBook.me”

• Openai retention days Report an error

  “At OpenAI: Voice data retained for maximum 30 days for abuse monitoring, then automatically deleted (per OpenAI Standard API terms)”

• AI assistant retention Report an error

  “By OpenAI: Data sent to OpenAI is retained for a maximum of 30 days for safety and abuse monitoring, after which it is automatically deleted.”

• AI helper retention Report an error

  “AI Helper interaction data is retained for as long as the chat remains open.”

• Automatic confirmation email Report an error

  “Send automated appointment confirmation emails within 5 minutes of booking.”

• Survey frequency Report an error

  “Conduct voluntary customer satisfaction surveys (maximum 4 per year).”

• AI discovery API Report an error

  “we provide a public, anonymous API that allows AI tools to search and retrieve publicly listed business information (business name, description, contact details, location, services, pricing, hours, and aggregate rating). This API does not expose individual review text.”

• No credit card storage Report an error

  “Note that we do not store full credit card information - in order to avoid identification of the card owner.”

• Booking page contact visibility Report an error

  “Your business's phone number and email address are optional to display publicly, but at least one of the two must remain visible so clients have a way to reach you directly.”

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