Terms of service — SimplyBook.me

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• Entity Report an error

  “SimplyBook.me Ltd, a company incorporated and organised under the laws of the Republic of Cyprus, with Registration Number: 387490, VAT No.: 10387490F and having its Registered Address at Nafpliou 28, Medical Court, Floor 4, Flat/Office 401, 3025, Limassol, Cyprus”

• Platforms Report an error

  “This includes access via web browsers, mobile applications (including the SimplyBook.me app and the Booking.page Marketplace app, branded as "SimplyBook for Clients" on the App Store and Google Play), APIs, and any other interface made available by SimplyBook.me.”

• Voice booking provider Report an error

  “Voice Booking is powered by OpenAI (the "AI Provider") and when a Client uses Voice Booking, their voice data is recorded, transmitted to the AI Provider for speech-to-text and conversion and natural language processing, and used to complete the booking request. No voice audio is recorded or stored by Us.”

• Voice booking limitations Report an error

  “Our Voice Booking system is designed for booking appointment details only (dates, times, services, basic contact information). It does not have the enhanced security and legal protections required for special category or high-risk personal data processing.”

• AI assistant Report an error

  “You may use the AI Assistant feature, which allows you to configure your booking system through natural language conversation powered by artificial intelligence (the 'AI Assistant'). The AI Assistant is an optional and provided for your convenience. Traditional manual configuration through our standard user interface remains available at all times”

• Sbpay basic Report an error

  “The SBPay Basic version is free of charge to all users subject to provisions herein.”

• Sbpay pro Report an error

  “The SBPay Pro version is available for free until 31st of December 2022 to Users who enable it and subsequently subject to a fee schedule published before year end 2022.”

• Sbpay pro capabilities Report an error

  “accept onsite payments through vaulted cards, (b) produce payment links for onsite or offsite charging, (c) allow for easy refunding to Clients, (d) allow for recurring payments, (e) produce extensive reporting, (f) and other accounting related integrations”

• Sbpay basic capabilities Report an error

  “The SBPay Basic version allows Users to integrate multiple payment processors, accept online payments upon bookings and produce general payment reporting, while allowing access to the POS system.”

• Fiscal mode france Report an error

  “the Fiscal Mode Custom Feature within SBPay — a feature designed to meet French tax law requirements applicable to Users established in France, but available for activation by any User — the following additional provisions apply”

• Fiscal mode attestation Report an error

  “Compliance with the requirements described in paragraph (a) is evidenced through SimplyBook.me Ltd's individual publisher attestation under Article 286-I-3° bis of the French General Tax Code, rather than through third-party certification.”

• Fiscal retention Report an error

  “Your sealed fiscal records and tax archives are retained for the statutory retention period required under French law (currently six (6) years), even where this exceeds any general data-retention or Account Deletion provisions elsewhere in these T&Cs.”

• Related solutions Report an error

  “(a) the SimplyMeet.me Online Solution (subject to own T&Cs and sign-up requirements - see here); (b) the SBPay Basic or Pro (subject to relevant provisions below); (c) the Directory (available by default and subject to provisions below)”

• Access restriction Report an error

  “You must grant access to our support agent, solely for the purposes or set up and/or any additional technical support in Your administration interface section of the System and You can restrict access by enabling the HIPAA Custom Feature or the Google Authenticator Custom Feature.”

• Marketplace included Report an error

  “Marketplace visibility is included as part of your SimplyBook.me subscription, including the Free plan, at no additional charge. SimplyBook.me does not currently charge a separate commission or listing fee for inclusion in the Marketplace App or booking.page.”

• Marketplace ranking Report an error

  “Rankings are generally ordered first by city or area and distance, with listing completeness and reviews used as secondary factors. SimplyBook.me does not accept payment from Users to influence ranking position, and there is currently no paid or preferential placement on the Marketplace App.”

• Marketplace complaint SLA Report an error

  “you may submit a complaint via Live Chat in your Account dashboard or by contacting support@simplybook.me. SimplyBook.me will acknowledge receipt within 5 business days and provide a reasoned response within 15 business days.”

• Review limits Report an error

  “A review consists of: (a) a star rating (1-5); (b) an optional written comment (maximum 1,000 characters); (c) the reviewer's display name as set in their account; and (d) the date of the review.”

• Intake forms restriction Report an error

  “You can use the option of Intake Forms only for the purposes of getting additional information from Your Clients and not to accept sensitive information such as health data or financial details.”

• Payment providers Report an error

  “You must use one of the certified payment providers (check the list here) for accepting payments for Your services when using our System.”

• HIPAA feature Report an error

  “SimplyBook.me removes the specific service provision and client name automatically if the HIPAA Custom Feature is enabled, You can manually add other fields and information into the messages that can be considered personal health related information.”

• Plan tiers Report an error

  “You shall take reasonable measures and choose the version that suits your needs - this is one of the "Basic", "Standard", "Premium" or "Premium Plus" or enterprise versions - for not having a high volume of bookings”

• VAT Report an error

  “Any applicable VAT is payable by You in addition to the fees available on our Fee Schedule available here.”

• Refunds Report an error

  “all purchases are final and non-refundable. Any refunds or exceptions are at the sole discretion of the Company.”

• Consumer withdrawal Report an error

  “Where You enter into a paid subscription with Us as a consumer, You have the right to withdraw from that contract within fourteen (14) calendar days, from the day which the contract is concluded, which is the day We confirm Your paid subscription following receipt of payment, and without giving any reason”

• Upgrade downgrade Report an error

  “when You upgrade from the Free System to the Paid System (either the "Basic", "Standard" or "Premium"), You cannot downgrade back but You can still upgrade or downgrade between paid subscriptions.”

• Late payment interest Report an error

  “where You fail to pay any sum due hereunder within 21 (twenty one) days of the date upon which your payment of that sum was due, an interest of 1.5% shall be applicable”

• Free account renewal Report an error

  “where You own a free account, You must renew Your subscription every month in order to avoid disconnection of the term.”

• Inactive account deletion Report an error

  “the Account is not active for more than 8 (eight) weeks, provided that no log in occurred from the owner of the Account and/or no valid paid subscription is present”

• API limits Report an error

  “there are different limits such as: 25.000 API requests per day limit when using the common enterprise server or unlimited requests limited by server specifications, when using the dedicated servers.”

• API limits standard Report an error

  “send more than 5.000 API requests per day, accepting that the number of parallel requests is limited by maximum 2 at same time and not exceed 5 requests per second on common servers.”

• Subscription cancellation Report an error

  “Following a Subscription Cancellation, Your Account will enter a limited, free-tier state (the “Cancelled Account”) in which: (a) You retain access to Your Account and may continue to log in via the Website; (b) existing booking history, client records, and account configuration are preserved”

• Dsa verification Report an error

  “Where your business has a registered address in the European Union, before your listing goes live you must, in accordance with Article 30 of the Digital Services Act (Regulation 2022/2065), provide SimplyBook.me with the following: (a) your name, address, phone number, and email address; (b) either your business registration number or tax ID”

• AI assistant human support Report an error

  “You have the right to request human support for configuration assistance at any time by contacting our standard support channels. Human support is available during our normal business hours as published on our Website.”

• Language precedence Report an error

  “This document is translated for your convenience but where there is any inconsistency between different versions, the English document shall prevail.”

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