Terms of service — Ticket Tailor

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Facts read from this source

• Entity Report an error

  “Tickettailor.com and buytickets.at and any of their sub-domains is a site operated by Ticket Tailor, which is the trading name of Zimma Ltd”

• Company registration Report an error

  “We are registered in England and Wales under company number 07583551 and have our registered office at Unit 219, Mare Street Studios, 203-213 Mare Street, London, E8 3LY. Our VAT number is GB390709185.”

• Fee model Report an error

  “The fees for using our Service are set out on our website and are charged on a usage basis.”

• Credits model Report an error

  “Event Organisers have the option to pre pay for Activities upfront by purchasing credits (“Credits”). Each Activity will use up one Credit.”

• Free credits Report an error

  “On creating your account, we will give you five free Credits (you will still incur fees to the Payment Processor if you use their payment service).”

• Money back guarantee Report an error

  “The Ticket Tailor 30-day money back guarantee allows you to try our Service for one month (from the point of creating your account) and receive a full refund if you are not happy with the product.”

• Fees nonrefundable Report an error

  “Our fees are non-refundable, even if an event is cancelled.”

• Free tickets fair use Report an error

  “Box offices may issue free tickets or free assoicated products and services on our platform and incur no fees. Please note that we operate a ‘fair use’ policy on this offer.”

• Late payment interest Report an error

  “charge interest at a rate of 7% from the due date for payment until payment is made”

• Invoice terms Report an error

  “each invoice submitted to you by us is payable within 10 days from the date of the invoice.”

• Text message reminders Report an error

  “We offer a Text Message Reminders service that enables you to offer your ticket buyers the option to receive event reminders via SMS or WhatsApp, depending on availability.”

• Sms default enabled Report an error

  “For new box offices, this service is enabled by default and charges may apply where ticket buyers opt in. You may turn the service off at any time in your account settings, which will stop all future charges.”

• Account closure notice Report an error

  “You may close your account at any point in time: 72 hours notice is required to close your account.”

• Content deleted on closure Report an error

  “You should make sure that you have taken a copy of any of Your Content that you wish to retain before closure of your account is effective by using the export functionality in your account dashboard. Your Content will be deleted after closure of your account.”

• Dormant account period Report an error

  “For your convenience we will keep your account open for 24 months after your last sign in, in case you decide to use our Service again.”

• Deletion timelines Report an error

  “Such deletion may take us up to 7 days to action and, following deletion from our live systems, it may take up to a further 30 days for the data to be deleted from our back-ups;”

• Controller processor roles Report an error

  “you are the controller and we are a processor of personal data in Customer Data.”

• Data protection laws Report an error

  “including the Data Protection Act 2018 and the UK GDPR, the General Data Protection Regulation ((EU) 2016/679)”

• Pci dss Report an error

  “We will comply with the applicable Payment Card Industry Data Security Standard ("PCI DSS").”

• Subprocessor list Report an error

  “A list of sub-processors can be found at https://www.tickettailor.com/gdpr/third-parties. We will inform you in advance by updating the webpage of the appointment of any new sub-processor.”

• International transfers Report an error

  “In some circumstances our service providers may process Customer Data outside of the UK or EEA, including in the US.”

• Audit rights Report an error

  “at your cost and no more than once in each 12 month period, contribute to audits conducted by you or another third party professional independent auditor mandated by you.”

• White label Report an error

  “Where you have purchased our white label upgrade, you may present the Service under your own branding.”

• White label logo exemption Report an error

  “This usage does not require your express permission. However, if you have purchased our white label upgrade, we will not use your logo for such purposes.”

• Export functionality Report an error

  “where you export your Customer Data during your use of the Service (for example exporting a list as a spreadsheet, downloading data to the check-in app, or synchronising a MailChimp account)”

• Governing law Report an error

  “These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.”

• Liability cap Report an error

  “our total liability to you for all other losses arising under or in connection with the provision of our Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £100.”

• Minimum age Report an error

  “You must be 18 to set up an account.”

• Taxes responsibility Report an error

  “You are solely responsible for determining, collecting, and remitting any taxes that apply to your ticket sales and associated products and services — including but not limited to VAT, sales tax, and any other tax obligations applicable in your jurisdiction.”

• Reply to email Report an error

  “your account email address is specified by default as the 'reply-to' address in the email to make it convenient for your Consumers and event attendees to reply directly to you with any questions. You can change these settings in the control panel”

• Terms last updated Report an error

  “Last updated 11th March 2026”

• Consumer relationship Report an error

  “to respond to any queries you receive from Consumers within 5 days;”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Conference Organiser Ticket shop, checkout & registration
• The Conference Organiser Payments, payouts, fees & refunds
• The Conference Organiser VAT, invoices & accounting handoff
• The Conference Organiser Attendee data & the customer relationship
• The Conference Organiser European sovereignty
• The Conference Organiser Pricing transparency
• The Course Provider Ticket shop, checkout & registration
• The Course Provider Payments, payouts, fees & refunds
• The Course Provider VAT, invoices & accounting handoff
• The Course Provider Attendee data & the customer relationship
• The Course Provider European sovereignty
• The Course Provider Pricing transparency
• The Data Protection Officer Ticket shop, checkout & registration
• The Data Protection Officer Payments, payouts, fees & refunds
• The Data Protection Officer VAT, invoices & accounting handoff
• The Data Protection Officer Attendee data & the customer relationship
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Revenue Accountant Ticket shop, checkout & registration
• The Revenue Accountant Payments, payouts, fees & refunds
• The Revenue Accountant VAT, invoices & accounting handoff
• The Revenue Accountant Attendee data & the customer relationship
• The Revenue Accountant European sovereignty
• The Revenue Accountant Pricing transparency
• The Skeptic Ticket shop, checkout & registration
• The Skeptic Payments, payouts, fees & refunds
• The Skeptic VAT, invoices & accounting handoff
• The Skeptic Attendee data & the customer relationship
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Venue Promoter Ticket shop, checkout & registration
• The Venue Promoter Payments, payouts, fees & refunds
• The Venue Promoter VAT, invoices & accounting handoff
• The Venue Promoter Attendee data & the customer relationship
• The Venue Promoter European sovereignty
• The Venue Promoter Pricing transparency