Terms of service — Twenty

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• Entity Report an error

  “Twenty.com PBC (“Twenty”, “we”, “us”, “our”) is a public benefit corporation incorporated in Delaware, United States.”

• Export anytime Report an error

  “You can export your data at any time while you are subscribed.”

• Retention after termination Report an error

  “If your subscription ends, we keep your data for at least 14 days and warn you by email before deleting it.”

• Self host open source Report an error

  “Because Twenty is open source, you can also leave our cloud and run Twenty on your own servers.”

• No AI training Report an error

  “We do not train AI models on your data.”

• Auto renewal Report an error

  “Subscriptions renew automatically. You can cancel at any time, effective at the end of your current billing period.”

• Change notice days Report an error

  “If we make a material change to these Terms, we will give you at least 30 days’ notice.”

• Source license Report an error

  “Twenty’s source code is publicly available at github.com/twentyhq/twenty and is licensed mostly under the GNU Affero General Public License v3 (AGPLv3), with certain packages under the MIT license and certain files under a commercial license”

• Self hosted license per user Report an error

  “Licenses are counted per user: each user of your instance requires a seat, and if your usage grows beyond the seats you purchased, we will ask you to true it up rather than cut you off”

• License key expiry Report an error

  “When your subscription ends, the license key expires and commercial features stop working, but your instance, your data, and everything the open-source licenses grant you keep working on your own servers.”

• Billing model Report an error

  “Unless stated otherwise, fees are charged per user, in advance, on a monthly or annual billing period, using the payment method you provide.”

• Taxes Report an error

  “Fees do not include taxes; you are responsible for applicable taxes other than taxes on our income.”

• Price change notice Report an error

  “Price changes take effect at your next renewal, never mid-term, and we will give you at least 30 days’ notice before a price increase applies to you”

• Refunds Report an error

  “Except as set out in these Terms or required by law, fees are non-refundable. We will, however, refund the pro-rated remainder of any prepaid fees if we terminate your subscription without cause, if we discontinue the Cloud Service, or if you terminate because of our uncured material breach or because you reject a material adverse change to these Terms under Section 20.”

• Trials Report an error

  “We may offer free trials of paid plans.”

• Suspension overdue days Report an error

  “fees are more than 10 days overdue after we have notified you, other than amounts disputed in good faith”

• DPA available Report an error

  “we process it as your processor under our Data Processing Agreement, which you can review and sign in your workspace settings, at your-workspace.twenty.com/settings/legal/dpa.”

• Encryption Report an error

  “We protect the Service with technical and organizational measures including encryption in transit and at rest, access controls, and monitoring.”

• Breach notification Report an error

  “If a breach of security affects your Customer Data, we will notify you without undue delay, as required by applicable law.”

• Trust center Report an error

  “Details about our security practices and the list of subprocessors we use are available in our Trust Center.”

• Connected accounts Report an error

  “The Service can connect to third-party accounts and services, for example to sync email and calendar data from Google or Microsoft accounts.”

• API Report an error

  “When you enable an integration or use our APIs to exchange data with a third-party service, we share and receive data at your direction.”

• AI features Report an error

  “The Service includes optional AI-powered features, such as AI agents and AI steps in workflows.”

• AI metered credits Report an error

  “Some AI and workflow features are metered, for example through credits included in your plan. Metered allowances that come with a plan expire at the end of the period for which they were granted unless we state otherwise.”

• Automation allowed Report an error

  “Automation is allowed. You may use our APIs, our MCP server, scripts, or AI agents to work with your workspace”

• Usage limits Report an error

  “Plans include usage limits, described on the pricing page or in your order form, and the Service is subject to fair use so one customer’s usage cannot degrade the Service for others.”

• Uptime commitment Report an error

  “We do not, however, promise uninterrupted or error-free operation, and we offer no uptime commitment unless one is set out in a separate agreement with you, such as an enterprise agreement.”

• Liability cap Report an error

  “EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR 100 US DOLLARS IF YOU ONLY USED FREE PARTS OF THE SERVICE.”

• Governing law Report an error

  “These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules.”

• Indemnification ip Report an error

  “We will defend you against third-party claims alleging that the Cloud Service, used as permitted by these Terms, infringes their intellectual property rights”

• Cloud discontinuation notice Report an error

  “If we decide to discontinue the Cloud Service entirely, we will give you at least 90 days’ notice and refund prepaid fees for the period after discontinuation.”

• Data privacy workspace Report an error

  “Your Customer Data is private to your workspace. We do not make it available to other customers or to anyone outside your workspace, except as you direct through the sharing and publishing features”

• No advertising use Report an error

  “we do not use it for advertising or sell it.”

• Termination export on request Report an error

  “During that period you can restore full access, including export, by reactivating your subscription, or write to contact@twenty.com and we will provide you with an export.”

• Public history Report an error

  “Every version of these Terms is preserved in the history of our public GitHub repository, so you can always see exactly what changed and when.”

• Effective date Report an error

  “Effective Date: August 7, 2026”

• Terms scope Report an error

  “our hosted CRM product, available at app.twenty.com, including its applications and APIs (the “Cloud Service”); and paid subscriptions and license keys that unlock commercial features of the self-hosted edition of Twenty (“Self-Hosted Subscriptions”).”

• Beta features Report an error

  “Features labeled beta, preview, experimental, or similar are provided so you can try them early. They may change, break, or be withdrawn at any time”

• Dispute no suspension Report an error

  “We will not suspend the Service while an amount is subject to a reasonable, good-faith billing dispute that you are working with us to resolve.”