Terms of service — Twilio SendGrid Email API

Cited by

Facts read from this source

• Tos last updated Report an error

  “Last Updated: July 16, 2026”

• Tos languages available Report an error

  “Spanish (Mexico) Portuguese (Brazil) Japanese Hungarian”

• Contracting entity US Report an error

  “Twilio Inc., a Delaware corporation, with a place of business at 101 Spear Street, 5th Floor, San Francisco, California, 94105, United States of America”

• Contracting entity EU Report an error

  “Twilio Ireland Limited, a company registered in the Republic of Ireland, whose registered address is 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland”

• Contracting entity mexico Report an error

  “CISA Telecomunicaciones, S.A. de C.V., a company registered in Mexico, Avenida Paseo de la Reforma 300, Piso 18, Juarez, Cuauhtémoc, 06600, Ciudad de Mexico, Mexico”

• Contracting entity brazil Report an error

  “Teravoz Telecom Telecomunicações Ltda., a company registered in Brazil, whose registered address is Rua Padre João Manoel, 808, 4th and 5th Floors, Cerqueira César. City of São Paulo, State of São Paulo, 01411-000, Brazil”

• Contracting entity japan Report an error

  “Twilio Japan G.K., a Japanese company, with a place of business at Link Square Shinjuku 16F, 5-27-5 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan”

• Term update notice period Report an error

  “Twilio will provide you with written notice of any material updates at least thirty (30) days prior to the date the updated version of this Agreement is effective, unless such material updates result from changes in laws, regulations, or requirements from telecommunications providers.”

• Services scope Report an error

  “Our services are generally intended for business or professional use only.”

• Non backwards compatible change notice Report an error

  “Twilio endeavors to avoid changes to the Services that are not backwards compatible, however, if any such changes become necessary, Twilio will use commercially reasonable efforts to notify you at least sixty (60) days prior to implementation.”

• Beta offerings optional Report an error

  “You may, in your sole discretion, choose to use a Beta Offering. Twilio may discontinue a Beta Offering at any time, in its sole discretion, or decide not to make a Beta Offering generally available.”

• Default rates URL Report an error

  “If you use any Services not set forth in the applicable Order Form(s), you will be charged the applicable rates available at https://www.twilio.com/pricing.”

• Taxes exclusive Report an error

  “All fees are exclusive of any applicable taxes, levies, duties, or other similar exactions imposed by a legal, governmental, or regulatory authority in any applicable jurisdiction”

• Invoicing payment terms Report an error

  “you will pay the Fees due within thirty (30) days of the date of the invoice via Automated Clearing House (ACH) transfer, wire transfer, or other acceptable form of bank transfer”

• Payment dispute window days Report an error

  “You will notify Twilio in writing within sixty (60) days of the date Twilio bills you for any Fees that you wish to dispute.”

• Customer data ownership Report an error

  “As between the parties, you exclusively own and reserve all right, title, and interest in and to the Customer Services, your Confidential Information, and Customer Data”

• DPA required Report an error

  “You grant Twilio and its Affiliates the right to process Customer Data as necessary to provide the Services in a manner that is consistent with this Agreement and the Twilio Data Protection Addendum.”

• Aup URL Report an error

  “"Twilio Acceptable Use Policy" means certain terms relating to the use of the Services, including the Service and Country Specific Requirements set forth therein, the current version of which is available at https://www.twilio.com/legal/aup.”

• Terms URL Report an error

  “"Support Terms" means the support-related terms for the Services, the current version of which is available at https://www.twilio.com/support-plans.”

• Trade law warranty Report an error

  “Each party (a) warrants that it will comply with all applicable anti-corruption, anti-money laundering, and international trade laws, including, without limitation, sanctions, export controls, import, and anti-boycott laws, regulations, and governmental orders”

• Malicious code scanning Report an error

  “make commercially reasonable efforts to use industry standard measures designed to scan, detect, and delete Malicious Code”

• Customer responsibility reseller reassignment Report an error

  “If you are the party that agreed to the terms of this Agreement and you reassign your account to a third-party reseller for administration purposes, such account reassignment will not excuse your obligations under this Agreement.”

• Warranty conformity Report an error

  “Twilio represents and warrants that the Services perform materially in accordance with the applicable Documentation.”

• Ip indemnification exclusions Report an error

  “Twilio will have no liability or obligation under this Section 6.1 with respect to any Twilio Indemnifiable Claim arising out of (a) your use of the Services in breach of this Agreement; (b) the combination, operation, or use of the Services with other applications, portions of applications, products, or services”

• Third party services definition Report an error

  “"Third-Party Services" means any products, services, or software components that are purchased by you from Twilio, but provided, or otherwise made available, by a third party (i.e., a party other than Twilio). Third-Party Services are governed by a separate agreement between you and the third-party provider.”

• Marketing use of customer marks Report an error

  “You grant Twilio the right to use and display your name, logo, and a description of your use case(s) on Twilio’s website, in earnings releases and calls, and in marketing and promotional materials”

12 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Agency Lead Sending API, SMTP & developer experience
• The Agency Lead Message data, retention & security
• The Agency Lead European sovereignty
• The Agency Lead Pricing transparency
• The Data Protection Officer Message data, retention & security
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Shop Operator Sending API, SMTP & developer experience
• The Shop Operator Message data, retention & security
• The Shop Operator European sovereignty
• The Shop Operator Pricing transparency
• The Platform Engineer Sending API, SMTP & developer experience
• The Platform Engineer Message data, retention & security
• The Platform Engineer European sovereignty
• The Platform Engineer Pricing transparency
• The SaaS Developer Sending API, SMTP & developer experience
• The SaaS Developer Message data, retention & security
• The SaaS Developer European sovereignty
• The SaaS Developer Pricing transparency
• The Skeptic Sending API, SMTP & developer experience
• The Skeptic Message data, retention & security
• The Skeptic European sovereignty
• The Skeptic Pricing transparency