Vendor page — Emplifi Social Marketing Cloud

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Facts read from this source

• Description Report an error

  “Emplifi makes teams of 5 run like 50 — for enterprise brands that publish, sell, and serve customers on social.”

• Customer count Report an error

  “Emplifi is the AI-powered social media management platform trusted by 22,000 enterprise brands to publish content, listen to the voice of the customer, sell products, and resolve customer care cases autonomously.”

• Social marketing publishing Report an error

  “Run everything from global social media publishing, dynamic scheduling, to analytics in one place. Create new on-brand content, schedule posts at the perfect time, and manage your approval workflows.”

• AI post drafting Report an error

  “Use AI to draft, schedule, and optimize posts”

• Social listening Report an error

  “Hear TikTok, Reddit, and every digital comment everywhere at once”

• Sentiment tracking Report an error

  “Track sentiment, generate on-brand reply suggestions”

• Ugc shoppable Report an error

  “Emplifi automatically grabs the best photos and videos about your product, then drops them directly onto your product pages so consumers can shop them right there.”

• Visual search sku matching Report an error

  “AI-assisted visual search matches customer photos to specific SKUs, then makes them shoppable”

• Ratings reviews syndication Report an error

  “Syndicate reviews across a 600+ retailer network”

• Live advisor Report an error

  “Connect shoppers with product experts via live video”

• Social care unified inbox Report an error

  “ONE INBOX HANDLES EVERY SOCIAL AND MESSAGING CHANNEL”

• CRM case creation Report an error

  “See every DM, comment, and review in one inbox, then turn each conversation into a CRM case instantly without copy-pasting.”

• Fuel AI layer Report an error

  “Unlock new possibilities with Fuel AI, our agentic intelligence layer”

• Salesforce service cloud Report an error

  “Emplifi Care supports two-way Salesforce Service Cloud case sync.”

• Other supported Report an error

  “Zendesk, Microsoft Dynamics, SAP, Shopify, and major social and retail channels are supported too.”

• Volume based no seat count Report an error

  “Quotes flex with audience size, interaction volume, and content scale, not seat count. AI is your secret weapon, and users are unlimited.”

• Certifications Report an error

  “SOC 2 Type II, SOC 1 Type II, and ISO 27001:2022 sit alongside PII redaction, audit trails, role-based permissions, and data residency controls.”

• Gartner leader 2026 Report an error

  “Emplifi named a Leader by Gartner® for Social Media Management and Listening”

• Forrester leader q4 2024 Report an error

  “Emplifi is named a Leader and a Customer Favorite in The Forrester Wave™: Social Suites, Q4 2024”

• Product modules Report an error

  “Emplifi Unified Analytics Emplifi Community Emplifi Influencers Emplifi Care Emplifi Ratings & Reviews Emplifi Agent Emplifi Publisher Emplifi Listening Emplifi UGC Emplifi Chatbot Emplifi Live Video Shopping”

• Demo content Report an error

  “A live walkthrough of Emplifi Fuel tailored to your specific social marketing, commerce, and care needs”

• Copyright entity Report an error

  “© 2020-2026 Emplifi Inc. All rights reserved.”

• Outcome salomon response times Report an error

  “Reduction in response times SALOMON”

• Outcome vitamin shoppe reviews Report an error

  “Increase in total reviews collected VITAMIN SHOPPE”

• Outcome carhartt ugc conversion Report an error

  “Conversion rate from UGC gallery CARHARTT”

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