Terms of service — Greenhouse

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• Contracting entity Report an error

  “GREENHOUSE SOFTWARE, INC.”

• Last updated Report an error

  “Last Updated: February 1, 2026”

• Governing law Report an error

  “The Agreement is governed by and construed under the laws of the State of New York without reference to conflict of laws principles. All disputes arising out of or related to the Agreement will be subject to the exclusive jurisdiction of the state and federal courts located in New York, New York”

• Payment terms Report an error

  “Customer will pay Greenhouse all fees set forth on any applicable Order Form, SOW or addendum (collectively, the “Fees”) within thirty (30) days of Customer’s receipt of an invoice”

• Basis Report an error

  “any subscription Fees for the SaaS Services due under this Agreement are based on Customer’s employee headcount, which shall also include all employees of Customer’s Affiliates”

• Refundability Report an error

  “Customer’s payment obligations are non-cancelable and non-refundable, except in the event of Customer’s termination under Section 7(c) or the SLA, and all Fees are due in advance and are based on the services purchased and not actual usage”

• Fee increase renewal Report an error

  “Greenhouse reserves the right to increase Fees upon renewal.”

• Overdue interest Report an error

  “Greenhouse reserves the right to charge Customer interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, on any Fees not received within fifteen (15) days of the date such payment was due”

• Taxes Report an error

  “Greenhouse Fees are exclusive of any taxes, levies, tariffs, duties or other governmental assessments of any nature”

• Payment dispute window Report an error

  “If Customer disputes an invoice in good faith, it will notify Greenhouse within fifteen (15) days of receipt of the invoice and the Parties will seek to resolve the dispute over a fifteen (15) day discussion period”

• Suspension overdue Report an error

  “in the event any Fees are more than thirty (30) days overdue, Greenhouse may suspend its performance, and require full payment of all outstanding amounts before Greenhouse resumes performance”

• Saas description Report an error

  ““SaaS Services” means Greenhouse’s proprietary recruiting and onboarding software-as-a-service products”

• Professional services Report an error

  ““Professional Services” means services provided by Greenhouse to enable or optimize Customer’s use of the SaaS Services, which may include without limitation data migration, data export, implementation, ongoing support, custom development, and individualized training”

• Renewal term Report an error

  “subscriptions for each Greenhouse Service will automatically renew for an additional one (1) year period (each, a “Renewal Term”) unless either Party provides written notice of cancellation at least thirty (30) days prior to commencement of the next renewal term”

• Auto renewal notice Report an error

  “If the expiring subscription term is one year or longer, Greenhouse will notify Customer of a pending auto-renewal at least sixty (60) days prior to commencement of the next renewal term”

• API usage limits Report an error

  “Customer's use of the Greenhouse API shall be subject to any usage limits, rate limits, and fees set forth in the applicable Order Form. Usage in excess of any limits specified in the Order Form may result in additional fees”

• API excessive use remedies Report an error

  “Greenhouse may (x) charge Customer additional fees based on Greenhouse's then-current rates for comparable usage levels; (y) implement rate limiting or throttling of API access; or (z) temporarily suspend API access”

• Beta liability cap Report an error

  “IN NO EVENT SHALL GREENHOUSE’S LIABILITY UNDER OR IN CONNECTION WITH A BETA PROGRAM EXCEED USD $1,000”

• Service changes Report an error

  “Greenhouse will not materially decrease the overall functionality of the Greenhouse Services during the Term.”

• Third party integrations Report an error

  “The Greenhouse Services may contain features designed to include or interoperate with Third Party Services. To use such features, Customer may be required to obtain access to such Third Party Services from their providers”

• Termination cure period Report an error

  “the terminating Party gives the breaching or defaulting Party written notice of termination specifying the underlying breach or default within thirty (30) days of discovery of such breach or default, and such breach or default remains uncured thirty (30) days after the breaching or defaulting Party receives the notice”

• Deletion after termination Report an error

  “All Customer Data will be queued for deletion ninety (90) days following expiration or termination of this Agreement for any reason”

• Export API free Report an error

  “Customer will be provided with an API key that will give Customer the access and functionality necessary to export the Customer Data at any time during the Term, at no cost to Customer”

• Export file Report an error

  “Greenhouse can provide an export file of Customer Data (in a reasonably usable digital format) to Customer, subject to Greenhouse’s then-current data migration rates, if Customer requests this within thirty (30) days of the expiration or termination of the Agreement”

• Security addendum Report an error

  “Greenhouse will maintain appropriate administrative, technical and physical safeguards designed to protect the security, confidentiality and integrity of Customer Data in accordance with Greenhouse’s Security Addendum”

• DPA Report an error

  “This Agreement incorporates by reference Greenhouse’s Data Processing Addendum, available at Data Processing Addendum, which shall apply to the processing of Personal Data in connection with the Greenhouse Services”

• EU data act Report an error

  “This Agreement incorporates by reference Greenhouse’s EU Data Act Addendum, located at EU Data Act Addendum, which shall apply to Customer to the extent Customer has operations in the European Union or otherwise subject to Regulation (EU) 2023/2854”

• Dora Report an error

  “This Agreement incorporates by reference Greenhouse's DORA Addendum, available at DORA Addendum, which shall apply to Customer if Customer is subject to the Digital Operational Resilience Act”

• AI terms Report an error

  “This Agreement incorporates by reference Greenhouse's AI Terms, available at AI Terms, which shall apply to Customer's use of any AI-powered features or functionality within the Greenhouse Services”

• Insurance Report an error

  “(i) Comprehensive General Liability (CGL) Insurance: $2,000,000 per occurrence; (ii) Workers Compensation and Employer’s Liability: $1,000,000 per accident and Employers Liability with limits as required by law; (iii) Umbrella Coverage: $4,000,000 per occurrence; (iv) Technology Errors and Omissions Insurance: $5,000,000 per claim; and (v) Cyber Liability Insurance: $5,000,000 per claim”

• Liability cap Report an error

  “IN NO EVENT WILL EITHER PARTY’S LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT EXCEED THE FEES RECEIVED FROM OR PAYABLE BY CUSTOMER TO GREENHOUSE PURSUANT TO THE ORDER FORM TO WHICH THE APPLICABLE CLAIM RELATES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY”

• Consequential damages waiver Report an error

  “IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES”

• Technical support Report an error

  “Greenhouse will provide support for the SaaS Services in accordance with Greenhouse Technical Support Guidelines posted at https://support.greenhouse.io/hc/en-us/articles/38179007718043-Technical-Support-Guidelines”

• SLA reference Report an error

  ““SLA” means Greenhouse’s Service Level Agreement, which is located at https://www.greenhouse.io/service-level-agreement”

• Warranty disclaimer Report an error

  “THE GREENHOUSE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, AND GREENHOUSE MAKES NO PROMISES, REPRESENTATIONS OR WARRANTIES”

• Usage data rights Report an error

  “Greenhouse may use Customer Data internally for the purpose of generating Performance and Usage Data, and may freely use, make available, and retain Performance and Usage Data for Greenhouse’s own business and other lawful purposes”

• Feedback assignment Report an error

  “Customer hereby irrevocably assigns to Greenhouse on its behalf, and on behalf of its Affiliates or Customer Personnel, all right, title, and interest in the Feedback”

• Employment decisions Report an error

  “GREENHOUSE DOES NOT MAKE HIRING DECISIONS ON CUSTOMER’S BEHALF, AND THAT CUSTOMER REMAINS SOLELY RESPONSIBLE FOR ALL HIRING DECISIONS, EMPLOYMENT PRACTICES, AND COMPLIANCE WITH APPLICABLE EMPLOYMENT AND LABOR LAWS”

• Publicity Report an error

  “Customer grants Greenhouse the right to use Customer's name and logo in Greenhouse's marketing materials, customer lists, website, and other promotional materials solely to identify Customer as a user of the Greenhouse Services. Customer may request in writing that Greenhouse cease such use at any time during the Term”

• Export sanctions Report an error

  “Customer is not (i) located, organized, or resident in a country or territory that is subject to comprehensive U.S. trade sanctions (including, as of the Effective Date, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk (DNR) and Luhansk (LNR) regions of Ukraine)”

• Subcontractors Report an error

  “Greenhouse may use Affiliates and subcontractors and permit them to exercise its rights and fulfill its obligations under this Agreement, provided, however, that Greenhouse remains responsible for their compliance”

• Order of precedence Report an error

  “(1) the applicable Order Form, (2) any applicable SOW, (3) any addenda to this MSA, (4) any Product Terms or AI Terms incorporated by reference herein, (5) this MSA, and (6) the SLA”

Scores citing this record

• The Data Protection Officer Retention, deletion & talent-pool consent
• The Data Protection Officer AI screening transparency & control
• The Data Protection Officer HR handover, integrations & API
• The Data Protection Officer European sovereignty
• The Data Protection Officer Pricing transparency
• The Employer Branding Manager Retention, deletion & talent-pool consent
• The Employer Branding Manager AI screening transparency & control
• The Employer Branding Manager HR handover, integrations & API
• The Employer Branding Manager European sovereignty
• The Employer Branding Manager Pricing transparency
• The HR IT Integrator Retention, deletion & talent-pool consent
• The HR IT Integrator AI screening transparency & control
• The HR IT Integrator HR handover, integrations & API
• The HR IT Integrator European sovereignty
• The HR IT Integrator Pricing transparency
• The Skeptic Retention, deletion & talent-pool consent
• The Skeptic AI screening transparency & control
• The Skeptic HR handover, integrations & API
• The Skeptic European sovereignty
• The Skeptic Pricing transparency
• The Talent Acquisition Lead Applicant management & hiring workflow
• The Talent Acquisition Lead Retention, deletion & talent-pool consent
• The Talent Acquisition Lead AI screening transparency & control
• The Talent Acquisition Lead HR handover, integrations & API
• The Talent Acquisition Lead European sovereignty
• The Talent Acquisition Lead Pricing transparency
• The Works Council Advocate Retention, deletion & talent-pool consent
• The Works Council Advocate AI screening transparency & control
• The Works Council Advocate HR handover, integrations & API
• The Works Council Advocate European sovereignty
• The Works Council Advocate Pricing transparency