Change, problem & release management — found from sitemap — EcholoN

Cited by

Facts read from this source

• Problem management itil Report an error

  “Problem management according to ITIL deals with the causes of actual or potential disruptions (incidents) in all areas of IT services”

• Monitoring integration Report an error

  “Via SNMP traps or via direct coupling of all common monitoring tools (PRTG, Nagios etc.).”

• Automatic problem generation Report an error

  “A problem is generated automatically or by the Problem Manager.”

• Change request initiation Report an error

  “Problem Management initiates a Request for Change to solve the problem.”

• Process templates Report an error

  “EcholoN serves standardised process models such as ITIL through "out of the box" process templates.”

• Ticket channels Report an error

  “It enables the use of different channels (e.g. telephone, chat or mail), whereby the caller can be identified directly.”

• Knowledge database Report an error

  “For this purpose, a knowledge database with an easy-to-use search function is available in EcholoN.”

• Quality management Report an error

  “With EcholoN's quality management, processes and procedures can be displayed graphically and thus made immediately transparent.”

• Service desk reporting Report an error

  “The data can then be evaluated in dynamic reports, which can also be individually created and customised.”

• Modular extensions Report an error

  “With EcholoN you individualise your problem management with various extensions and modules.”

• Knowledgebase initial solution rate Report an error

  “Increase the initial solution rate by providing solutions in a knowledgebase”

• Incident reports trends Report an error

  “Real-time reports and trend analyses provide information on all influences of system operation.”

• Company name Report an error

  “mIT solutions GmbH”

• Sales email Report an error

  “vertrieb@mitsolutions.de”

• Editions Report an error

  “Express Standard Professional Enterprise”

• Software modules Report an error

  “Clients Self-Service Portal UCC Accessibility Solution Configuration Management CMDB CMMS maintenance software Data Integration SAP Connection Workflow Engine Knowledge Base Reporting Tool Extensions and Modules”

2 facts read from this page are not shown because they could not be confirmed on the page as captured.

Scores citing this record

• The Change & Configuration Manager Change, problem & release management
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Change, problem & release management
• The MSP Owner Deployment, integrations & multi-client operation
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Change, problem & release management
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Change, problem & release management
• The Skeptic Change, problem & release management
• The Solo IT Admin Change, problem & release management