IT Service Management
EcholoN
EU-Made Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by mIT solutions GmbH · www.echolon.de
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EcholoN at a glance
- Vendor
- mIT solutions GmbH
- Headquarters
- Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 1 Nov 2026
- Panel verdict
- The AI panel rates EcholoN 2.5/5, the mean of 6 judges. EcholoN is an IT service management suite published by the EcholoN consortium, mIT solutions GmbH (HRB 4947, Amtsgericht Pinneberg). how scores are made
- As of
- Vendor pages captured 1 Nov 2026; evaluated by the panel 2 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
EcholoN is an IT service management suite published by the EcholoN consortium, mIT solutions GmbH (HRB 4947, Amtsgericht Pinneberg). Its strongest criteria are the service desk and assets and CMDB, where scores cluster at 7: multichannel intake with automatic caller identification, SLAs per service, contract and support calendar with automatic escalation, and a CMDB spanning hardware, software and business services, fed automatically from Active Directory, Entra ID, SNMP and monitoring tools, with deduplication and an acquisition-to-scrapping life cycle. Change and problem (one judge at 7), the self-service portal and deployment and integration cluster at 6, with findings of no public information on release records, blackout periods, automated password-reset fulfilment, SCIM provisioning or cloud/on-premises feature parity. Sovereignty is the genuine split, 4 to 6: rationales credit the German entity and the on-premises option, but we found no public information on where the cloud edition hosts data, on product subprocessors or a published data processing agreement — judges weighed that gap differently. One judge's scores sit at 0 throughout; pricing transparency scores 1 to 2, with no price published for any edition.
Speaks for it
- Incidents and service requests run as distinct processes, with intake by email, telephone, chat and portal and automatic caller identification.
- The CMDB spans hardware, software, virtual systems and business services, fed automatically from Active Directory, Entra ID, SNMP scans and named monitoring tools such as PRTG, Nagios and Zabbix, with deduplication.
- Change risk and impact assessment draws on CMDB relationships, with approvals up to a Change Advisory Board, a change calendar, back-out planning and post-implementation review.
- Cloud, on-premises and hybrid operation are all documented, with multi-tenant operation separating customers, contracts and service levels on one platform.
- Reference rollouts are published for McDonald's (more than 1,400 restaurants) and Bünting (210 markets).
Held against it
- We found no public information on where the cloud edition hosts data, on subprocessors for the product, or on a published data processing agreement.
- We found no public information on software licence compliance and metering, on discovery agents for Windows, macOS and Linux, or on connectors such as Intune, SCCM or JAMF.
- We found no public information on feature parity between the cloud and on-premises editions, on SCIM provisioning, webhooks or a public status page.
- The ISO 20000 and ISO 27001 names on the pages belong to a named customer reference; we found no public information on a process certification for the product itself.
- No price is published for any edition; every route to a figure ends at a sales email.
Best for
- You need a CMDB automatically fed from Active Directory, Entra ID, SNMP scans and monitoring tools such as PRTG and Nagios, with contracts, maintenance and costs linked per configuration item.
- You must run on-premises within your own infrastructure and want a German contracting entity with a published commercial register entry.
- You run a managed service practice and need multi-tenant operation with separate customers, contracts and service levels per client.
- Your change process needs CMDB-based risk and impact assessment with approvals scaling up to a Change Advisory Board.
Avoid if
- You need a process-certified change workflow for an audit; the ISO 20000 and ISO 27001 names on the pages belong to a customer reference, and we found no public information on a certification for the product itself.
- Your compliance sign-off requires a published data processing agreement and named product subprocessors; the only processors named on the captured pages are website analytics and video embeds with a stated US transfer.
The scores
| Criterion | Panel median |
|---|---|
| Service desk, incidents & requests | 3.5 of 5 |
| Change, problem & release management | 3 of 5 |
| Assets, CMDB & discovery | 3.5 of 5 |
| Self-service portal & service catalog | 3 of 5 |
| Deployment, integrations & multi-client operation | 3 of 5 |
| European sovereignty | 2.5 of 5 |
Service desk, incidents & requests
panel disagrees
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How this is scored
How tickets come in and get resolved: intake by email, portal, chat, phone and Microsoft Teams or Slack, incidents and service requests told apart, categories, priorities and an impact-urgency matrix, assignment rules and queues, SLAs with escalation and business hours, major incidents, templates and canned responses, a knowledge base for agents, automations and workflows, time tracking on tickets, and reports and dashboards on volume, resolution time and SLA compliance.
0 — Not a ticketing or service desk product; requests cannot be recorded and worked in it.
3 — Tickets from email and a web form with status, priority and assignment; SLAs, automation and reporting are basic or not described.
5 — Multi-channel intake (email, portal, chat or Teams), incidents and service requests told apart, assignment rules and queues, SLAs with escalation and business hours, an agent knowledge base, rule-based automations, and standard reports on volume, resolution time and SLA compliance.
8 — A visual workflow builder for any ticket type, major incident handling with communication to affected users, SLAs per service, customer and contract, skills- or load-based routing, time tracking on tickets, AI suggestions or classification with what they do stated, custom dashboards and scheduled reports, and a mobile app for agents.
10 — A service desk an organisation of thousands runs on: every workflow, form and SLA configurable without code and versioned, omnichannel intake with one history per requester, AI features documented with their data use and limits, operational level agreements and underpinning contracts tracked, and every report reproducible from an exportable ticket history.
The Service Desk Lead
Incidents and service requests are clearly told apart, arriving by email, telephone, chat, the self-service portal and integrated systems, with automatic caller identification, an urgency/impact matrix and assignment by team, role, location, customer or service. SLAs run by service, priority, contract, customer and support calendar with automatic escalation, the dashboards report ticket volume, resolution times, SLA violations and workload, and there is a graphical workflow designer, per-ticket time tracking, a major-incident portal, machine-learning delegation of incidents and desktop, web and mobile clients. We found no public information on skills- or load-based routing or scheduled report delivery, which is why this sits just below the top band. 1 3 8 11 12 14
The MSP Owner
Email, telephone, chat and the portal all land in one desk with automatic caller identification, and incidents are handled separately from service requests with an urgency/impact matrix. Service levels run per service, priority, contract, customer and support calendar with automatic escalation, hours are captured per ticket, and a graphical workflow designer plus dashboards on ticket volume, resolution times and SLA compliance cover most of what my twenty-two technicians touch daily. We found no public information on scheduled reports, and routing is described by team, role, location, customer and service rather than skills or load. 11 12 3 8 14 18
The Change & Configuration Manager
Intake runs through email, telephone, the portal and connected systems with automatic caller identification, and incidents and service requests are worked as distinct ITIL processes with an urgency-impact matrix, assignment by team, role, location, customer or service, and service levels driven by service, priority, contract, customer and support calendar with automatic escalation. A graphical workflow designer, per-ticket time tracking, an agent knowledge base, a major-incident portal, machine-learning delegation of incidents and dashboards on SLA compliance and workload are all documented. We found no public information on skills- or load-based routing or scheduled report delivery, so it sits just below the top band. 3 11 8 2
The Municipal IT Lead
Intake by email, telephone, portal, chat and integrated systems with automatic caller identification, incidents and service requests as separate processes, an urgency-impact priority matrix, assignment by team, role, location, customer or service, and service level agreements configurable per service, priority, contract, customer and support calendar with automatic escalation are all documented, alongside a graphical workflow designer, ticket templates, per-ticket time tracking, a major-incident service portal, machine-learning matching of solutions with automatic delegation to the right groups, and custom dashboards on volume, resolution times and SLA compliance. We found no public information on scheduled reports or a dedicated agent mobile app, and the channel list names no Microsoft Teams or Slack intake, which keeps this a step below the top level. 3 8 11 12 14 18
The Solo IT Admin
Email, telephone, the portal, live chat and integrated systems all become tickets, with automatic caller identification, an urgency/impact matrix, assignment by team, role, location or service, and SLAs per service, contract and customer with automatic escalation; dashboards cover ticket volume, resolution times, SLA breaches and workload, and machine learning can match solutions and route incidents to the right group. Ticket templates and automatic per-ticket time tracking are documented too. I found no public information on Microsoft Teams as an intake channel, which is how half my requests arrive. 11 12 3 8 2
The Skeptic
Intake by email, phone, chat and portal, incidents and service requests told apart, assignment by team, role, location and service, SLAs driven by service, contract, customer and support calendar with automatic escalation, a graphical workflow designer, per-ticket time capture and custom KPI reports are all documented. It sits just under the top band: routing is described only as machine-learning delegation to groups, and we found no public information on skills- or load-based routing, an agent mobile app, or scheduled reports. 1 2 3 8 11 12
Change, problem & release management
panel disagrees
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How this is scored
The ITIL processes behind the ticket: problem records linked to incidents with root cause and known errors, change requests with standard, normal and emergency types, risk and impact assessment, approvals and a change advisory board, a change calendar with blackout periods, release and deployment records, links between changes, problems, incidents and configuration items, process certifications (PinkVERIFY, PeopleCert/AXELOS) named with their scope, and audit trails that a regulated buyer can show an auditor.
0 — No change or problem management of any kind; only tickets.
3 — A change or problem ticket type with a status and an approval step; change types, risk, calendar and links to incidents are basic or not described.
5 — Problem records linked to incidents with root cause and known errors, change requests with standard, normal and emergency types, multi-step approvals, a change calendar, changes linked to incidents and configuration items, and an audit trail of who approved what.
8 — Risk and impact assessment that reads affected services from the CMDB, a CAB workflow with agenda and decisions recorded, blackout periods and collision detection on the change calendar, release management with deployment tasks, change templates for standard changes, and an ITIL process certification named with the processes it covers.
10 — Change and problem management a regulated organisation can be audited on: every process configurable and versioned, change success and failure rates reported, a full trail from incident through problem and change to release exportable, the mapping to ISO/IEC 20000, ITIL 4 or DORA requirements documented, and certifications published with their scope and date.
The Service Desk Lead
Problem management merges recurring incidents, documents known errors and workarounds, can generate problems automatically and initiates change requests; changes are classified with risk and impact that draws on the CMDB, with CAB involvement scaling by risk, multi-step approvals, a change calendar, backout planning, predefined templates and post-implementation review. Release management with deployment records, blackout periods with collision detection, and any process certification are not described on the captured pages, so it stops short of the top band. 2 4 13 14
The MSP Owner
Problems bundle recurring incidents with root causes, known errors and workarounds and can generate changes automatically, while changes get risk and impact assessment that reads the CMDB, multi-step approvals up to a Change Advisory Board, a change calendar, templates, back-out documentation and post-implementation review. We found no public information on blackout periods, emergency change types or release management with deployment tasks, and no ITIL process certification for the product is named — the ISO 20000 and 27001 certificates on the pages belong to a named customer, not the vendor. 13 14 4 2
The Change & Configuration Manager
This is close to what my change advisory board needs: structured change records with risk and impact assessment that explicitly draws on CMDB items and their relationships, approvals scaling by risk from a single approver through multiple stages to a Change Advisory Board, a change calendar, documented back-out planning, post-implementation review and templates for recurring changes. Problems bundle recurring incidents, hold known errors and workarounds, can be generated automatically and initiate requests for change, with the chain from incident through problem and change to configuration item spelled out. We found no public information on release and deployment records, blackout periods or collision detection, an ITIL process certification, or an exportable trail of who approved which change. 2 3 4 13 14
The Municipal IT Lead
Problem records bundle recurring incidents with root-cause analysis, known errors and workarounds, problems can initiate requests for change, and the chain from incident through problem and change to configuration item is documented; risk-based approval involves single approvers, multiple stages or a Change Advisory Board, with a change calendar, backout planning, post-implementation review, predefined change templates and the CMDB feeding the risk assessment of a planned change. We found no public information on blackout periods or collision detection on the calendar, on release and deployment records, or on an ITIL process certification for the product itself, so I cannot put this in front of our Grundschutz auditor as fully audited change management. 2 4 13 14
The Solo IT Admin
Problems bundle recurring incidents, record known errors and workarounds and can trigger a change, and everything links along incident, problem, change and configuration item; changes get risk and impact assessment that reads the CMDB, single or multi-level approvals up to a CAB, a central change calendar, standard templates, backout planning and post-implementation review. I found no public information on release and deployment records, blackout windows, or a process certification such as PinkVERIFY. More ITIL than a one-man shop will ever run, but it is documented. 13 4 14 2
The Skeptic
Problems are generated from recurring incidents with root cause, known errors and workarounds, changes carry risk and impact assessment that draws on the CMDB, multi-level approvals including a Change Advisory Board, back-out planning, post-implementation review, a change calendar, change templates, and the chain from incident through problem and change to configuration item. We found no public information on blackout periods, collision detection, release and deployment records, or a process certification for the product itself; the ISO 20000 and ISO 27001 names appear in a customer reference report. 2 4 13 14
Assets, CMDB & discovery
panel disagrees
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How this is scored
What the product knows about the things tickets are about: an asset inventory of hardware, software and licences, a CMDB with configuration item types, attributes and relationships, a service map or dependency view, agent-based or agentless discovery, imports and synchronisation from Active Directory, Entra ID, Intune, SCCM, JAMF or a discovery tool, software licence compliance, contracts, warranties and the asset life cycle, and assets linked to users, tickets and changes.
0 — No asset or configuration data at all; tickets cannot be linked to devices or services.
3 — A list of assets with basic fields that can be linked to a ticket; relationships, discovery and licences are basic or not described.
5 — An asset inventory of hardware and software, a CMDB with configurable CI types and relationships, network discovery or an inventory agent, an import or sync from Active Directory or Entra ID, contracts and warranties per asset, and assets linked to users, tickets and changes.
8 — A visual service and dependency map used for impact analysis, discovery documented for named platforms (Windows, macOS, Linux, network devices, cloud accounts), connectors to named sources (Intune, SCCM, JAMF, VMware, AWS, Azure), software licence compliance and metering, the full asset life cycle from purchase to disposal, and data quality rules for the CMDB.
10 — A CMDB an organisation can trust for audits and outages: a documented data model with reconciliation of several sources, CI history and change tracking, service models from business service to infrastructure, licence optimisation for named vendors, and every CI and relationship exportable and reachable by API.
The Service Desk Lead
The CMDB is the heart of this product: configuration items from hardware and software to business services, hierarchically classified from business service to base element, with relationships visualised, duplicates eliminated, the full life cycle from acquisition to scrapping, and each item linked to location, contract, maintenance and costs. Tickets link directly to devices and configuration items, and data flows in automatically from SNMP network scans, named monitoring tools (PRTG, Nagios, Zabbix, HP SIM, WhatsUp), directory services including Active Directory and Entra ID, and SAP. Software licence compliance and metering is the one piece we found no public information on. 5 12 15 16 19
The MSP Owner
The CMDB records hardware, software, virtual systems and business services as customisable objects in a hierarchy from business service down to base element, kept current by SNMP network scanning and named feeds from PRTG, Nagios, Zabbix, HP SIM, directory services and Entra ID, with deduplication, relationship visualisation and target/actual comparison for data quality. Contracts, maintenance and costs hang on each configuration item, the lifecycle runs from acquisition to scrapping, and tickets link to devices and services. We found no public information on software licence compliance metering or connectors to sources like Intune, SCCM or JAMF. 15 16 7 19 12 5
The Change & Configuration Manager
The CMDB is the heart of the product: items from hardware and software to business services sit in one to many CMDBs with a configurable object model, hierarchical classification from business service down to base element, a full life cycle from acquisition to scrapping, and visualised relationships that feed the assessment of planned changes. Automated feeds from Active Directory, Entra ID, SNMP network scans and named monitoring tools come with deduplication, data profiling, quality checks and target/actual comparison, and tickets and changes link to the items. We found no public information on licence compliance or metering, on discovery agents for Windows, macOS and Linux clients, or on connectors such as Intune, SCCM or JAMF. 5 7 15 16 19
The Municipal IT Lead
The CMDB covers hardware, software, virtual systems and business services as customisable objects with relationships, hierarchical classification from business service to base element and support for multiple CMDBs; assets run a full life cycle from acquisition to scrapping, each configuration item links to location, contract, maintenance and costs, and tickets and changes link to configuration items — exactly the assets-linked-to-tickets picture we need for 900 staff and the schools. Data flows in from directory services including Active Directory and Entra ID, from files and SQL sources, from SNMP network scanning and named monitoring tools such as PRTG, Nagios, Zabbix, HP SIM and WhatsUp, with deduplication and data quality validation, and relationships are visualised for service views. We found no public information on software licence compliance or metering, or on endpoint discovery agents for Windows, macOS and Linux. 5 7 12 15 16 19
The Solo IT Admin
This is what could kill my spreadsheet: IT asset management and inventory are a central use case, configuration items are customisable objects with hierarchical service classification, visualised relationships, and contract, maintenance and cost links with a lifecycle from purchase to scrapping, and data arrives automatically from SNMP network scans, Active Directory/Entra ID, inventory software and tools like PRTG and Nagios, with deduplication and target/actual checks on top. I found no public information on connectors for Intune, SCCM or JAMF, or on software licence metering — the two things I would actually plug in. 5 15 7 16 12
The Skeptic
Objects are customisable, CIs run from hardware and software to business services in a hierarchy, relationships are modelled, deduplicated and visualised per service, the life cycle runs from acquisition to scrapping, contracts, maintenance and costs hang off each CI, and tickets link to configuration items. Named import sources include Active Directory, Entra ID, LDAP, SNMP network scanning, PRTG, Nagios, Zabbix, HP SIM, WhatsUP, ODBC databases and SAP; we found no public information on software licence compliance and metering or discovery agents for Windows, macOS and Linux. 5 7 12 15 16
Self-service portal & service catalog
panel disagrees
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How this is scored
What employees or clients see: a self-service portal with the service catalog, request forms with fields and approvals per service, ticket status and history for the requester, a searchable knowledge base for end users, announcements and outage notices, a virtual agent or chatbot, password reset or other automated fulfilment, branding and languages, single sign-on for the portal, access from Teams or a mobile app, and satisfaction surveys.
0 — No portal or end-user access of any kind; requests can only be emailed or phoned in.
3 — A web portal where users open tickets and see their status; a catalog, knowledge base and approvals are basic or not described.
5 — A branded portal with a service catalog, request forms with approval steps, an end-user knowledge base with search, ticket status and history, announcements, single sign-on, several languages, and satisfaction surveys after resolution.
8 — A service catalog with conditional forms, costs and delivery times per item, automated fulfilment for named requests (password reset, software install, onboarding), a virtual agent in the portal and in Teams or Slack, deflection measured, portals per client or department, and accessibility (WCAG) stated.
10 — A portal that runs as the front door of the organisation: catalog, forms and fulfilment built without code and reused across IT, HR and facilities, the virtual agent documented with its sources and data use, deflection and satisfaction reported per service, and accessibility conformance published with its level.
The Service Desk Lead
The portal offers a catalog with guided forms, categories and approvals, a knowledge base with self-help articles and AI-based semantic search, chatbot features for simple questions, announcements and outage notices with start and end times, branding, language packages, single sign-on, mobile access, satisfaction ratings and separate portals per client or department — and real rollouts at McDonald's with more than 1,400 restaurants and Bünting across 210 markets show people actually use it. Costs and delivery times per catalog item, automated fulfilment such as password reset, measured deflection and accessibility conformance are not described on the captured pages. 1 6 17 18
The MSP Owner
Every client can get a branded portal with a service catalog, guided forms with approvals, shopping-cart ordering, knowledge base with search and chatbot, announcements, single sign-on, several languages and per-transaction satisfaction ratings — and multi-tenant operation with separate customers and portals is stated outright, which is exactly my world. Users track status on any device, and HR, fleet or facility processes can ride the same portal. We found no public information on costs and delivery times per catalog item, automated fulfilment such as password reset, measured deflection, or accessibility conformance. 17 6 18 3
The Change & Configuration Manager
The portal is well evidenced: branded, multilingual catalogs with guided forms and approval routing, status tracking on any device, a knowledge base with FAQ and self-help plus AI-based semantic search and a chatbot, a message board for outages with start and end times, a shopping cart, satisfaction ratings after completion, and separate portals for customers, employees, partners and departments, with McDonald's and Bünting rollouts as references. We found no public information on costs and delivery times per catalog item, automated fulfilment for named requests such as password reset, deflection measurement or accessibility conformance. 6 17 18
The Municipal IT Lead
The portal is documented with corporate branding, service catalogs and guided request forms with approval routing, an end-user knowledge base with phonetic, full-text and AI-supported semantic search plus FAQ and self-help, a message board for outage notices with start and end times, status tracking on any device, single sign-on, multiple languages, feedback ratings after completion, a chatbot and a shopping cart, and it extends to employee, partner and departmental portals with modules for HR, facilities and fleet — a realistic front door for teachers and clerks. We found no public information on automated fulfilment for named requests such as password reset, on costs or delivery times per catalog item, on measured deflection, or on accessibility conformance. 6 17 18
The Solo IT Admin
A branded portal with service catalog, guided forms and approval routing, a message board for outage notices with start and end times, shopping-cart ordering of parts and equipment, single sign-on, language packs, ratings after resolution, and a searchable knowledge base that even harvests knowledge from closed tickets, plus a chatbot for simple questions. I found no public information on automated fulfilment such as password reset, on measured deflection, or on accessibility conformance, and the documented access routes are responsive web and mobile rather than Teams. 17 6 18 3
The Skeptic
A branded, multilingual portal with service catalog, guided forms with required fields, approvals via the workflow engine, status tracking on any device, an end-user knowledge base with FAQ and self-help, outage notices with start and end times, single sign-on, shopping-cart ordering, chatbot answers, department and customer portals, and satisfaction ratings with definable criteria. We found no public information on costs and delivery times per catalog item, automated fulfilment for named requests such as password reset, measured deflection, or accessibility conformance. 6 12 17 18
Deployment, integrations & multi-client operation
panel disagrees
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How this is scored
How the product is run and connected: a cloud edition and an on-premise or open-source edition with feature parity stated, system requirements and update cadence, a documented REST API and webhooks, integrations with Microsoft 365, Teams, Entra ID, Slack, monitoring tools, RMM and remote support tools, single sign-on (SAML, OIDC) and SCIM, roles and permissions, multi-client or multi-tenant operation with separated data for MSPs, time and contract billing for MSPs, a migration path from other tools, and a public status page.
0 — No documented way to run, connect or administer the product.
3 — Runs as one edition with user roles and an email connection; the API, integrations and other editions are basic or not described.
5 — A documented REST API, integrations with Microsoft 365, Teams and Entra ID or Active Directory, single sign-on, role-based permissions, at least one monitoring or remote support integration, and either an on-premise edition or a stated hosting model with uptime terms.
8 — Cloud and on-premise or open-source editions with feature parity stated, webhooks and an integration marketplace, SCIM provisioning, multi-tenant operation with separated client data for MSPs, time and contract billing, named RMM and monitoring connectors, a documented migration from named tools, and a public status page with uptime history.
10 — Operation at scale and on the customer's terms: open-source code under a named licence or a self-hosted edition with full parity, configuration as code or a staging-to-production transport documented, an API covering every object, high availability and disaster recovery documented, and SLA and support terms published.
The Service Desk Lead
It runs as cloud, on-premises or hybrid, exposes REST, web services and GraphQL, offers single sign-on against Active Directory or Entra ID, connects named monitoring tools (PRTG, Nagios, Zabbix) plus SNMP and SAP, and supports genuine multi-client operation where multiple customers, contracts, service levels and responsibilities are steered separately on one platform, with data migration and export handled by the Data Workflow System. Feature parity between cloud and on-premises, SCIM provisioning, webhooks, contract billing and a public status page are not described on the captured pages. 1 11 12 17 19
The MSP Owner
Cloud, on-premises and hybrid deployments are all documented with an updateable standard software, a REST API plus GraphQL and web services, single sign-on against Active Directory or Entra ID, and named monitoring connectors for PRTG and Nagios. Multiple customers, contracts, support hours and service levels are managed separately within one platform, which is the multi-client core I need. We found no public information on RMM or remote support connectors, SCIM provisioning, webhooks, a documented migration from named tools, a public status page, or billing that turns tracked time and contracts into invoices. 12 17 7 11 19 14
The Change & Configuration Manager
Cloud, on-premises and hybrid operation are all documented with editions that build on each other and keep data on upgrade; for a bank the on-premises option within our own infrastructure is the one I would take. REST and GraphQL interfaces, single sign-on against Active Directory or Entra ID, role-based permissions, SAP connection, named monitoring connectors and multi-tenant operation with separate customers, contracts and service levels are all described. We found no public information on SCIM provisioning, webhooks, an integration marketplace, a public status page or uptime terms. 1 7 8 12 17 19
The Municipal IT Lead
Cloud, on-premises and hybrid deployment within our own infrastructure in the municipal data centre are stated, with REST and SOAP APIs, GraphQL, single sign-on against Active Directory or Entra ID, role-based permissions, connectors to named monitoring tools, a data workflow system for migration and import/export, and documented multi-tenant operation in which customers, contracts, support hours and service levels are managed separately. We found no public information on feature parity between the cloud and on-premises editions, on webhooks, SCIM provisioning, contract billing for managed service providers, system requirements, update cadence or a public status page, which matters because I would have to justify every one of those in a tender. 1 7 12 17 19
The Solo IT Admin
Cloud, on-premises or hybrid hosting are all documented, so I could keep it on my own rack; there are REST, SOAP and GraphQL interfaces, single sign-on against Active Directory/Entra ID, role-based permissions, multi-tenant operation that separates customers, contracts and service levels, named connectors to PRTG, Nagios and Zabbix, and their own Data Workflow System for migration and synchronisation. I found no public information on webhooks, SCIM provisioning, a public status page, or a documented migration from named tools, and feature parity between cloud and on-premises is not stated. 1 7 12 17 11
The Skeptic
Cloud, on-premises and hybrid operation are all offered, with REST and GraphQL interfaces, SOAP web services, single sign-on against Active Directory or Entra ID, role-based permissions, and a data workflow engine documented against named monitoring tools, directory services, databases, SAP and MQTT. Multi-client operation for managed service providers with separated customers, contracts and service levels is stated. We found no public information on feature parity between the on-premises and cloud editions, webhooks, SCIM provisioning, contract billing, a migration path from named tools, or a public status page. 1 7 11 12 19
European sovereignty
panel opinion
panel disagrees
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How this is scored
Who the contracting entity and the parent company are, where tickets, attachments, user directories and CMDB data are stored and processed, and who the subprocessors are (hosting, email delivery, AI features, support and payment tools). Independently sourced by the sovereignty pipeline; a service desk holds personal data about every employee and often credentials and network details, so the whole chain counts, not only the database. An on-premise or open-source edition the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (email delivery, AI features, support access, payment) run through non-EU providers without a stated safeguard, or the vendor is non-EU with an EU data centre option.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, BSI C5, SOC 2) stated — or an on-premise edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, or a self-hosted open-source edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Service Desk Lead
The contracting entity is German and precisely named — mIT solutions GmbH, HRB 4947 at the Amtsgericht Pinneberg, Borstel-Hohenraden — and an on-premises deployment runs the system inside our own infrastructure, which is the chain I care about as a German manufacturer. However, we found no public information on where the cloud edition hosts data, on product subprocessors, or on a data processing agreement; the only subprocessors named are website tools (Google Analytics, Google conversion tracking, YouTube), and no vendor security certification is stated on the captured pages. 1 9 10 12 17
The MSP Owner
The publisher is mIT solutions GmbH of Borstel-Hohenraden, registered at Amtsgericht Pinneberg under HRB 4947, marketing itself as Made in Germany with data-protection-compliant hosting models and an on-premises edition that runs within our own infrastructure — for me that means I can keep the chain on my own German servers. The privacy policy names a data protection officer and the full set of data subject rights. We found no public information on where the cloud edition runs, the subprocessors behind it, or a published data processing agreement. 9 1 6 12 10
The Change & Configuration Manager
The contracting side is documented: the publisher is the EcholoN consortium represented by mIT solutions GmbH of Borstel-Hohenraden, registered at the local court of Pinneberg, with data-protection-compliant hosting models, GDPR-conform design claims, a data protection officer contact and full data-subject rights on the captured pages. On-premises operation within our own servers would keep the chain in our hands under DORA. The captured pages leave the cloud hosting location and the product's subprocessors undocumented, we found no published data processing agreement or vendor certification, and the vendor's website itself uses Google Analytics and YouTube with transfer to US servers. 1 6 9 10 12
The Municipal IT Lead
The contracting entity is mIT solutions GmbH in Borstel-Hohenraden with a commercial register entry at Amtsgericht Pinneberg, the software is presented as Made in Germany with data-protection-compliant operating and hosting models, and an on-premises edition running within our own infrastructure is documented — that is the chain our data protection officer can sign off for staff and device data. The privacy policy names Google Analytics, Google conversion tracking and YouTube with transfer to a US server and IP anonymisation, but those concern the website; we found no public information on where the cloud edition is hosted, on subprocessors for the product chain, on a published data processing agreement, or on the vendor's own security certifications. 1 6 9 10 12
The Solo IT Admin
The vendor is a German GmbH with a published register entry at the court in Pinneberg, the product is billed Made in Germany and can run entirely on-premises in our own infrastructure, and there is a privacy policy with a named data protection officer and full data subject rights. I found no public information on where the cloud edition is hosted, on a published data processing agreement, or on product subprocessors — the only subprocessors named are the website's Google Analytics and YouTube embeds. 9 1 12 10 17
The Skeptic
The contracting entity is a German GmbH with a published commercial register entry, on-premises operation within the customer's own infrastructure is documented, and a data-protection-compliant hosting claim plus a full privacy policy with a data protection officer and data subject rights are published. We found no public information on where the cloud edition stores tickets, attachments and directories, the pages name no subprocessors for the service itself, and we found no published data processing agreement or vendor-side certification; the only named processors are website analytics and video embeds with a stated US transfer. 1 6 9 10 12
Pricing transparency
not rated — the vendor publishes no price
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How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per agent, technician or analyst and tier, whether requesters and portal users are free, what counts as an asset or node and how it is priced, which modules (CMDB, change, asset discovery, AI, ESM) cost extra, the on-premise licence or subscription and its maintenance, the free or open-source edition and paid support, minimum term, onboarding and setup.
0 — No public prices at all; every customer is a sales call.
3 — A starting price or a free edition exists, but how cost scales with agents, assets or modules is unclear.
5 — Tiers are public with their price per agent and main inclusions, but at least one commonly needed piece (asset packs, CMDB or discovery, AI features, on-premise licence, onboarding) is unpriced or "on request".
8 — Every tier priced publicly with its scaling rule (agents, assets, clients), add-ons and asset packs priced, the on-premise licence and maintenance or the open-source support plans priced, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of agents, assets and modules, cloud or on premise, with every add-on, setup, training, support and overage fee and the cancellation and data-return terms published.
The Service Desk Lead
The editions Express, Standard, Professional and Enterprise are published with a detailed comparison of what each contains, down to how fully the CMDB is integrated per tier, but no price figure appears anywhere on the captured pages — no starting price, no free edition, no per-agent rate, only a note that even the Express Edition is low-cost. Every path to a number ends at the sales address, so my IT director cannot compute an annual cost from public pages alone. 5 8 11 17
The MSP Owner
Four editions from Express to Enterprise are published with what each contains, including how far the CMDB reaches in each tier, but no price figure appears anywhere and the commercial contact is a sales email address. For twenty-two technicians I cannot compute a single euro of annual cost from the captured pages, nor see whether portal users or assets are charged. 17 5 8
The Change & Configuration Manager
Four editions from Express to Enterprise are published with a comparison matrix down to which CMDB scope is partly or fully integrated in each. We found no public prices on any captured page — no price per agent and no asset or module pricing — and no public information on a free edition; the published route to a figure is a sales email and a bespoke demo, so an annual cost cannot be computed from public pages alone. 8 15 17
The Municipal IT Lead
The four editions Express, Standard, Professional and Enterprise are public together with a detailed comparison of which functions and integration depth each edition contains, which is genuinely useful for the technical part of a tender specification. We found no public prices of any kind on the captured pages — nothing per agent, nothing for assets or modules, nothing for the on-premises licence or maintenance and no minimum term — so the procurement office cannot compute an annual cost from public information and every enquiry goes to the sales address. 5 8 15 18
The Solo IT Admin
Four editions — Express, Standard, Professional and Enterprise — are publicly named and even compared feature by feature, but I found no public price for any edition, module, hosting model or onboarding; the only route to a figure is the sales email. For someone who wants to read the annual cost off the website, that is the biggest disappointment on the list. 8 18 17
The Skeptic
The four editions Express, Standard, Professional and Enterprise are public with their contents, including a comparison matrix of what each tier includes and how far the CMDB is integrated per edition. But we found no public prices at all: no price per agent, no scaling rule, no on-premises licence or maintenance figure, and the Express edition is called only 'low-cost' — every figure ends at the sales email. 5 8 11 18
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined ⚠ unverified | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined | — | uncited Report an error |
| Hosting options | Not determined ⚠ unverified | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about EcholoN
Is EcholoN European?
Yes. whats-best.ai classifies EcholoN as EU-Made.
Where does EcholoN store data?
Not stated on the vendor’s pages as of 1 Nov 2026.
Does EcholoN have a free plan?
Not stated on the vendor’s pages as of 1 Nov 2026.
What are the best alternatives to EcholoN?
As of 2 Nov 2026, the panel rates ManageEngine ServiceDesk Plus (3.5/5), Xurrent ITSM (3/5) and GLPI (3/5) highest among the other 14 IT Service Management products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is GLPI (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: EcholoN alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 1 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Legal entity, Hosting options. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 18 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 compliance facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 legal fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 support fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (19)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.echolon.de Checked 1 Nov 2026 Details →
- 2 Features page (ITSM) www.echolon.de Checked 1 Nov 2026 Details →
- 3 Features page (incident management) www.echolon.de Checked 1 Nov 2026 Details →
- 4 Features page (change management) www.echolon.de Checked 1 Nov 2026 Details →
- 5 Features page (CMDB) www.echolon.de Checked 1 Nov 2026 Details →
- 6 Features page (self-service portal) www.echolon.de Checked 1 Nov 2026 Details →
- 7 Integrations page (data integration) www.echolon.de Checked 1 Nov 2026 Details →
- 8 Editions page (no prices) www.echolon.de Checked 1 Nov 2026 Details →
- 9 Legal notice www.echolon.de Checked 1 Nov 2026 Details →
- 10 Privacy policy www.echolon.de Checked 1 Nov 2026 Details →
- 11 Service desk, incidents & requests — found from sitemap www.echolon.de Checked 1 Nov 2026 Details →
- 12 Service desk, incidents & requests — found from sitemap www.echolon.de Checked 1 Nov 2026 Details →
- 13 Change, problem & release management — found from sitemap www.echolon.de Checked 1 Nov 2026 Details →
- 14 Change, problem & release management — found from sitemap www.echolon.de Checked 1 Nov 2026 Details →
- 15 Assets, CMDB & discovery — found from sitemap www.echolon.de Checked 1 Nov 2026 Details →
- 16 Assets, CMDB & discovery — found from sitemap www.echolon.de Checked 1 Nov 2026 Details →
- 17 Self-service portal & service catalog — found from sitemap www.echolon.de Checked 1 Nov 2026 Details →
- 18 Self-service portal & service catalog — found from sitemap www.echolon.de Checked 1 Nov 2026 Details →
- 19 Deployment, integrations & multi-client operation — found from sitemap www.echolon.de Checked 1 Nov 2026 Details →