Self-service portal & service catalog — found from sitemap — EcholoN

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Facts read from this source

• Knowledge base central Report an error

  “The central element of EcholoN is the integrated, multidimensional and associative knowledge base.”

• Editions with knowledge base Report an error

  “Even in the low-cost Express Edition for small and medium-sized companies, it is linked to a ticket system that enables faults, enquiries or other reports from customers and employees to be recorded quickly.”

• Knowledge transfer tickets Report an error

  “Once the enquiry has been processed and the ticket closed, the knowledge gained is transferred directly to the knowledge database and is immediately available to other employees in the system.”

• Self service portal Report an error

  “Through the EcholoN Self-Service Portal, companies can make selected content from the knowledge base directly available to customers, employees, or partners.”

• Workflow engine Report an error

  “This is possible because EcholoN offers its own workflow engine with which any company processes can be modelled and mapped.”

• Etl data integration Report an error

  “EcholoN ETL-Tool as a data collector for all data sources”

• Module expansion Report an error

  “the software is divided into modules and can be expanded at any time during operation to integrate new functions.”

• Search fulltext Report an error

  “EcholoN has a powerful and flexible search engine with full-text search, which can be customised using search connetors.”

• Search document content Report an error

  “it is also possible to search within documents, emails and other file formats and find relevant information.”

• Search phonetic fuzzy Report an error

  “The search also has a fuzzy logic algorithm that compares and weights word families and word fragments.”

• Search AI Report an error

  “With the integration of AI functionalities, EcholoN is expanding its powerful search engine with semantic analysis functions.”

• Search facets preview Report an error

  “The results can be refined with facets and filters, and objects found can be "parked" or opened directly.”

• Company name Report an error

  “mIT solutions GmbH Quickborner Straße 79 25494 Borstel-Hohenraden”

• Editions kb included Report an error

  “EXPRESS associative knowledge base Fully integrated STANDARD associative knowledge base Fully integrated PROFESSIONAL associative knowledge base Fully integrated ENTERPRISE associative knowledge base Fully integrated”

• Editions list Report an error

  “EDITIONS Express Standard Professional Enterprise”

• Modules list Report an error

  “SOFTWARE Clients Self-Service Portal UCC Accessibility Solution Configuration Management CMDB CMMS maintenance software Data Integration SAP Connection Workflow Engine Knowledge Base Reporting Tool Extensions and Modules”

• Solutions list Report an error

  “SOLUTIONS Ticket System Helpdesk Service Desk Customer Service Field Service Management IT Service Management Enterprise Service Management Business Continuity Management Quality Management”

• Review count Report an error

  “69 Customer reviews”

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Scores citing this record

• The Change & Configuration Manager Self-service portal & service catalog
• The MSP Owner Service desk, incidents & requests
• The MSP Owner Self-service portal & service catalog
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Self-service portal & service catalog
• The Municipal IT Lead Pricing transparency
• The Service Desk Lead Self-service portal & service catalog
• The Skeptic Self-service portal & service catalog
• The Skeptic Pricing transparency
• The Solo IT Admin Self-service portal & service catalog
• The Solo IT Admin Pricing transparency