IT Service Management · Alternatives

EcholoN alternatives

As of 2 Nov 2026, the panel rates ManageEngine ServiceDesk Plus (3.5/5), Xurrent ITSM (3/5) and GLPI (3/5) highest among the other 14 IT Service Management products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is GLPI (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made.

EcholoN’s own page → All IT Service Management products →

European alternatives to EcholoN

European by provenance (EU-made, EU origin with foreign ownership, or UK and wider Europe). Data hosting is stated only where the vendor’s own pages prove it.

GLPI
EU-Made

Panel rating

GLPI is open-source IT service management from Teclib' SAS of Paris, offered as GLPI Network Cloud on OVH in France or self-hosted.
- Data hosting: Default not stated; pages mention France
GLPI in detail →
OTOBO
EU-Made

Panel rating

OTOBO, from Rother OSS GmbH of Leiblfing, Germany (Amtsgericht Straubing, HRB 12744), is an open-source IT service management platform with published support tiers of Entry 3.900€, Professional 9.900€ and Enterprise 24.500€ pro Jahr, each with unlimited service agents and incidents.
- Data hosting: Default not stated; pages mention Germany and Switzerland
OTOBO in detail →
TOPdesk
EU-Made

Panel rating

TOPdesk is an IT service management platform from TOPdesk Deutschland GmbH of Kaiserslautern, a subsidiary of the Dutch TOP Informatie Systemen B.V.
- Data hosting: not stated on the vendor’s pages
TOPdesk in detail →
iTop
EU-Made

Panel rating

iTop is an open-source IT service management and CMDB platform from Combodo SAS in Échirolles, France, offered as SaaS or on-premise.
- Data hosting: Default not stated; pages mention France
- Free plan: yes, per the vendor’s page captured 1 Nov 2026
iTop in detail →
Matrix42 Service Management
EU-Made

Panel rating

Matrix42 Service Management scores 7 on assets and CMDB and 6 on change and problem management, against 4 on service desk; no criterion's scores spread by more than a point.
- Data hosting: not stated on the vendor’s pages
Matrix42 Service Management in detail →
i-doit CMDB
EU-Made

Panel rating

i-doit CMDB is scored by this bench as a documentation core rather than a full service desk.
- Data hosting: not stated on the vendor’s pages
- Free plan: yes, per the vendor’s page captured 1 Nov 2026
i-doit CMDB in detail →
OMNITRACKER ITSM Center
EU-Made

Panel rating

OMNITRACKER ITSM Center, from OMNINET Software-, System- und Projektmanagementtechnik GmbH (Eckental, Germany), runs ITSM on the OMNITRACKER low-code platform in cloud, on-premises or hybrid operation.
- Data hosting: not stated on the vendor’s pages
OMNITRACKER ITSM Center in detail →
HaloITSM
UK / wider Europe

Panel rating

HaloITSM is a cloud ITSM platform from Halo Service Solutions Limited, a UK vendor.
- Data hosting: not stated on the vendor’s pages
HaloITSM in detail →
KIX
EU-Made

Panel rating

KIX is an open-source ITSM, ESM and technical customer service desk from KIX Service Software GmbH of Chemnitz, offered self-hosted or as a hosted service.
- Data hosting: not stated on the vendor’s pages
KIX in detail →

Other alternatives

ManageEngine ServiceDesk Plus
Rest of world

Panel rating

ManageEngine ServiceDesk Plus is an IT service management platform from Zoho Corporation Pvt.
ManageEngine ServiceDesk Plus in detail →
Xurrent ITSM
Rest of world

Panel rating

Xurrent ITSM is a cloud service-management platform whose strongest scoring is the service desk: scores cluster at 7, on multi-channel intake — email, portal, chat, telephony — landing in one request record, with the service instance setting the team and SLA targets.
Xurrent ITSM in detail →
SysAid
Rest of world

Panel rating

SysAid is an IT service management platform sold in cloud and on-premise editions, and persona-weighted totals across the bench run 5.6 to 6.5.
SysAid in detail →
InvGate Service Management
Rest of world

Panel rating

InvGate Service Management is a no-code ITSM platform sold as cloud or on-premise, and the bench scores it strongest on assets and CMDB, at 7 to 8, with InvGate Asset Management included in every plan, a visual CMDB, agent-based and agentless discovery, and Intune, SCCM and FileWave connectors.
InvGate Service Management in detail →
Freshservice
Rest of world

Panel rating

Freshservice is a cloud IT service management product from Freshworks Inc of San Mateo, California.
Freshservice in detail →