IT Service Management
GLPI
EU-Made Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by Teclib' SAS · www.glpi-project.org
Compare with OTOBO → Report an error on this page Is this your product? →
Link to this page
Add ?theme=dark to the image address for dark backgrounds.
The badge shows the category and the month of the latest evaluation, and EU-Made where
that is the product’s provenance. It never shows a score.
GLPI at a glance
- Vendor
- Teclib' SAS
- Headquarters
- Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting
- Default not stated; pages mention France source, captured 1 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 1 Nov 2026
- Panel verdict
- The AI panel rates GLPI 3/5, the mean of 6 judges. GLPI is open-source IT service management from Teclib' SAS of Paris, offered as GLPI Network Cloud on OVH in France or self-hosted. how scores are made
- As of
- Vendor pages captured 1 Nov 2026; evaluated by the panel 2 Nov 2026. all sources
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
GLPI is open-source IT service management from Teclib' SAS of Paris, offered as GLPI Network Cloud on OVH in France or self-hosted. Sovereignty is the strongest area at 7-8: a French contracting entity, cloud hosting in France, named subprocessors, a published data processing agreement, and terms stating no personal data is transferred outside the EU or EEA — though we found no public information on a security certification for the service itself. Assets and CMDB and deployment and integration follow: hardware and software inventory, FusionInventory or OCS discovery, a PNG-exportable impact analysis, telemetry citing a 60,000-asset deployment, and a REST API with webhooks and a plugin marketplace. Pricing transparency sits at 6-7 on public prices of "19 € Excl. tax / month / user" starting with 1 user and "21 € Excl. tax / month / user" for 25 or more users, plus a 45-day free trial. Change and problem is the weakest at 4-5; the judges split, since we found no public information on standard, normal and emergency change types, blackout periods or a change advisory board.
Speaks for it
- Inventory of hardware, software, licences and contracts with FusionInventory or OCS Inventory discovery and a complete per-asset modification history.
- Graphical impact and dependency analysis on each asset, exportable as PNG, with telemetry citing a 60,000-asset deployment.
- Public cloud prices of "19 € Excl. tax / month / user" starting with 1 user and "21 € Excl. tax / month / user" for 25 or more users, with unlimited assets and end users.
- Documented REST API with OAuth clients, webhooks and a plugin marketplace beside a downloadable self-hosted edition.
- Terms that state no personal data is transferred outside the EU or EEA, with a published data processing agreement and named subprocessors OVH and Scaleway in France.
Held against it
- We found no public information on standard, normal and emergency change types, change calendars with blackout periods, a change advisory board or an ITIL process certification.
- We found no public information on chat or Teams intake, an agent mobile app, ticket time tracking or major-incident handling.
- We found no public information on connectors such as Intune, SCCM or JAMF, or on licence compliance metering.
- We found no public information on the self-hosted subscription price, and dedicated architectures are "Based on a quote".
- The terms state that prices may be amended at any time and without notice.
Best for
- You need a French contracting entity with hosting in France and terms stating no transfer of personal data outside the EU or EEA.
- You want asset inventory and graphical dependency mapping tied directly to the helpdesk rather than a separate CMDB.
- You pay per technician and want public per-user prices with unlimited end users and assets.
- You serve multiple clients and need per-entity service catalogs with entity-based ticket routing.
Avoid if
- Your auditors require standard, normal and emergency change types, blackout periods and a change advisory board record.
- Your ticket intake runs through chat or Microsoft Teams rather than email collectors and the web portal.
- Your inventory depends on connectors such as Intune, SCCM or JAMF or on licence compliance metering.
- Your tender cannot accept prices amendable at any time and without notice.
The scores
| Criterion | Panel median |
|---|---|
| Service desk, incidents & requests | 3 of 5 |
| Change, problem & release management | 2.5 of 5 |
| Assets, CMDB & discovery | 3.5 of 5 |
| Self-service portal & service catalog | 2.5 of 5 |
| Deployment, integrations & multi-client operation | 3 of 5 |
| European sovereignty | 3.5 of 5 |
| Pricing transparency | 3.5 of 5 |
Service desk, incidents & requests
Show reasoningHide reasoning
How this is scored
How tickets come in and get resolved: intake by email, portal, chat, phone and Microsoft Teams or Slack, incidents and service requests told apart, categories, priorities and an impact-urgency matrix, assignment rules and queues, SLAs with escalation and business hours, major incidents, templates and canned responses, a knowledge base for agents, automations and workflows, time tracking on tickets, and reports and dashboards on volume, resolution time and SLA compliance.
0 — Not a ticketing or service desk product; requests cannot be recorded and worked in it.
3 — Tickets from email and a web form with status, priority and assignment; SLAs, automation and reporting are basic or not described.
5 — Multi-channel intake (email, portal, chat or Teams), incidents and service requests told apart, assignment rules and queues, SLAs with escalation and business hours, an agent knowledge base, rule-based automations, and standard reports on volume, resolution time and SLA compliance.
8 — A visual workflow builder for any ticket type, major incident handling with communication to affected users, SLAs per service, customer and contract, skills- or load-based routing, time tracking on tickets, AI suggestions or classification with what they do stated, custom dashboards and scheduled reports, and a mobile app for agents.
10 — A service desk an organisation of thousands runs on: every workflow, form and SLA configurable without code and versioned, omnichannel intake with one history per requester, AI features documented with their data use and limits, operational level agreements and underpinning contracts tracked, and every report reproducible from an exportable ticket history.
The Service Desk Lead
Email collectors and the web interface bring tickets in, incidents and requests are handled as distinct types, and automated business rules assign them with SLA and OLA escalation, an impact-urgency priority calculation, wait reasons and statistics per technician, category and request — that is the working spine my team needs. We found no public information on chat or Teams intake, major-incident handling with communication to affected users, a visual workflow builder, time tracking on tickets or an agent mobile app, so it clears the middle level clearly but not the one above. 1 2 3 11 12
The MSP Owner
Tickets arrive by email collectors and the web interface, incidents and requests are told apart, and there are SLAs and OLAs, escalation, an impact-urgency priority calculation, automated assignment rules, a knowledge base and reports by technician, category and request. We found no public information on a visual workflow builder, major-incident handling with user communication, an agent mobile app, AI assistance, or time tracking on tickets. 2 3 11 12
The Change & Configuration Manager
Tickets arrive by email collectors and the web interface, incidents and service requests are handled as distinct objects, and SLAs with OLAs, an impact-urgency priority matrix, business-rule assignment, configurable automatic actions and escalation are documented, alongside a knowledge base, technician calendars and reports by technician, category and request. I found no public information on a visual workflow builder, major-incident handling with communication to affected users, time tracking on tickets, AI classification or an agent mobile app — the mobile capabilities named are device and application management for the fleet, not the service desk. 1 2 3 11 12
The Municipal IT Lead
Email collectors and the web portal bring tickets in; incidents and requests are handled; SLAs with escalation, an impact-urgency priority matrix, automated business rules, a knowledge base and reports by technician and category are all documented. We found no public information on chat or Teams intake, business hours, major incident handling, time tracking on tickets, AI assistance or an agent mobile app, so this sits a clear step above the solid multi-channel core but well short of the advanced tier. 1 2 3 11 12
The Solo IT Admin
Mail receivers turn our support mailboxes into tickets and the portal takes the web ones, with incidents and requests told apart, auto-categorisation, rule-based assignment, SLAs with escalation, an impact-and-urgency priority matrix, recurring tickets, technician calendars and reports by technician and category. What I want most — intake from Teams or chat — I found no public information on, nor on business hours, major-incident handling or a mobile app for agents. 1 2 3 11 12
The Skeptic
Tickets arrive by email collectors and the web interface, incidents and requests are handled separately, and the documented automation covers categorisation, escalation, SLAs and OLAs, an impact-urgency priority matrix and rule-based assignment, with reports by technician, category and request. We found no public information on chat or Teams intake, a visual workflow builder, a mobile app for agents, ticket time tracking, business hours or SLA-compliance reporting, so I settle at the middle level and no higher. 1 2 3 11 12
Change, problem & release management
Show reasoningHide reasoning
How this is scored
The ITIL processes behind the ticket: problem records linked to incidents with root cause and known errors, change requests with standard, normal and emergency types, risk and impact assessment, approvals and a change advisory board, a change calendar with blackout periods, release and deployment records, links between changes, problems, incidents and configuration items, process certifications (PinkVERIFY, PeopleCert/AXELOS) named with their scope, and audit trails that a regulated buyer can show an auditor.
0 — No change or problem management of any kind; only tickets.
3 — A change or problem ticket type with a status and an approval step; change types, risk, calendar and links to incidents are basic or not described.
5 — Problem records linked to incidents with root cause and known errors, change requests with standard, normal and emergency types, multi-step approvals, a change calendar, changes linked to incidents and configuration items, and an audit trail of who approved what.
8 — Risk and impact assessment that reads affected services from the CMDB, a CAB workflow with agenda and decisions recorded, blackout periods and collision detection on the change calendar, release management with deployment tasks, change templates for standard changes, and an ITIL process certification named with the processes it covers.
10 — Change and problem management a regulated organisation can be audited on: every process configurable and versioned, change success and failure rates reported, a full trail from incident through problem and change to release exportable, the mapping to ISO/IEC 20000, ITIL 4 or DORA requirements documented, and certifications published with their scope and date.
The Service Desk Lead
Problems are documented as the source of their incidents with symptoms, causes and impacts referenced, and changes carry a full status life cycle, multi-level validation with a configurable minimum number of approvals, deployment and fallback plans, cost estimation and links to tickets, problems, impacted assets and knowledge base articles. We found no public information on standard, normal and emergency change types, a change calendar with blackout periods, a CAB, release and deployment records, or a named process certification, which is where this stops for an auditor. 6 11 13 14
The MSP Owner
Problem records carry symptoms, causes and impacts and link to tickets, changes and affected assets, while changes run a full lifecycle with twelve statuses, validation requiring a configurable minimum number of approvals, deployment and fallback plans, and cost estimation. We found no public information on standard, normal and emergency change types, a change calendar with blackout periods, a change advisory board workflow, release records, or an ITIL process certification. 11 12 13 14
The Change & Configuration Manager
The change module carries a full status chain from evaluation through approval to qualification and closing, validations with a configurable minimum approval count, deployment and fallback plans with a checklist, cost estimation and links to problems, tickets, impacted items, projects and the knowledge base, while problem records hold symptoms, causes and impacts and tie back to their incidents and changes. What I must show an auditor — standard, normal and emergency change types, a change calendar with blackout periods, a CAB record, release and deployment records, or a named ITIL process certification — is something I found no public information on. 11 12 13 14
The Municipal IT Lead
Problem records link to incidents, changes and affected items with symptoms, causes and impacts, and changes carry statuses, a configurable minimum approval level and deployment and fallback plans — enough for basic ITIL discipline. We found no public information on standard, normal and emergency change types, a change calendar with blackout periods, release records, a CAB, an approval audit trail or any process certification, which is what our auditors would ask for. 12 13 14 3
The Solo IT Admin
Problems link to their incidents with symptoms, causes and impacts, and changes get a full status ladder, a configurable approval threshold, deployment and fallback plans with a checklist, cost estimation, and links to tickets, items and projects. I found no public information on standard, normal and emergency change types, a change calendar with blackout periods, known-error records or who-approved-what audit trails, so it reads ITIL-flavoured rather than audit-ready. 6 11 13 14
The Skeptic
Problem records link to their incidents with symptoms, causes and impacts, and changes carry a full status list, a validation workflow with an approval threshold, deployment and fallback plans, cost tabs and links to tickets, problems and configuration items — that is real substance, not a status field. But we found no public information on standard, normal and emergency change types, known errors, blackout periods, a change advisory board, or any ITIL process certification, so I score below the middle level. 3 12 13 14
Assets, CMDB & discovery
Show reasoningHide reasoning
How this is scored
What the product knows about the things tickets are about: an asset inventory of hardware, software and licences, a CMDB with configuration item types, attributes and relationships, a service map or dependency view, agent-based or agentless discovery, imports and synchronisation from Active Directory, Entra ID, Intune, SCCM, JAMF or a discovery tool, software licence compliance, contracts, warranties and the asset life cycle, and assets linked to users, tickets and changes.
0 — No asset or configuration data at all; tickets cannot be linked to devices or services.
3 — A list of assets with basic fields that can be linked to a ticket; relationships, discovery and licences are basic or not described.
5 — An asset inventory of hardware and software, a CMDB with configurable CI types and relationships, network discovery or an inventory agent, an import or sync from Active Directory or Entra ID, contracts and warranties per asset, and assets linked to users, tickets and changes.
8 — A visual service and dependency map used for impact analysis, discovery documented for named platforms (Windows, macOS, Linux, network devices, cloud accounts), connectors to named sources (Intune, SCCM, JAMF, VMware, AWS, Azure), software licence compliance and metering, the full asset life cycle from purchase to disposal, and data quality rules for the CMDB.
10 — A CMDB an organisation can trust for audits and outages: a documented data model with reconciliation of several sources, CI history and change tracking, service models from business service to infrastructure, licence optimisation for named vendors, and every CI and relationship exportable and reachable by API.
The Service Desk Lead
The inventory covers computers, screens, printers, network equipment and phones with a life cycle from stock to withdraw, per-asset modification history, discovery via the FusionInventory and OCS Inventory plugins, user imports from Active Directory and Entra ID, and assets linked to the helpdesk; the graphical impact and dependency analysis with configurable depth and PNG export is genuinely useful for plant outages. We found no public information on connectors to Intune, SCCM or JAMF, or on software licence compliance and metering, so I score it one notch above solid. 1 2 5 6 15 16
The MSP Owner
Inventory covers hardware, software, licences, contracts, virtualization and network ports, with a documented life cycle from stock to withdrawal, per-asset modification history, custom asset types, discovery through FusionInventory or OCS Inventory plugins, and user import from Active Directory or Entra ID. The graphical impact and dependency analysis available as a tab on every asset, exportable as PNG, is the map I need when a switch dies at a client site. We found no public information on licence compliance or metering, or connectors to Intune, SCCM, JAMF or cloud platforms. 1 2 5 15 16
The Change & Configuration Manager
Hardware, software and data-centre inventory with a lifecycle from stock to withdrawal, a complete modification history per asset, agentless dynamic inventory plus FusionInventory or OCS Inventory plugins, import from Active Directory and Entra ID, contracts, budgets and licences, and a graphical impact-and-dependency analysis that can be saved and exported as PNG give a real picture of what a change touches. I found no public information on connectors such as Intune, SCCM, JAMF, VMware or cloud accounts, or on software licence compliance and metering. 2 5 15 16
The Municipal IT Lead
Hardware and software inventory with licences, contracts and a life cycle from stock to withdrawal, discovery via FusionInventory or OCS with SNMP network scanning, import from Active Directory and Entra ID, per-asset modification history and a graphical impact and dependency map exporting as PNG, with assets linked to the helpdesk and telemetry showing a 60,000-asset deployment. We found no public information on connectors such as Intune, SCCM or JAMF, or on licence compliance metering. 1 2 5 6 15 16
The Solo IT Admin
This is the part that would replace my untrusted spreadsheet: inventory of computers, screens, printers, phones and software, a lifecycle from stock to withdraw, a complete modification history per asset, network discovery and local inventory via FusionInventory or OCS, user import from Active Directory or Entra ID, and a graphical impact and dependency analysis on each asset, exportable as PNG. Budgets, contracts, suppliers and licences are tracked, but I found no public information on Intune, SCCM or JAMF-style connectors or on licence metering. 1 2 5 6 15 16
The Skeptic
The inventory covers hardware, software, licences, contracts, virtual machines and a life cycle from stock to withdrawal, with per-asset modification history, a dedupe rule, network discovery via the FusionInventory or OCS Inventory plugins and agentless dynamic inventory. The visual impact analysis with dependency and impact arrows, groups, configurable depth and PNG export is genuinely documented, and telemetry references instances managing 60,000 assets; we found no public information on connectors to Intune, SCCM, JAMF, VMware, AWS or Azure, or on licence metering, which keeps it off the higher level. 1 2 5 15 16
Self-service portal & service catalog
Show reasoningHide reasoning
How this is scored
What employees or clients see: a self-service portal with the service catalog, request forms with fields and approvals per service, ticket status and history for the requester, a searchable knowledge base for end users, announcements and outage notices, a virtual agent or chatbot, password reset or other automated fulfilment, branding and languages, single sign-on for the portal, access from Teams or a mobile app, and satisfaction surveys.
0 — No portal or end-user access of any kind; requests can only be emailed or phoned in.
3 — A web portal where users open tickets and see their status; a catalog, knowledge base and approvals are basic or not described.
5 — A branded portal with a service catalog, request forms with approval steps, an end-user knowledge base with search, ticket status and history, announcements, single sign-on, several languages, and satisfaction surveys after resolution.
8 — A service catalog with conditional forms, costs and delivery times per item, automated fulfilment for named requests (password reset, software install, onboarding), a virtual agent in the portal and in Teams or Slack, deflection measured, portals per client or department, and accessibility (WCAG) stated.
10 — A portal that runs as the front door of the organisation: catalog, forms and fulfilment built without code and reused across IT, HR and facilities, the virtual agent documented with its sources and data use, deflection and satisfaction reported per service, and accessibility conformance published with its level.
The Service Desk Lead
The service catalog has hierarchical categories, illustrations, fuzzy real-time search, pinned services and a knowledge base unified with the search; users report incidents, submit requests through forms with attachments, reserve loaner equipment, and the portal is customizable with single sign-on via oAuth2, CAS or SCIM. We found no public information on announcements and outage notices, satisfaction surveys, a virtual agent, automated fulfilment such as password reset, several languages, or accessibility conformance, which is what would deflect our Monday tickets. 7 11 17 18
The MSP Owner
The redesigned service catalog has hierarchical categories, illustrations, fuzzy search with typo tolerance, pinned services and a knowledge base in the same unified search, and the portal lets users report incidents and track resolution, submit service requests and reserve equipment. Catalog configuration and access filtering run per entity with inheritance, which is how I would give each client its own front door. We found no public information on announcements and outage notices, satisfaction surveys, a virtual agent, automated fulfilment, or accessibility conformance. 6 17 18
The Change & Configuration Manager
The redesigned catalog offers hierarchical categories, illustrations, pinned services and fuzzy real-time search, with knowledge base articles integrated and unified search, incident reporting with real-time progress tracking, service requests, resource reservation, branding, per-entity access control and single sign-on. I found no public information on approval steps per catalog item, announcements and outage notices, satisfaction surveys, several portal languages or a virtual agent. 5 6 17 18
The Municipal IT Lead
A redesigned service catalog with hierarchical categories, illustrations, fuzzy search, pinned services, per-entity access control and knowledge base articles inside the portal is documented, together with incident reporting, service requests, multi-level approvals and single sign-on via OAuth2, CAS or SCIM. We found no public information on announcements and outage notices, satisfaction surveys, interface languages, a virtual agent or accessibility conformance, which our procurement office would ask about. 6 7 17 18
The Solo IT Admin
The redesigned catalog is a proper front door for my 160 users: hierarchical categories with illustrations, fuzzy search, pinned services, knowledge base articles in a unified search, incident reporting with real-time status tracking, equipment reservations, and per-entity configuration with single sign-on. I found no public information on automated fulfilment like password reset, a virtual agent, announcements, satisfaction surveys or accessibility conformance. 6 7 11 17 18
The Skeptic
The self-service portal is documented with a redesigned service catalog, hierarchical categories, fuzzy and unified search over forms and knowledge base articles, access rights filtering, incident reporting with real-time tracking, resource reservation, branding and single sign-on. We found no public information on satisfaction surveys, announcements, portal languages, a virtual agent, or automated fulfilment such as password reset, and accessibility conformance is not stated. 2 7 11 17 18
Deployment, integrations & multi-client operation
Show reasoningHide reasoning
How this is scored
How the product is run and connected: a cloud edition and an on-premise or open-source edition with feature parity stated, system requirements and update cadence, a documented REST API and webhooks, integrations with Microsoft 365, Teams, Entra ID, Slack, monitoring tools, RMM and remote support tools, single sign-on (SAML, OIDC) and SCIM, roles and permissions, multi-client or multi-tenant operation with separated data for MSPs, time and contract billing for MSPs, a migration path from other tools, and a public status page.
0 — No documented way to run, connect or administer the product.
3 — Runs as one edition with user roles and an email connection; the API, integrations and other editions are basic or not described.
5 — A documented REST API, integrations with Microsoft 365, Teams and Entra ID or Active Directory, single sign-on, role-based permissions, at least one monitoring or remote support integration, and either an on-premise edition or a stated hosting model with uptime terms.
8 — Cloud and on-premise or open-source editions with feature parity stated, webhooks and an integration marketplace, SCIM provisioning, multi-tenant operation with separated client data for MSPs, time and contract billing, named RMM and monitoring connectors, a documented migration from named tools, and a public status page with uptime history.
10 — Operation at scale and on the customer's terms: open-source code under a named licence or a self-hosted edition with full parity, configuration as code or a staging-to-production transport documented, an API covering every object, high availability and disaster recovery documented, and SLA and support terms published.
The Service Desk Lead
There is a documented API v2 with OAuth clients, grant types, scopes and endpoints for tickets, users, entities and profiles, plus webhooks, a plugin marketplace, SCIM, Active Directory and Entra ID integrations, profile- and entity-based permissions with recursion, and both a cloud service with published availability of 97% or 99% and a downloadable open-source self-hosted edition. We found no public information on feature parity between the editions, Microsoft 365 or Teams integrations, named monitoring or RMM connectors, MSP billing, migrations from named tools, or a public status page, so the level sits above mid but not near the top. 1 5 7 17 19 21
The MSP Owner
A documented API with OAuth clients and endpoints for tickets, users, entities and status, webhooks, a plugin marketplace, single sign-on with SCIM provisioning, Active Directory and Entra ID synchronisation, and both a managed cloud and a self-hosted open-source download give me two ways to run it, and the entity model with routing to a destination entity is the multi-client separation I operate on. We found no public information on connectors to RMM or remote support tools, time and contract billing for MSPs, a public status page with uptime history, or a stated feature parity between the cloud and self-hosted editions. 2 5 7 17 19
The Change & Configuration Manager
A self-hosted download sits beside cloud and private offers, the OAuth2-secured REST API v2 is documented down to ticket, user, entity and profile endpoints with webhooks and a plugin marketplace, single sign-on runs via CAS, X509, oAuth or SCIM, entity-based permissions with recursivity separate tenants, and per-plan availability, RPO and RTO figures are published. I found no public information on feature parity between the editions, time and contract billing for managed service providers, named RMM or monitoring connectors, or a public status page with uptime history. 5 7 15 19 20
The Municipal IT Lead
This is open-source software we can download and run ourselves, with a self-hosted offer on the pricing page, a documented REST API with OAuth2 grants and endpoints for tickets, users and entities, webhooks, a plugin marketplace, and cloud plans on OVH with stated availability plus custom architectures including multi-site MySQL replication and geographic redundancy. We found no public information on feature parity between self-hosted and cloud editions, billing for managed service providers, a migration path from named tools, or a public status page. 5 6 7 15 19
The Solo IT Admin
There is a documented API with OAuth clients and endpoints for tickets, users and profiles, plus webhooks, a plugin marketplace, SCIM, Entra ID and LDAP synchronisation, a 45-day trial, and a self-hosted download edition next to the cloud, with availability of 97–99% by tier and free data migration included. I found no public information on feature parity between the editions, MSP time-and-contract billing, RMM connectors or a public status page. 2 5 6 7 19 21
The Skeptic
A documented REST API with OAuth clients, scopes and endpoints for tickets, users, entities, profiles and status, webhooks, a plugin marketplace, Entra ID and Active Directory import, SCIM, role-based profiles and a downloadable self-hosted edition next to the cloud are all evidenced. We found no public information stating feature parity between the cloud and self-hosted editions, on Microsoft Teams or Slack connectors, on RMM or monitoring connectors, on MSP billing, or on a public status page — so I stop one step above the middle. 2 5 6 7 12 19
European sovereignty
panel opinion
Show reasoningHide reasoning
How this is scored
Who the contracting entity and the parent company are, where tickets, attachments, user directories and CMDB data are stored and processed, and who the subprocessors are (hosting, email delivery, AI features, support and payment tools). Independently sourced by the sovereignty pipeline; a service desk holds personal data about every employee and often credentials and network details, so the whole chain counts, not only the database. An on-premise or open-source edition the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (email delivery, AI features, support access, payment) run through non-EU providers without a stated safeguard, or the vendor is non-EU with an EU data centre option.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, BSI C5, SOC 2) stated — or an on-premise edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, or a self-hosted open-source edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Service Desk Lead
Teclib' SAS contracts from Paris under French law, cloud hosting runs on OVH in France with Scaleway also named, the terms state that no personal data is transferred outside the EU or EEA, a data processing agreement exists with breach notification and data return or destruction written down, and the open-source edition can be downloaded and self-hosted. We found no public information on security certifications such as ISO 27001, and the Sendgrid email relay and Stripe payment subprocessors are listed without their locations, which holds this just under the top of the range. 7 8 9 10 15
The MSP Owner
The contracting entity is a French company in Paris, cloud hosting runs on named OVHcloud infrastructure in France with Scaleway as a second host, the terms state no transfer of personal data outside the EU or EEA, a data processing agreement is referenced, breach notification is promised, and data is destroyed or returned on termination. Subprocessors are named, though the email relay and the payment provider are listed without a location, and we found no public information on security certifications in the vendor's own name. 7 8 9 10
The Change & Configuration Manager
The contracting entity is TECLIB' S.A.S. in Paris, cloud instances are hosted by OVH in France with backups retained there, the subprocessors are named — OVH and Scaleway for hosting, Sendgrid for the email relay, Stripe for payment — a data processing agreement is published with a commitment not to transfer data outside the EU or EEA, breach notification and destruction or return of data are written down, and a self-hosted download exists. I found no public information on security certifications for the service or on the locations of the email relay and payment subprocessors. 8 9 10 15
The Municipal IT Lead
The contracting entity is TECLIB' SAS in Paris, hosting and daily backups sit on OVH in France, a data processing agreement exists, the terms commit to no transfer outside the EU or EEA, and subprocessors are named — OVH and Scaleway with French locations, plus Sendgrid for email relay and Stripe for payment, for which we found no stated location. We found no public information on security certifications such as ISO 27001 or BSI C5; the documented self-hosted open-source edition would keep our staff and device records on our own municipal servers, which is the chain my data protection officer can sign. 7 8 9 10
The Solo IT Admin
Teclib' is a Paris company under French law, the cloud runs on OVH and Scaleway in France, the subprocessors are named — including SendGrid for mail relay and Stripe for payment — a data processing agreement exists, personal data stays in the EU/EEA, and destroy-or-return on exit is written into the terms; a self-hosted open-source download is documented as well. I found no public information on ISO 27001, SOC 2 or C5 certification for Teclib' itself, and the countries of the SendGrid and Stripe links are not stated. 7 8 9 10 15 21
The Skeptic
The contracting entity is Teclib' SAS in Paris, the cloud runs on OVH in France, the named subprocessors are OVH and Scaleway for hosting, Sendgrid for the email relay and Stripe for payment, and there is a published DPA, a contractual commitment to no transfers outside the EU/EEA, breach notification duties, and destroy-or-return of data with written confirmation on exit. The captured pages name Sendgrid and Stripe without their locations, and the only ISO 27001 mention concerns a partner SIEM project — we found no security certification stated for the service itself — so I stop one step below the top levels. 7 8 9 10
Pricing transparency
Show reasoningHide reasoning
How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per agent, technician or analyst and tier, whether requesters and portal users are free, what counts as an asset or node and how it is priced, which modules (CMDB, change, asset discovery, AI, ESM) cost extra, the on-premise licence or subscription and its maintenance, the free or open-source edition and paid support, minimum term, onboarding and setup.
0 — No public prices at all; every customer is a sales call.
3 — A starting price or a free edition exists, but how cost scales with agents, assets or modules is unclear.
5 — Tiers are public with their price per agent and main inclusions, but at least one commonly needed piece (asset packs, CMDB or discovery, AI features, on-premise licence, onboarding) is unpriced or "on request".
8 — Every tier priced publicly with its scaling rule (agents, assets, clients), add-ons and asset packs priced, the on-premise licence and maintenance or the open-source support plans priced, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of agents, assets and modules, cloud or on premise, with every add-on, setup, training, support and overage fee and the cancellation and data-return terms published.
The Service Desk Lead
Public cloud is priced at '19 € Excl. tax / month / user' from one user and private cloud at '21 € Excl. tax / month / user' with a 25-user minimum, with unlimited end users and assets, all modules in a single price, a 45-day free trial, prices in EUR excluding VAT, annual billing and one month's termination notice — my technician count times the rate is the whole cloud bill. Dedicated architectures are quote-based, and we found no public information on prices for the self-hosted subscription, so an on-premises annual cost is not computable from public pages alone. 2 6 7 8 20
The MSP Owner
Public cloud is "19 € Excl. tax / month / user" starting with one user, private cloud is "21 € Excl. tax / month / user" with a twenty-five-user minimum, assets and end users are unlimited, modules are not sold separately, there is a 45-day trial, one month's notice on termination, and storage overages are invoiced at published rates — a per-technician model with free requesters is exactly how I price my own service. The dedicated architectures are based on a quote, and the captured pages show a subscriptions page for self-hosting without its figures and describe no onboarding or setup fees. 6 7 8 15
The Change & Configuration Manager
Cloud tiers are public at "19 € Excl. tax / month / user Starting with 1 user" and "21 € Excl. tax / month / user" for 25 or more users, with unlimited assets and end users, a single price covering all modules, VAT treatment and one-month notice stated, plus a 45-day free trial. Dedicated architectures are priced on a quote, and I found no public information on the self-hosted subscription amounts or on onboarding and setup fees. 6 7 8
The Municipal IT Lead
Two cloud prices are public — "19 € Excl. tax / month / user" from one user and "21 € Excl. tax / month / user" with a 25-user minimum for private cloud — with modules not sold separately and unlimited assets and end users, so the running cost per technician is visible. We found no public price for the self-hosted support subscription, dedicated architectures are on quote, storage overage refers to rates on another page, and the terms allow prices to be amended at any time without notice — that last point is a tender risk. 2 6 7 8 15
The Solo IT Admin
Finally a price I can read off the page: 19 € excluding tax per month per user from one user on the public cloud, 21 € excluding tax per month per user from 25 users on private, with unlimited assets and end users, every module in a single price, disk space per tier, annual billing, a one-month termination notice and a 45-day free trial. The self-hosted subscription price and the dedicated-architecture option are on quote or behind a separate subscriptions link, and the terms say prices may change at any time without notice. 6 7 8 15 20
The Skeptic
Cloud tiers are public — "19 € Excl. tax / month / user" starting with 1 user and "21 € Excl. tax / month / user" for 25 or more — with unlimited assets and end users, disk tiers, VAT treatment, annual billing, a one-month termination notice and a 45-day free trial, and the vendor states modules are not sold separately. The self-hosted subscription exists but its price is not captured, custom architectures are "Based on a quote", and we found no public information on onboarding or setup fees, which keeps full computability out of reach. 1 6 7 8 15
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined ⚠ unverified | — | uncited Report an error |
| Hosting options | Not determined ⚠ unverified | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined | — | uncited Report an error |
| Transfer impact assessment | Not determined ⚠ unverified | — | uncited Report an error |
Questions about GLPI
Is GLPI European?
Yes. whats-best.ai classifies GLPI as EU-Made.
Where does GLPI store data?
The default storage location for customer data is not stated on the vendor’s pages as of 1 Nov 2026. The vendor’s pages mention France as hosting location, per the vendor’s page captured 1 Nov 2026.
Does GLPI have a free plan?
Not stated on the vendor’s pages as of 1 Nov 2026.
What are the best alternatives to GLPI?
As of 2 Nov 2026, the panel rates ManageEngine ServiceDesk Plus (3.5/5), Xurrent ITSM (3/5) and SysAid (3/5) highest among the other 14 IT Service Management products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is OTOBO (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: GLPI alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 1 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Transfer impact assessment, Hosting location, Hosting options. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 25 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 4 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 hosting fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 pricing fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 subprocessors fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 3 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (21)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage www.glpi-project.org Checked 1 Nov 2026 Details →
- 2 Features page www.glpi-project.org Checked 1 Nov 2026 Details →
- 3 Features page (helpdesk) www.glpi-project.org Checked 1 Nov 2026 Details →
- 4 Features page (CMDB) www.glpi-project.org Checked 1 Nov 2026 Details →
- 5 Integrations page www.glpi-project.org Checked 1 Nov 2026 Details →
- 6 Features page (GLPI Network Cloud) www.glpi-project.org Checked 1 Nov 2026 Details →
- 7 Pricing page www.glpi-project.org Checked 1 Nov 2026 Details →
- 8 Terms of service www.glpi-project.org Checked 1 Nov 2026 Details →
- 9 Privacy policy www.glpi-project.org Checked 1 Nov 2026 Details →
- 10 Security / trust page www.glpi-project.org Checked 1 Nov 2026 Details →
- 11 Service desk, incidents & requests — found from sitemap www.glpi-project.org Checked 1 Nov 2026 Details →
- 12 Service desk, incidents & requests — found from sitemap help.glpi-project.org Checked 1 Nov 2026 Details →
- 13 Change, problem & release management — found from sitemap help.glpi-project.org Checked 1 Nov 2026 Details →
- 14 Change, problem & release management — found from sitemap help.glpi-project.org Checked 1 Nov 2026 Details →
- 15 Assets, CMDB & discovery — found from sitemap www.glpi-project.org Checked 1 Nov 2026 Details →
- 16 Assets, CMDB & discovery — found from sitemap help.glpi-project.org Checked 1 Nov 2026 Details →
- 17 Self-service portal & service catalog — found from sitemap help.glpi-project.org Checked 1 Nov 2026 Details →
- 18 Self-service portal & service catalog — found from sitemap help.glpi-project.org Checked 1 Nov 2026 Details →
- 19 Deployment, integrations & multi-client operation — found from sitemap help.glpi-project.org Checked 1 Nov 2026 Details →
- 20 Deployment, integrations & multi-client operation — found from sitemap help.glpi-project.org Checked 1 Nov 2026 Details →
- 21 Self-hosting / on-premises installation docs — found from the homepage www.glpi-project.org Checked 1 Nov 2026 Details →