Source

Features page (helpdesk) — GLPI

Checked for GLPI on 1 Nov 2026

Technical details

type: page
http status: 200
content hash: sha256:77fb8b7736ff6ce6298c9f4f71e1e355b611579791bbcf5670dc777e261fe18c
permission: robots_ok
screenshot: Screenshot on file (internal exhibit, not published)

Cited by

Service catalog Report an error

“Simplify ticket creation and enhance user experience with our service catalog and form builder. Create custom forms and make it easy for users to access the services they need.”
Multichannel Report an error

“Handle requests via web interface or email; GLPI centralizes all exchanges.”
Wait reasons Report an error

“Create wait reasons and effortlessly relaunch your pending tickets.”
Automated rules Report an error

“Optimize ticket processing with automated business rule assignments.”
Recurring tickets Report an error

“Create recurring tickets at the frequency of your choice.”
Auto categorization Report an error

“Automatically categorize your tickets and stay focused on handling your requests.”
Task scheduling Report an error

“Manage your technicians' schedule using the calendar and plan tasks directly from tickets.”
SLA ola Report an error

“SLAs and OLAs guarantee your customers optimal processing quality for their requests and incidents in compliance with the contract.”
Reports Report an error

“Edit reports by technician, by category, by requests and many more.”
Itil alignment Report an error

“Align Your IT Services with ITIL Best Practices”