Terms of service — GLPI

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• Vendor entity Report an error

  “TECLIB' (RCS 513 893 503, intra-Community VAT No. FR 605 138 935 03, registered office: 231 rue Saint-Honoré - 75001 PARIS - FRANCE)”

• Gtc effective date Report an error

  “EFFECTIVE FROM 1 JULY 2026”

• Currency tax Report an error

  “Unless otherwise agreed between the Parties, they are quoted in EUROS and EXCLUDE TAX.”

• Payment timing Report an error

  “Payment for the Services is due in advance, at the start of the month in which the Service is used.”

• Fixed price under 10k Report an error

  “Fifty per cent (50%) upon placing the order for amounts under ten thousand euros (€10,000), then fifty per cent (50%) upon delivery of the project;”

• Fixed price over 10k Report an error

  “Forty per cent (40%) upon placing the order; Thirty per cent (30%) upon acceptance; Thirty per cent (30%) upon going live.”

• Subscription invoicing Report an error

  “Annually, in full (100 per cent) upon receipt of the order, payable in arrears.”

• Payment terms Report an error

  “Payment terms may not exceed fifteen (15) days from the end of the month or thirty (30) days from the date the invoice is issued.”

• Late payment compensation Report an error

  “A fixed compensation of forty (40) EUROS shall also be payable to TECLIB' pursuant to Article L. 441-10 of the French Commercial Code.”

• Nonpayment deinstallation Report an error

  “If, sixty (60) days after the invoice due date, the invoice remains unpaid, TECLIB' shall proceed with the complete deinstallation of the instance, as well as the archiving of the Customer's data for twenty-eight (28) days prior to its permanent deletion;”

• Fault classification Report an error

  “Faults are classified as critical, major or minor;”

• SLA definition Report an error

  “Service Level Agreement ('SLA'): the package chosen by the Client as part of a corrective support or assistance support contract, which determines the response time and the level of commitment on the part of TECLIB';”

• Warranty duration Report an error

  “Unless otherwise stated, the warranty referred to above is valid for one (1) month from the date of receipt of the Products and/or Services.”

• Liability cap Report an error

  “TECLIB's liability is, in any event, limited to the amount (excluding VAT) paid by the Customer.”

• Open source licence Report an error

  “Unless otherwise specified in the Specific Terms and Conditions, applications developed by TECLIB' and delivered to the Client are distributed under an 'open-source' licence, the type of which is determined at the time of delivery; if no type is specified, the 'MIT' open-source licence applies to the distributed code.”

• GDPR roles Report an error

  “TECLIB' is designated as the Data Processor and the Client as the Data Controller, unless otherwise stipulated herein or in any specific terms and conditions and/or specific agreement.”

• Data transfer Report an error

  “TECLIB shall not sell, rent, transfer or grant access to the data to third parties without the Customer's prior consent, nor shall it transfer the data outside the territory of the European Union, the European Economic Area (EEA) and/or a third country that does not offer a level of protection equivalent to that existing within the European Union and/or the EEA, unless compelled to do so for a legitimate reason.”

• Subject rights Report an error

  “Data subjects have the right of access, rectification, erasure and data portability, as well as the right to object to processing on legitimate grounds.”

• Destruction or return Report an error

  “TECLIB' undertakes, at the Client's discretion, to destroy or return the Data and to provide written confirmation that it will retain no copies thereof.”

• Privacy policy URL Report an error

  “TECLIB's privacy policy is available on the website: https://glpi-network.cloud/fr/politique-de-confidentialite/”

• Confidentiality duration Report an error

  “shall remain in force for up to five (5) years from the expiry of the contractual relationship for any reason whatsoever.”

• Governing law Report an error

  “These General Terms and Conditions of Sale and Services are governed exclusively by French law. They are drafted in French.”

• Dispute venue Report an error

  “shall be submitted to the Paris Commercial Court.”

• Cloud pricing model Report an error

  “GLPI Network Cloud offers its Customers the option of paying only for the number of technician users created within their instance(s).”

• Cloud storage Report an error

  “In addition to making the software available, it also provides disk space so that each Customer can store and access their data. The size of this disk space is explicitly defined on the 'Pricing' page of the relevant GLPI Network Cloud websites.”

• Storage excess billing Report an error

  “Should the storage capacity be exceeded, the Customer will be invoiced in accordance with the current General Terms and Conditions and the rates published on the relevant GLPI Network Cloud websites (https://www.glpi-project.org/fr/) on the day the excess is reported.”

• Access mode Report an error

  “The GLPI Network Cloud Service provides GLPI Network instances accessible via the internet and a web browser.”

• Cancellation retention Report an error

  “The data will, however, remain on the GLPI Network Cloud servers for a period of twenty-eight (28) days to allow for any withdrawal of the termination or termination in error on the part of the Customer.”

• Cloud currency Report an error

  “Prices are quoted in EUROS (EUR); exclusive of tax (excl. VAT) and, where applicable, subject to the addition of any taxes applicable on the date of invoicing.”

• Cloud price changes Report an error

  “Prices are set out on the website referred to in the article 'GLPI Network Cloud Services' of these GLPI Specific Terms and Conditions, and may be amended at TECLIB's discretion at any time and without notice.”

• Nonpayment cloud suspension Report an error

  “Suspend the Customer Account within fifteen (15) calendar days of the due date of any outstanding payments;”

• Nonpayment cloud deinstallation Report an error

  “If, ninety (90) days after the due date of the outstanding invoice, the invoice has still not been settled, TECLIB' shall proceed with the complete deinstallation of the instance, as well as the archiving of the Customer's data for twenty-eight (28) days prior to its permanent deletion.”

• Payment methods Report an error

  “By credit card upon receipt of the independent GLPI Network Cloud Customer Portal; By direct debit from a credit card”

• Invoice dispute window Report an error

  “within fifteen (15) calendar days of the invoice (or final invoice) being issued”

• Service availability Report an error

  “TECLIB' shall endeavour, on the basis of its best-efforts commitment, to provide access 24 hours a day, 7 days a week throughout the year, except in cases of force majeure, in the event of a failure on the part of the hosting provider, or where maintenance is necessary”

• Update interruptions Report an error

  “The service may be interrupted for updates, which shall not exceed two (2) per month.”

• Warranty disclaimer Report an error

  “TECLIB' does not guarantee that the Service will be free from faults or errors, or that any fault or error will be corrected, that the Service will operate without interruption or failure”

• Free trial no support Report an error

  “Customers with a Public plan during the free trial period are not entitled to any support services.”

• Complaint window Report an error

  “Any complaint and/or dispute raised by the Customer in relation to paid plans (Public or Private) must be submitted no later than forty-eight (48) hours after the incident in question; failing this, the right to make a complaint and/or raise a dispute shall lapse.”

• Termination notice Report an error

  “Regardless of the method chosen, the Customer must give one (1) month's notice prior to the end date and/or renewal date;”

• Contract renewal Report an error

  “The Contract comes into effect on the day the Customer registers on the GLPI Network Cloud websites. The Contract shall be automatically renewed upon payment of the previous invoice.”

• Invoice in portal Report an error

  “Invoices (and pro forma invoices/purchase orders) are available in the customer portal.”

• Data breach notification Report an error

  “TECLIB' shall notify the Client of any data breach as soon as it becomes aware of it and shall cooperate with the Client in fulfilling its obligation to notify the administrative or judicial authorities”

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