Source
Service desk, incidents & requests — found from sitemap — GLPI
Checked for GLPI on 1 Nov 2026
- Page
- https://www.glpi-project.org/en/it-service-desk-and-ticketing-features-of-glpi/
- Checked
- 1 Nov 2026, 10:19 UTC
- How we may use it
- Public page, crawling permitted
Technical details
- type
- page
- http status
- 200
- content hash
- sha256:403756ee31dfda2537886256ed2361a000c6776794f8e99ed1b478212af35bc6
- permission
- robots_ok
- screenshot
- Screenshot on file (internal exhibit, not published)
Cited by
Facts read from this source
-
Service desk description Report an error
“Improve the approach and response from IT technicians to users in need with GLPI ITSM software! Manage requests, incidents, issues and changes easy and efficient with service management (service desk) feature.”
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Ticket form attachments Report an error
“users are creating “tickets”, usually it is a special form where they can describe the problem, attach images, documents, videos, etc.”
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Agent assignment Report an error
“Once the form is completed, support agent is assigned to start working on resolving the described problem.”
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Itil standards Report an error
“The service assistance module of GLPI ITSM software meets these specific standards and is a perfect solution for companies of any size.”
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Automation features Report an error
“Start automation of your business with GLPI ITSM software, which combines categorisation, escalation, service level agreement, impact, urgency, priority calculation, status standardization, validation request at several levels, and the implementation of automatic workflows based on business policies.”
8 facts read from this page are not shown because they could not be confirmed on the page as captured.
Scores citing this record
- The Change & Configuration Manager Service desk, incidents & requests
- The Change & Configuration Manager Change, problem & release management
- The MSP Owner Service desk, incidents & requests
- The MSP Owner Change, problem & release management
- The Municipal IT Lead Service desk, incidents & requests
- The Service Desk Lead Service desk, incidents & requests
- The Service Desk Lead Change, problem & release management
- The Service Desk Lead Self-service portal & service catalog
- The Skeptic Service desk, incidents & requests
- The Skeptic Self-service portal & service catalog
- The Solo IT Admin Service desk, incidents & requests
- The Solo IT Admin Change, problem & release management
- The Solo IT Admin Self-service portal & service catalog