Self-service portal & service catalog — found from sitemap — GLPI

Cited by

Facts read from this source

• Service catalog Report an error

  “The Service Catalog in GLPI 11.0 represents a major redesign of the self-service interface, providing end users with a modern and intuitive experience to access IT services. This new version introduces an advanced categorization system, visual illustrations, and intelligent search capabilities.”

• Search fuzzy Report an error

  “Fuzzy search: Typo tolerance Real-time search: Instant filtering Search fields: Service name and description”

• Category hierarchy Report an error

  “Organize services: Hierarchical category system;”

• Categories management Report an error

  “Navigate to Administration > Forms > Service catalog categories”

• Category fields Report an error

  “Name Name displayed in the catalog ✅ Yes Description Rich description (HTML) ❌ No Illustration Representative image ❌ No Category Parent hierarchy (optional) ❌ No”

• Illustration formats Report an error

  “Illustration: Supported formats: PNG, JPG; Recommended size: 400x300px; Default illustration if not specified;”

• Forms metadata Report an error

  “Catalog Information: Field Description Usage Description Rich HTML description Displayed in service card Illustration Service image Card visual (400x300px) Category Associated category Hierarchical organization Pin to top Priority service Displayed first, non-filterable”

• Access control Report an error

  “Form Access Control: Uses GLPI access control system Checks logged-in user rights Automatically filters inaccessible forms Supports entities and recursivity”

• Catalog access URL Report an error

  “Navigate directly to /ServiceCatalog or access via the + Create a ticket button”

• Sort options Report an error

  “Alphabetical A → Z by name 🔤↓ Reverse alphabetical Z → A by name ⭐ Popularity Most used first”

• Kb integration Report an error

  “Knowledge base articles integrated in catalog User access rights filtering Unified search (forms + articles)”

• Pinned services Report an error

  “Priority services always visible; Not affected by search filters; Positioned first in display;”

• Entity config options Report an error

  “Search bar: Options: Enabled/Disabled; For child entities: additional "Inherited from parent entity" option; Service catalog: Options: Enabled/Disabled For child entities: additional "Inherited from parent entity" option Expand categories in the service catalog: Options: Enabled/Disabled For child entities: additional "Inherited from parent entity" option”

• Required roles Report an error

  “Administrator Entities: Service catalog configuration per entity; Forms: Form creation and management; Categories: Category hierarchy management; Service Manager Forms: Service catalog metadata modification; Categories: Creation within entity scope; End User Assistance: Read-only service catalog access; Forms: Form submission according to access rights.”

• Trial Report an error

  “45-day free trial”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Change & Configuration Manager Self-service portal & service catalog
• The MSP Owner Self-service portal & service catalog
• The MSP Owner Deployment, integrations & multi-client operation
• The Municipal IT Lead Self-service portal & service catalog
• The Service Desk Lead Self-service portal & service catalog
• The Service Desk Lead Deployment, integrations & multi-client operation
• The Skeptic Self-service portal & service catalog
• The Solo IT Admin Self-service portal & service catalog