IT Service Management
InvGate Service Management
Rest of world Report an error0–5 in half steps. 5 means the rubric's top anchor is met on the evidence.
by InvGate · invgate.com
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InvGate Service Management at a glance
- Vendor
- InvGate
- Headquarters
- Not stated on the vendor’s pages as of 1 Nov 2026
- Data hosting
- Not stated on the vendor’s pages as of 1 Nov 2026
- Free plan
- Not stated on the vendor’s pages as of 1 Nov 2026
- Panel verdict
- The AI panel rates InvGate Service Management 3/5, the mean of 6 judges. InvGate Service Management is a no-code ITSM platform sold as cloud or on-premise, and the bench scores it strongest on assets and CMDB, at 7 to 8, with InvGate Asset Management included in every plan, a visual CMDB, agent-based and agentless discovery, and Intune, SCCM and FileWave connectors. how scores are made
- As of
- Vendor pages captured 1 Nov 2026; evaluated by the panel 2 Nov 2026. all sources
InvGate Service Management alternatives, European ones first →
Read this page as one judge. Each weighs the same scores by what they care about.
The panel's verdict
InvGate Service Management is a no-code ITSM platform sold as cloud or on-premise, and the bench scores it strongest on assets and CMDB, at 7 to 8, with InvGate Asset Management included in every plan, a visual CMDB, agent-based and agentless discovery, and Intune, SCCM and FileWave connectors. Service desk scores cluster at 7: email, the portal, Microsoft Teams, WhatsApp and Slack feed one queue, with SLAs and no-code workflows. Self-service portal and deployment and integration sit at 6; pricing transparency scores 5 to 6 — Pro is published at $500 /agent /year for 5-100 agents from a $2,500/year minimum, Enterprise is custom from $12,000/year, and the Starter tier, on-premise licence and add-on costs carry no public figures. Sovereignty is the weak point at 2 to 3: the terms place the vendor in Argentina under Argentine law, the privacy policy states data may be transferred outside the European Economic Area, and the judges found no public information on hosting locations, subprocessors or a data processing agreement. No criterion spans more than one point, so the judges did not meaningfully split.
Speaks for it
- InvGate Asset Management is included in every plan, with a visual CMDB, agent-based and agentless discovery across servers, containers, databases and cloud services, and Intune, SCCM and FileWave connectors
- Requests arrive by email, self-service portal, Microsoft Teams, WhatsApp, Slack or API into one unified queue, with SLAs conditioned on help desk, category, priority, location and client type
- Change management carries PeopleCert and PinkVERIFY certification for ITIL Change Enablement, with CAB assessment, release management, AI risk scoring before approval and audit trails
- SSO with Microsoft, Google and LDAP/SAML and a 99.9% availability SLA are included on all plans, with on-premise hosting on the Enterprise plan
- The 30-day free trial needs no credit card, and end-users and approvers are unlimited
Held against it
- Sovereignty scores sit at 2 to 3, the lowest of any criterion, on terms placing the vendor in Argentina under Argentine law and courts
- The privacy policy states data may be transferred to locations outside the European Economic Area for processing and storing, and the judges found no public information on standard-cloud hosting locations, subprocessors or a data processing agreement
- We found no public information on time tracking per ticket, an agent mobile app, or major-incident communication to affected users
- The captured pages give no price for the Starter tier, the on-premise licence, or the dedicated-server and hot-standby add-ons beyond "available at additional cost"
- We found no public information on webhooks, SCIM provisioning, feature parity between cloud and on-premise editions, or multi-tenant client separation with billing for service providers
Best for
- You want service desk and asset truth in one purchase — the highest scores land on assets and CMDB, with InvGate Asset Management bundled into every plan
- You run an ITIL-aligned change practice — PeopleCert and PinkVERIFY certification for ITIL Change Enablement is published with its scope
- You are budgeting a cloud deployment yourself — Pro is published at $500 /agent /year for 5-100 agents starting at $2,500/year, with a 30-day free trial and no credit card needed
- You extend service delivery beyond IT — catalogs are configurable per department for IT, HR and Facilities with role-based visibility
Avoid if
- Your procurement requires contracting under EU law — the captured terms place the website under the laws of Argentina, with disputes adjudicated in Argentine courts
- You need country-specific data residency or on-premise hosting at a published price — both appear only on the Enterprise plan, custom starting at $12,000/year by quote
- You have fewer than five agents — the published Pro plan covers 5-100 agents from a $2,500/year minimum
- You must budget add-ons before committing — dedicated servers and hot standby are listed only as available at additional cost
The scores
| Criterion | Panel median |
|---|---|
| Service desk, incidents & requests | 3.5 of 5 |
| Change, problem & release management | 3.5 of 5 |
| Assets, CMDB & discovery | 4 of 5 |
| Self-service portal & service catalog | 3 of 5 |
| Deployment, integrations & multi-client operation | 3 of 5 |
| European sovereignty | 1 of 5 |
| Pricing transparency | 2.5 of 5 |
Service desk, incidents & requests
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How this is scored
How tickets come in and get resolved: intake by email, portal, chat, phone and Microsoft Teams or Slack, incidents and service requests told apart, categories, priorities and an impact-urgency matrix, assignment rules and queues, SLAs with escalation and business hours, major incidents, templates and canned responses, a knowledge base for agents, automations and workflows, time tracking on tickets, and reports and dashboards on volume, resolution time and SLA compliance.
0 — Not a ticketing or service desk product; requests cannot be recorded and worked in it.
3 — Tickets from email and a web form with status, priority and assignment; SLAs, automation and reporting are basic or not described.
5 — Multi-channel intake (email, portal, chat or Teams), incidents and service requests told apart, assignment rules and queues, SLAs with escalation and business hours, an agent knowledge base, rule-based automations, and standard reports on volume, resolution time and SLA compliance.
8 — A visual workflow builder for any ticket type, major incident handling with communication to affected users, SLAs per service, customer and contract, skills- or load-based routing, time tracking on tickets, AI suggestions or classification with what they do stated, custom dashboards and scheduled reports, and a mobile app for agents.
10 — A service desk an organisation of thousands runs on: every workflow, form and SLA configurable without code and versioned, omnichannel intake with one history per requester, AI features documented with their data use and limits, operational level agreements and underpinning contracts tracked, and every report reproducible from an exportable ticket history.
The Service Desk Lead
Requests arrive by email, self-service portal, chat in Microsoft Teams, WhatsApp and Slack, or API into one unified queue, with incidents, service requests and tasks kept distinct and assignment by round robin, workload or manual pickup. SLAs are condition-based per help desk, category, priority, location and client type, with deadline alerts, configurable escalations across help desk levels and an AI feature that flags requests likely to miss their targets — alongside a no-code workflow builder, AI categorization and suggested responses with what they do stated, 150+ built-in metrics, custom role dashboards and schedulable, shareable reports. We found no public information on time tracking per ticket or an agent mobile app, and major incidents appear only as a listed benefit on the change page. 12 11 1 3
The MSP Owner
Requests come in by email, portal, chat in Teams, WhatsApp and Slack, or API into one queue, with round robin and workload-based assignment, configurable escalations, and SLA conditions per help desk, service and client type. The no-code visual workflow builder, AI categorization and routing, suggested responses, SLA-risk detection, and 150-plus metrics on shareable, schedulable dashboards read like a desk my technicians could actually run. We found no public information on time tracking on tickets, an agent mobile app, or major-incident communication to affected users, which is why I stop just below the top of the scale. 12 11 1
The Change & Configuration Manager
Requests arrive by email, self-service portal, Teams, WhatsApp and Slack into one queue, with incidents and service requests told apart, round-robin and workload assignment, SLAs driven by help desk, category, priority, location and client type with configurable escalations and an AI feature that flags requests likely to miss their target, plus a shared knowledge base, no-code workflow automation and role-based dashboards on more than 150 built-in metrics. I found no public information on time tracking per ticket, an agent mobile app or business hours in the SLA rules. 11 12 1
The Municipal IT Lead
Requests arrive by email, self-service portal and chat through Microsoft Teams, WhatsApp and Slack into one queue, with incidents and service requests kept apart; assignment runs round robin, by workload, free pickup or manual, SLAs are configurable per help desk, category, priority, location and client type with escalations, and the AI that categorises, routes, drafts replies and flags SLA risk states what it does. Custom dashboards, 150-plus built-in metrics and schedulable, shareable reports cover volume, backlog and SLA compliance; we found no public information on time tracking on tickets or a mobile app for agents. 11 12 1 6
The Solo IT Admin
Email, the portal, Teams, WhatsApp and Slack all feed one queue, with AI categorisation and routing, round-robin or workload assignment, SLAs with deadline-risk alerts and escalations, a no-code workflow builder, custom dashboards and schedulable reports on 150+ built-in metrics — that's nearly everything I need running my department alone. I found no public information on time tracking on tickets or a mobile app for agents, which keeps it one step below the top band. 12 11 1 6
The Skeptic
Email, portal, Teams, WhatsApp and Slack intake into one queue, incidents and service requests separated, round-robin and workload assignment, SLAs conditioned on help desk, service, priority, location and client type with configurable escalations, an agent knowledge base, no-code workflows, and schedulable reports on volume, SLA compliance and workload. AI categorization, routing and suggested responses are each described with what they do. We found no public information on time tracking on tickets, an agent mobile app, or major-incident communication to affected users. 11 12 1 6
Change, problem & release management
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How this is scored
The ITIL processes behind the ticket: problem records linked to incidents with root cause and known errors, change requests with standard, normal and emergency types, risk and impact assessment, approvals and a change advisory board, a change calendar with blackout periods, release and deployment records, links between changes, problems, incidents and configuration items, process certifications (PinkVERIFY, PeopleCert/AXELOS) named with their scope, and audit trails that a regulated buyer can show an auditor.
0 — No change or problem management of any kind; only tickets.
3 — A change or problem ticket type with a status and an approval step; change types, risk, calendar and links to incidents are basic or not described.
5 — Problem records linked to incidents with root cause and known errors, change requests with standard, normal and emergency types, multi-step approvals, a change calendar, changes linked to incidents and configuration items, and an audit trail of who approved what.
8 — Risk and impact assessment that reads affected services from the CMDB, a CAB workflow with agenda and decisions recorded, blackout periods and collision detection on the change calendar, release management with deployment tasks, change templates for standard changes, and an ITIL process certification named with the processes it covers.
10 — Change and problem management a regulated organisation can be audited on: every process configurable and versioned, change success and failure rates reported, a full trail from incident through problem and change to release exportable, the mapping to ISO/IEC 20000, ITIL 4 or DORA requirements documented, and certifications published with their scope and date.
The Service Desk Lead
Change, incident and problem management are sold as one solution, with assessment including the change advisory board where needed, a release management process, AI risk scores from impact scope, service dependencies and historical patterns before approval, change request templates, audit trails, and PeopleCert and PinkVERIFY certifications named for ITIL Change Enablement. We found no public information on standard, normal and emergency change types, blackout periods or collision detection on a change calendar, problem records with root cause and known errors, or release deployment tasks, which keeps this short of the higher level. 3 13 1 15
The MSP Owner
Change management is genuinely documented: assessment including the change advisory board where needed, authorization, the release management process, an AI risk score weighing impact scope and service dependencies, audit trails, a pre-built change request workflow template, and PeopleCert and PinkVERIFY certification for ITIL Change Enablement. Incidents, changes and service requests update CI status automatically, so change and asset data stay linked. We found no public information on standard, normal and emergency change types, a change calendar with blackout periods, or problem records with root cause and known errors, so I cannot take it higher. 3 13 15
The Change & Configuration Manager
The change practice carries named certification — PeopleCert and PinkVERIFY for ITIL change enablement — with CAB involvement in assessment, a release management process, a pre-built change request template, AI risk scoring that analyses impact scope and service dependencies before approval, a reporting suite on change progress, audit trails named for change control, and incidents, changes and service requests updating CI status automatically. I found no public information on blackout windows or collision detection on a change calendar, on standard, normal and emergency change types, or on root cause and known-error records inside problem management. 3 13 1 15
The Municipal IT Lead
Change, incident and problem management are documented as unified, with assessment through a change advisory board where needed, the release management process, and audit trails for change control; a pre-built change request template and no-code workflows with internal approval paths and change types are published. PinkVERIFY and PeopleCert certification is named with its scope, ITIL Change Enablement, and AI-assisted risk scoring analyses impact scope and service dependencies before approval; we found no public information on blackout periods or change-calendar collision detection. 3 13 15 6
The Solo IT Admin
Change, incident and problem management are unified in one product, the change advisory board and the release process are named, AI risk scores read impact scope and service dependencies before approval, templates and audit trails exist, and PeopleCert and PinkVERIFY certification for ITIL Change Enablement is published with its scope. I found no public information on blackout periods, collision detection or standard, normal and emergency change types, so it sits between the middle and upper band. 3 13 6
The Skeptic
CAB involvement, a release management process, change request templates, audit trails, and AI risk scoring that analyzes impact scope and service dependencies before approval are documented, and PeopleCert and PinkVERIFY certification is named for ITIL Change Enablement. Standard, normal and emergency change types, blackout periods, calendar collision detection, and problem records with root cause and known errors are not described on the captured pages. 3 13 1 6
Assets, CMDB & discovery
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How this is scored
What the product knows about the things tickets are about: an asset inventory of hardware, software and licences, a CMDB with configuration item types, attributes and relationships, a service map or dependency view, agent-based or agentless discovery, imports and synchronisation from Active Directory, Entra ID, Intune, SCCM, JAMF or a discovery tool, software licence compliance, contracts, warranties and the asset life cycle, and assets linked to users, tickets and changes.
0 — No asset or configuration data at all; tickets cannot be linked to devices or services.
3 — A list of assets with basic fields that can be linked to a ticket; relationships, discovery and licences are basic or not described.
5 — An asset inventory of hardware and software, a CMDB with configurable CI types and relationships, network discovery or an inventory agent, an import or sync from Active Directory or Entra ID, contracts and warranties per asset, and assets linked to users, tickets and changes.
8 — A visual service and dependency map used for impact analysis, discovery documented for named platforms (Windows, macOS, Linux, network devices, cloud accounts), connectors to named sources (Intune, SCCM, JAMF, VMware, AWS, Azure), software licence compliance and metering, the full asset life cycle from purchase to disposal, and data quality rules for the CMDB.
10 — A CMDB an organisation can trust for audits and outages: a documented data model with reconciliation of several sources, CI history and change tracking, service models from business service to infrastructure, licence optimisation for named vendors, and every CI and relationship exportable and reachable by API.
The Service Desk Lead
A visual CMDB with architecture diagrams and business-application maps supports impact analysis, covering CI types from servers and databases to cloud services and buildings, with hosted-on and depends-on relationships suggested for team validation and diagrams exportable as PNG or SVG. Discovery is documented as agent-based or agentless across hardware, devices, servers, containers, databases and cloud services, with named connectors to Microsoft Intune, SCCM and FileWave, lifecycle tracking with depreciation and decommissioning that removes the CI from the CMDB, CI change history for audits, and a metering module; licence compliance beyond that module name is not detailed on the captured pages. 15 16 4 5 6 19 11
The MSP Owner
This is the level of asset truth I want before touching a client outage: a visual CMDB with auto-mapping, suggested relationships an engineer validates, business-application diagrams exportable as PNG or SVG, CI change tracking for audits, and lifecycle with depreciation and ownership. Discovery is documented as an agent, integrations, network scanning or bulk import covering hardware, devices, servers, containers, databases and cloud services, with SCCM, FileWave and Intune connectors and a metering module. We found no public information on connectors to JAMF, VMware, AWS or Azure, or per-vendor licence optimisation. 15 4 5 6 19
The Change & Configuration Manager
A visual CMDB with architecture diagrams, CI types from servers and databases to cloud services, suggested relationships that teams validate, agent and agentless discovery covering hardware, devices, servers, containers, databases and cloud services, feeds from SCCM, FileWave and Intune, a metering module, lifecycle tracking with depreciation and ownership, and CI change history framed for audits. I found no public information on reconciling several sources into one documented data model or on exportability of every CI and relationship through the API. 4 5 15 6
The Municipal IT Lead
InvGate Asset Management is included in every plan and delivers a visual CMDB with architecture diagrams, suggested relationships that teams validate, CI change history fit for audits, lifecycle tracking with depreciation and ownership, and agent-based or agentless discovery plus network scanning and bulk import across hardware, servers, containers, databases and cloud services. Tickets and workflows link to devices and update CI status automatically, and connectors for Intune, SCCM and FileWave are named; a Metering module is listed by name, though we found no public information on licence compliance detail or a documented data model reconciling several sources. 15 4 5 6 11
The Solo IT Admin
Asset Management is included in every plan, a discovery engine captures hardware, devices, servers, containers, databases and cloud services via agent, integrations, network scanning or bulk import, SCCM, Intune and FileWave sync in, and the visual CMDB auto-maps suggested relationships with lifecycle tracking, depreciation, change tracking on CIs, metering and PNG/SVG diagram export. For me that's the level where laptops and licences find themselves instead of living in a spreadsheet. 5 15 4 6 11
The Skeptic
A visual CMDB with exportable architecture diagrams, suggested relationships that teams validate, agent-based and agentless discovery across servers, containers, databases and cloud services, CI change history, lifecycle tracking with depreciation, Intune, SCCM and FileWave connectors, and configuration items linked to tickets with automatic status updates. Software licence compliance appears only as a listed Metering module, and we found no public information on connectors to JAMF, VMware, AWS or Azure or on reconciliation across several sources. 15 4 5 6 19
Self-service portal & service catalog
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How this is scored
What employees or clients see: a self-service portal with the service catalog, request forms with fields and approvals per service, ticket status and history for the requester, a searchable knowledge base for end users, announcements and outage notices, a virtual agent or chatbot, password reset or other automated fulfilment, branding and languages, single sign-on for the portal, access from Teams or a mobile app, and satisfaction surveys.
0 — No portal or end-user access of any kind; requests can only be emailed or phoned in.
3 — A web portal where users open tickets and see their status; a catalog, knowledge base and approvals are basic or not described.
5 — A branded portal with a service catalog, request forms with approval steps, an end-user knowledge base with search, ticket status and history, announcements, single sign-on, several languages, and satisfaction surveys after resolution.
8 — A service catalog with conditional forms, costs and delivery times per item, automated fulfilment for named requests (password reset, software install, onboarding), a virtual agent in the portal and in Teams or Slack, deflection measured, portals per client or department, and accessibility (WCAG) stated.
10 — A portal that runs as the front door of the organisation: catalog, forms and fulfilment built without code and reused across IT, HR and facilities, the virtual agent documented with its sources and data use, deflection and satisfaction reported per service, and accessibility conformance published with its level.
The Service Desk Lead
The built-in portal lets users report incidents, submit service requests and read curated knowledge articles, over a tree-structured catalog configurable per department (IT, HR, Facilities) with role-based visibility, routing and approvals out of the box, branding with own name, logo and custom domain, and SSO with Microsoft, Google and LDAP/SAML on all plans. A Virtual Service Agent answers, creates, tracks and approves requests in the portal, Teams, WhatsApp and Slack, with AI knowledge suggestions for end users and adoption reports comparing AI-assisted tickets against standard ones. We found no public information on portal languages, announcements or outage notices, satisfaction surveys, catalog items with costs and delivery times, or automated fulfilment such as password reset. 17 11 12 18 6 20
The MSP Owner
The built-in portal is branded, carries per-department catalogs for IT, HR and Facilities with role-based visibility, and pairs with a Virtual Service Agent in Teams, WhatsApp, Slack and the portal itself, where users can also create, track and approve requests. Request routing and approvals work out of the box and SSO with Microsoft, Google and LDAP/SAML is in every plan. We found no public information on announcements and outage notices, satisfaction surveys, multiple languages, automated fulfilment such as password reset, or a stated accessibility level, so this is a solid catalog-and-chatbot portal rather than the full front door. 17 12 20 6
The Change & Configuration Manager
A built-in branded portal with catalogs configurable per department — IT, HR, Facilities — role-based visibility, routing and approvals out of the box, an end-user knowledge base, SSO on every plan with unlimited end users and approvers, and a Virtual Service Agent in the portal, Teams, WhatsApp and Slack that can create, track and approve requests. I found no public information on conditional forms with costs and delivery times per item, automated fulfilment for named requests, measured deflection, announcements, languages or satisfaction surveys. 17 12 18
The Municipal IT Lead
A built-in branded portal lets staff report incidents, submit service requests and read curated knowledge articles, with role-based visibility, service catalogs configurable per department for IT, HR and Facilities, routing and approvals out of the box, and single sign-on on every plan with unlimited end users and approvers. The Virtual Service Agent answers and creates, tracks and approves requests in the portal, Teams, WhatsApp and Slack; we found no public information on portal languages, announcements, automated fulfilment for named requests such as password reset, or measured deflection. 17 12 11 6 20
The Solo IT Admin
A built-in branded portal lets users report incidents, submit requests and read knowledge articles, with catalogs configurable per department, routing and approvals out of the box, role-based visibility, unlimited end users, and a Virtual Service Agent answering and creating requests in Teams, WhatsApp, Slack and the portal. I found no public information on satisfaction surveys, announcements, portal languages or measured deflection, and no accessibility conformance level is stated even though an Accessibility document is listed. 17 12 6 18 20
The Skeptic
A branded portal with per-department service catalogs for IT, HR and Facilities, approvals and routing out of the box, curated knowledge articles, single sign-on in every plan, and a Virtual Service Agent in the portal, Teams, WhatsApp and Slack. Announcements, multiple languages, satisfaction surveys, measured deflection, and per-item costs and delivery times are not described, and while an Accessibility document is listed among the legal pages, no conformance level is stated. 17 12 11 6 9
Deployment, integrations & multi-client operation
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How this is scored
How the product is run and connected: a cloud edition and an on-premise or open-source edition with feature parity stated, system requirements and update cadence, a documented REST API and webhooks, integrations with Microsoft 365, Teams, Entra ID, Slack, monitoring tools, RMM and remote support tools, single sign-on (SAML, OIDC) and SCIM, roles and permissions, multi-client or multi-tenant operation with separated data for MSPs, time and contract billing for MSPs, a migration path from other tools, and a public status page.
0 — No documented way to run, connect or administer the product.
3 — Runs as one edition with user roles and an email connection; the API, integrations and other editions are basic or not described.
5 — A documented REST API, integrations with Microsoft 365, Teams and Entra ID or Active Directory, single sign-on, role-based permissions, at least one monitoring or remote support integration, and either an on-premise edition or a stated hosting model with uptime terms.
8 — Cloud and on-premise or open-source editions with feature parity stated, webhooks and an integration marketplace, SCIM provisioning, multi-tenant operation with separated client data for MSPs, time and contract billing, named RMM and monitoring connectors, a documented migration from named tools, and a public status page with uptime history.
10 — Operation at scale and on the customer's terms: open-source code under a named licence or a self-hosted edition with full parity, configuration as code or a staging-to-production transport documented, an API covering every object, high availability and disaster recovery documented, and SLA and support terms published.
The Service Desk Lead
A documented REST API with extended rate limits at Enterprise, a native-integration library spanning seventeen categories from identity management to remote desktop, native Microsoft Teams, Intune and Slack integrations (the Slack setup described as no-code with a bot token and signing secret), SSO with Microsoft, Google and LDAP/SAML, multiple SAML at Enterprise, role-based permissions, a 99.9% availability SLA on all plans, an on-premise hosting option and assisted migration give a workable picture. We found no public information on webhooks, SCIM provisioning, multi-tenant operation with separated client data for service providers, contract billing, a public status page, or a statement that cloud and on-premise editions match feature for feature. 19 6 20 11 16
The MSP Owner
There is a documented REST API with extended rate limits at Enterprise, native Teams, Slack, Intune and Zoom integrations, role-based permissions, an on-premise hosting option and multiple SAML support at Enterprise, and a 99.9 percent availability SLA on every plan — respectable plumbing. Help-desk-level ticket visibility restriction would let me keep client data apart. For the MSP side of my business, we found no public information on time and contract billing, multi-tenant client separation stated as such, named RMM or monitoring connectors, SCIM provisioning, feature parity between cloud and on-premise, or a public status page with uptime history. 6 19 11 20
The Change & Configuration Manager
A documented REST API, native Teams and Slack integrations with no-code Slack setup, connectors spanning identity, discovery, device management and remote-desktop categories, SSO with Microsoft, Google and LDAP/SAML on all plans, role-based permissions, on-premise hosting and dedicated servers on the Enterprise plan, a 99.9% uptime SLA in every plan, and assisted migration. I found no public information on webhooks, SCIM provisioning, feature parity between cloud and on-premise editions, multi-tenant separation with billing for managed service providers, or a public status page. 19 6 11 20
The Municipal IT Lead
On-premise hosting is offered as an Enterprise feature alongside the cloud edition — the one line my data centre needs — with a 99.9 percent availability SLA on all plans, single sign-on via Microsoft, Google and LDAP/SAML, role-based permissions, a REST API, native Teams, Slack, Intune and Zoom connectors, and dedicated servers plus a hot-standby instance at additional cost. We found no public information on feature parity between editions, system requirements, SCIM provisioning, webhooks, multi-client operation for service providers, or a public status page. 6 19 11 20
The Solo IT Admin
There's a documented REST API, native Teams, Slack and Intune integrations across categories including cloud, remote desktop and hypervisors, SSO on every plan with multiple SAML on the top tier, role-based permissions, a 99.9% uptime commitment, on-premise hosting on the Enterprise tier, and assisted migration from unnamed tools. I found no public information on webhooks, SCIM, multi-tenant operation for service providers, contract billing or a public status page, and feature parity between editions isn't stated. 19 6 11 20
The Skeptic
A documented REST API, native integrations including Microsoft Teams, Slack, Intune and SCCM, single sign-on with multiple SAML providers in the Enterprise tier, role-based permissions, on-premise hosting offered in Enterprise, a hot standby instance at additional cost, and assisted migration. We found no public information on webhooks, SCIM provisioning, feature parity between cloud and on-premise editions, multi-tenant operation with separated client data and billing for service providers, or a public status page with uptime history; the 99.9% availability figure on the pricing page is a contractual number, not an uptime record. 19 20 6 11 1
European sovereignty
panel opinion
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How this is scored
Who the contracting entity and the parent company are, where tickets, attachments, user directories and CMDB data are stored and processed, and who the subprocessors are (hosting, email delivery, AI features, support and payment tools). Independently sourced by the sovereignty pipeline; a service desk holds personal data about every employee and often credentials and network details, so the whole chain counts, not only the database. An on-premise or open-source edition the customer runs on its own European servers counts as the customer's chain, whatever the vendor's seat.
0 — Non-EU vendor and contracting entity, hosting unstated, subprocessors unnamed, and no data processing agreement offered.
3 — A privacy policy and a data processing agreement exist, but hosting location is unstated or non-EU and the subprocessors are not listed.
5 — EU hosting available and an EU contracting entity or EU representative, but parts of the chain (email delivery, AI features, support access, payment) run through non-EU providers without a stated safeguard, or the vendor is non-EU with an EU data centre option.
8 — EU hosting on named infrastructure, EU contracting entity, subprocessors listed with their locations, a data processing agreement published, and security certifications (ISO 27001, BSI C5, SOC 2) stated — or an on-premise edition documented that keeps every record on the customer's own servers.
10 — Sovereign end to end and evidenced: European ownership, entity, hosting and every subprocessor, or a self-hosted open-source edition with no call home, data export and deletion documented, and certifications published with their scope rather than implied.
The Service Desk Lead
The captured terms show the website controlled and operated by InvGate from offices in Argentina with Argentine law and courts, and the privacy policy states data may be transferred to locations outside the European Economic Area for processing and storing; GDPR compliance, a Trust Center, enterprise-only data residency for country-specific requirements and an on-premise hosting option are also stated. We found no public information on an EU contracting entity or representative, where standard cloud instances are hosted, a subprocessor list, or a data processing agreement on the vendor's own pages — for our German and Polish plants that chain cannot be verified from the captured pages. 9 8 6
The MSP Owner
InvGate operates from offices in Argentina under Argentine law, and its privacy policy says data may be transferred outside the European Economic Area; it states GDPR compliance, offers data residency options and on-premise hosting only at the Enterprise tier, and points to a Trust Center. We found no public information on where the standard cloud service hosts data, on a published data processing agreement, or on subprocessors listed with their locations. A non-EU contracting entity, unconfirmed hosting for the standard chain and an unnamed subprocessor chain keep this low despite the Enterprise escape hatches. 9 8 6
The Change & Configuration Manager
The captured pages show a vendor controlled and operated from Argentina under Argentine law and courts, GDPR compliance claimed, data possibly transferred outside the European Economic Area for processing, data residency options only on the Enterprise plan, and a Trust Center plus a Cloud Services Privacy Policy. I found no public information on a European contracting entity, hosting locations, a subprocessor list or a published data processing agreement. 9 8 6
The Municipal IT Lead
The captured pages show InvGate controlled and operated from Argentina with disputes in Argentine courts, and a privacy policy stating data may be transferred outside the European Economic Area; GDPR compliance is claimed, a Trust Center exists, and data residency options and on-premise hosting appear only at the Enterprise tier. We found no public information on the default SaaS hosting location, named subprocessors, or a published data processing agreement — nothing my data protection officer could sign against short of an Enterprise negotiation. 9 8 6 10
The Solo IT Admin
The terms place the company in Argentina with Argentine courts and law, and the privacy policy states data may be transferred outside the European Economic Area for processing, with the default hosting location unstated and no subprocessors named on the pages I read. GDPR compliance is claimed, a Trust Center exists, and the Enterprise tier adds data residency options, dedicated servers and on-premise hosting, but I found no public information confirming a data processing agreement. 9 8 6 15
The Skeptic
The terms state the site is controlled and operated from offices in Argentina under Argentine law and courts, and the privacy policy says data may be transferred outside the European Economic Area for processing and storing; GDPR compliance is claimed, and data residency and on-premise hosting appear only as Enterprise-tier special services. Hosting locations, subprocessor names and a data processing agreement are not confirmed on the captured pages. 9 8 6 15
Pricing transparency
Show reasoningHide reasoning
How this is scored
Whether a buyer can compute the real annual cost from public pages alone: price per agent, technician or analyst and tier, whether requesters and portal users are free, what counts as an asset or node and how it is priced, which modules (CMDB, change, asset discovery, AI, ESM) cost extra, the on-premise licence or subscription and its maintenance, the free or open-source edition and paid support, minimum term, onboarding and setup.
0 — No public prices at all; every customer is a sales call.
3 — A starting price or a free edition exists, but how cost scales with agents, assets or modules is unclear.
5 — Tiers are public with their price per agent and main inclusions, but at least one commonly needed piece (asset packs, CMDB or discovery, AI features, on-premise licence, onboarding) is unpriced or "on request".
8 — Every tier priced publicly with its scaling rule (agents, assets, clients), add-ons and asset packs priced, the on-premise licence and maintenance or the open-source support plans priced, minimum term and VAT treatment stated.
10 — Complete price computability: annual cost derivable for a given number of agents, assets and modules, cloud or on premise, with every add-on, setup, training, support and overage fee and the cancellation and data-return terms published.
The Service Desk Lead
The public pricing page shows Pro at $500 /agent /year for 5-100 agents starting at $2,500/year and Enterprise custom starting at $12,000/year for any number of agents, with unlimited end-users and approvers and InvGate Asset Management included in every plan, a 30-day free trial without credit card, MSRP excluding taxes, and prices modifiable at any time without prior notice. The Starter price is absent from the captures, Enterprise and the on-premise licence are quote-only, and dedicated servers and hot standby are available at additional cost without figures, so the real annual total for my team cannot be computed from public pages alone; we found no public information on minimum term or separate onboarding fees beyond tier inclusions. 6 17
The MSP Owner
Pro is published at $500 /agent /year for 5-100 agents with a $2,500/year floor, Enterprise is custom starting at $12,000/year for any number of agents, agents are clearly defined as the licensed users who solve requests, and asset management, the AI Hub and unlimited end-users and approvers are bundled rather than metered extras — enough for me to price a doubling of my bench. Prices are stated as MSRP excluding taxes and may be modified at any time without prior notice. We found no public information on the Starter tier's price, the cost of dedicated servers or the hot standby instance, the on-premise licence and maintenance, or a minimum term, so the real annual total is not fully computable. 6
The Change & Configuration Manager
The pricing page shows Pro at $500 per agent per year for 5–100 agents with a stated $2,500/year minimum, Enterprise starting at $12,000/year by quote for any number of agents, ITAM and SSO included in every plan, a 30-day free trial without credit card, prices quoted as MSRP excluding taxes, and agents defined as the licensed users who solve requests. Change management is not in Starter, and I found no public information on the Starter price, the price of on-premise hosting, or that of dedicated servers and hot standby beyond "available at additional cost", or on a minimum term. 6 1 17
The Municipal IT Lead
Pro is published at $500 /agent /year starting at $2,500/year for five to one hundred agents, Enterprise is custom starting at $12,000/year for any number of agents, unlimited end users and approvers are included, and prices are stated as MSRP excluding taxes and modifiable at any time without notice — usable bones for a tender comparison. However, the captured pages give no price for the Starter tier, the on-premise licence, or the additional cost of dedicated servers, hot standby and onboarding, so the annual cost of the on-premise setup I would need is not publicly computable. 6 1 17
The Solo IT Admin
Pro is published at $500/agent/year with "Starts at $2,500/year" for 5-100 agents, Enterprise is custom starting at $12,000/year for any number of agents, per-tier inclusions are listed (change management and SCCM/FileWave from Pro, dedicated servers, data residency and hot standby Enterprise-only at extra cost), asset management is bundled in all plans, taxes are excluded from the MSRP, and there's a 30-day free trial with no credit card. I found no public information on the Starter tier's price or the cost of the Enterprise add-ons, and prices may be modified at any time without prior notice, so I can budget the cloud plan but not the top tier. 6
The Skeptic
The Pro tier is public at $500/agent/year for 5-100 agents with a $2,500/year minimum, requesters are unlimited and free, the trial is 30 days without a credit card, and the listed prices are stated as MSRP excluding taxes. The Enterprise tier is custom from $12,000/year by quote, on-premise hosting sits behind that quote, dedicated servers and hot standby are "available at additional cost" with no figure, and we found no public Starter price, onboarding price, or minimum term. 6 17
European sovereignty — proven facts
0 of 6 dimensions provenBuilt only from facts shown on the vendor's own pages. A dimension we could not prove is left open, not scored as zero.
| Legal entity | Not determined | — | uncited Report an error |
|---|---|---|---|
| Hosting location | Not determined | — | uncited Report an error |
| Hosting options | Not determined ⚠ unverified | — | uncited Report an error |
| Open source | Not determined | — | uncited Report an error |
| Data processing agreement | Not determined ⚠ unverified | — | uncited Report an error |
| Transfer impact assessment | Not determined | — | uncited Report an error |
Questions about InvGate Service Management
Is InvGate Service Management European?
No. whats-best.ai classifies InvGate Service Management as Rest of world.
Where does InvGate Service Management store data?
Not stated on the vendor’s pages as of 1 Nov 2026.
Does InvGate Service Management have a free plan?
Not stated on the vendor’s pages as of 1 Nov 2026.
What are the best alternatives to InvGate Service Management?
As of 2 Nov 2026, the panel rates ManageEngine ServiceDesk Plus (3.5/5), Xurrent ITSM (3/5) and GLPI (3/5) highest among the other 14 IT Service Management products evaluated. Ratings that look equal are rounded to half stars; the order uses the unrounded rating, then the name. The highest-rated European alternative is GLPI (EU-Made). Ratings are the AI panel’s opinion, formed from public evidence: how scores are made. The full list, with European products first: InvGate Service Management alternatives.
Where this could be wrong
- Evidence ages. The oldest capture behind this page is from 1 Nov 2026. Vendors change pricing and policies without notice; every fact reflects its source as of the capture date shown in the registry.
- Weak sourcing — Data processing agreement, Hosting options. Not confirmed on the vendor’s own pages as captured.
- AI can misread a source. Extraction and judgement are automated; a citation guarantees traceability, not infallibility. If something here is wrong, say so — no account needed, every report is decided within 5 business days, and accepted corrections are published.
What we left out
A claim that does not survive our checks costs us the claim, not the page. This is what was taken off this one.
- 67 product facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 14 integrations facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 8 pricing facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 3 support facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 2 legal facts could not be confirmed on the vendor’s page as captured and were left out of this page and of the panel’s material. Know more? Tell us
- 1 compliance fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 1 data fact could not be confirmed on the vendor’s page as captured and was left out of this page and of the panel’s material. Know more? Tell us
- 2 sovereignty dimensions could not be confirmed on the vendor’s own pages and are shown as unknown. Know more? Tell us
Sources (20)
The pages every claim on this page was read from — each one checked, dated, and kept verifiable.
- 1 Vendor homepage invgate.com Checked 1 Nov 2026 Details →
- 2 Features page (ITSM) invgate.com Checked 1 Nov 2026 Details →
- 3 Features page (change management) invgate.com Checked 1 Nov 2026 Details →
- 4 Features page (CMDB) invgate.com Checked 1 Nov 2026 Details →
- 5 Features page (asset management) invgate.com Checked 1 Nov 2026 Details →
- 6 Pricing page invgate.com Checked 1 Nov 2026 Details →
- 7 Company page invgate.com Checked 1 Nov 2026 Details →
- 8 Privacy policy invgate.com Checked 1 Nov 2026 Details →
- 9 Terms of service invgate.com Checked 1 Nov 2026 Details →
- 10 Security / trust page trust.invgate.com Checked 1 Nov 2026 Details →
- 11 Service desk, incidents & requests — found from sitemap invgate.com Checked 1 Nov 2026 Details →
- 12 Service desk, incidents & requests — found from sitemap invgate.com Checked 1 Nov 2026 Details →
- 13 Change, problem & release management — found from sitemap invgate.com Checked 1 Nov 2026 Details →
- 14 Change, problem & release management — found from sitemap invgate.com Checked 1 Nov 2026 Details →
- 15 Assets, CMDB & discovery — found from sitemap invgate.com Checked 1 Nov 2026 Details →
- 16 Assets, CMDB & discovery — found from sitemap invgate.com Checked 1 Nov 2026 Details →
- 17 Self-service portal & service catalog — found from sitemap invgate.com Checked 1 Nov 2026 Details →
- 18 Self-service portal & service catalog — found from sitemap invgate.com Checked 1 Nov 2026 Details →
- 19 Deployment, integrations & multi-client operation — found from sitemap invgate.com Checked 1 Nov 2026 Details →
- 20 Deployment, integrations & multi-client operation — found from sitemap invgate.com Checked 1 Nov 2026 Details →