Vendor homepage — InvGate Service Management

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Facts read from this source

• Virtual service agent Report an error

  “InvGate’s AI-powered service agent lives in Microsoft Teams,WhatsApp and Slack, helping employees solve issues, find answers, and get routed to the right help, all without creating a ticket.”

• AI knowledge generation Report an error

  “Agents can turn resolved tickets into polished, searchable articles with AI-assisted drafting, accelerating knowledge base growth and boosting self-service adoption.”

• AI hub layers Report an error

  “InvGate AI Hub runs on five layers of AI to resolve requests before they become tickets, catch issues early, and back up your team exactly when they need it, with a full audit trail on every action.”

• No code workflow builder Report an error

  “Own the design and management of your organization's workflows with a visual no-code builder and AI to help you create and understand how they run.”

• AI workflow generation Report an error

  “Describe the process you need in plain language and get an editable draft ready to review, tweak, and publish.”

• Action connectors Report an error

  “Use our Built-in Action Connectors to automate everyday tasks across your external tools and accelerate ESM adoption.”

• Features list Report an error

  “Ticket Management Manage your incidents AI-Powered Enhance support efficiency Analytics Analyze your efforts Change Management Better manage change Problem Management Get proactive ITIL Employ best practices SLAs Prioritize IT operations Multiple departments Extend outside IT Workflows Improve IT efficiency Automation Automate support processes MCP Query service desk data Agent Studio Build governed agents Virtual Service Agent Conversational ticket resolution Knowledge Management Build and share knowledge Self-Service Encourage self-help Product Catalog Request and fulfill hardware”

• Analytics dashboards Report an error

  “Create tailored dashboards to surface the most relevant data for your role, whether you're tracking SLAs, monitoring asset performance, or sharing insights with other stakeholders.”

• Analytics builtin metrics Report an error

  “Leverage 150+ built-in metrics to cross-analyze requests, assets, and configuration items, empowering you to make informed decisions quickly and confidently.”

• Ci ticket linking Report an error

  “Link tickets with devices for future reference and problem detection.”

• Implementation services Report an error

  “Kick-off and needs assessment Initial configuration and system integrations Role-based training for teams Go live and post-go-live support Continuous improvement and success monitoring”

• Free trial Report an error

  “30-day free trial - No credit card needed”

• Migration Report an error

  “Coming from another ITSM platform? No problem. InvGate Service Management makes it simple to make the switch, in just one day.”

• Implementations count Report an error

  “Backed by a track record of over 1,500 successful implementations, our Customer Success team supports you every step of the way.”

• Licensing agents Report an error

  “In InvGate Service Management, agents refer to the licensed users that solve requests and perform related tasks.”

• Clear pricing claim Report an error

  “Clear pricing No surprises, no hidden fees — just clear, upfront pricing that fits your needs.”

• Recognition Report an error

  “InvGate named a 2025 Gartner® Peer Insights™ Customers’ Choice”

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Scores citing this record

• The Change & Configuration Manager Service desk, incidents & requests
• The Change & Configuration Manager Change, problem & release management
• The Change & Configuration Manager Pricing transparency
• The MSP Owner Service desk, incidents & requests
• The Municipal IT Lead Service desk, incidents & requests
• The Municipal IT Lead Pricing transparency
• The Service Desk Lead Service desk, incidents & requests
• The Service Desk Lead Change, problem & release management
• The Skeptic Service desk, incidents & requests
• The Skeptic Change, problem & release management
• The Skeptic Deployment, integrations & multi-client operation
• The Solo IT Admin Service desk, incidents & requests