Terms of service — Frosmo

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• Entity Report an error

  “Frosmo (Frosmo Technologies Oy)”

• Platform docs Report an error

  “The full description of the Platform is available in the public documentation portal of Frosmo at https://docs.frosmo.com/”

• Availability Report an error

  “Frosmo shall use commercially reasonable efforts to make the Platform available to the Customer twenty-four (24) hours a day, seven days a week, excluding (i) the necessary maintenance breaks, with 24 hour’s prior notice”

• Fee basis Report an error

  “a. Fees are based on Services purchased, not on actual usage; b. Fees paid are non-refundable; and c. The Fees are based on calendar months. The Fees shall be prorated using thirty (30) days, if the first and/or the last month of the Services are not full calendar months.”

• Taxes Report an error

  “All Fees are exclusive of all applicable taxes, levies or duties imposed by taxing authorities, and the Customer shall be responsible for payment of all such taxes, levies or duties, excluding only taxes based on the income of Frosmo.”

• Currency Report an error

  “All prices are quoted and payable in EUR;”

• Payment terms Report an error

  “Software subscription is invoiced in the beginning of each subscription period; c. The term of payment is 30 days net from the date of a valid invoice; and d. Interest on overdue payments shall accrue based on the Finnish Interest Act.”

• Fee adjustment notice Report an error

  “Frosmo has the right to adjust its Fees by notifying the Customer three (3) months prior to such change. Any increases to annual subscriptions shall take effect earliest on the annual renewal date.”

• Suspension overdue Report an error

  “If the Customer’s invoice(s) are fourteen (14) days or more overdue, Frosmo reserves the right, without limiting its other rights and remedies, to suspend the Services provided to the Customer by giving the Customer prior written notice and a seven (7) days period within which to pay”

• Retainer hours Report an error

  “Up to +/-10% of the monthly retainer hours can be carried over to the next month during a calendar quarter. Any unused retainer hours will be zeroed monthly to the extent the unused hours exceed 10% of the agreed monthly retainer hours”

• Professional services Report an error

  “Professional Services means the one-time services or ongoing monthly retainer hours specified in the Agreement or subsequent Order Forms and Amendments, such as but not limited to, onboarding, training, development, maintenance, extended support, project management and consulting”

• Onsite services Report an error

  “All services are performed remotely, unless the parties agree in writing to provide a predefined amount of hours on-site to carry out a workshop or similar.”

• Termination terms Report an error

  “The term and notice period is stated in the Agreement or any subsequent Order Form or Amendment. The notice can only be given in writing.”

• Ownership Report an error

  “The Customer Data, including but not limited to the Personal Data of the Customer (as defined below), shall be and shall remain the property of the Customer.”

• Processing agreement Report an error

  “Data Processing Agreement is included as Annex 2 to the Agreement, and covers the terms related to the processing of Personal Data by Frosmo.”

• Usage rights Report an error

  “Frosmo shall have the right to use the Customer Data for the purposes of improving the Service and to carry out statistical analysis.”

• Session definition Report an error

  ““Monthly Sessions” means the monthly amount of visits at the Customer Applications as registered by the Frosmo Platform. A visit consists of a series of page views and/or actions that a visitor makes during a period of activity. A visit ends after the visitor either clears the browser data or is inactive for 30 minutes.”

• Copyright indemnity Report an error

  “Frosmo shall indemnify, defend and hold harmless the Customer against any liability, claims, actions, damages and costs, including but not limited to reasonable attorneys’ fees and costs, relating to the infringement by the Services or the use of the Services of any third party copyrights enforceable in the EU.”

• Liability cap Report an error

  “under no circumstances shall the total aggregate liability of the Parties under or in relation to the Agreements or its subject matter (whether such liability arises due to negligence, breach of contract, misrepresentation or for any other reason) not exceed the amount actually paid by the Customer to Frosmo during the twelve (12) month period immediately preceding the claim.”

• Governing law Report an error

  “shall be governed by and construed in accordance with the laws of Finland without regard to its choice of law provisions.”

• Dispute resolution Report an error

  “Any dispute, controversy or claim arising out of or in connection with the Agreement and these Terms shall be finally settled under the Rules of Arbitration of the Finnish Central Chamber of Commerce by a sole arbitrator appointed in accordance with the said Rules. The arbitration shall be conducted in Helsinki, Finland in the English language.”

• Terms change notice Report an error

  “Frosmo shall provide the Customer with three (3) months advance notice by email of any changes to these Terms. If the Customer does not agree to the changes, the Customer has the right to terminate the Agreement by notifying Frosmo thereof in writing within thirty (30) days”

• Reference right Report an error

  “permit Frosmo to use the Customer as a reference in the sales and marketing of Frosmo’s Services.”

• Ip suggestions Report an error

  “In the event that the Customer makes suggestions, improvements or modifications to the Platform or to the results of the Professional Services regarding any features, functionality or performance, all rights, title and interest, including all Intellectual Property Rights to such suggestions, improvements, modifications, features, functionality or performance shall automatically transfer and become the sole and exclusive property of Frosmo.”

• Platform modification Report an error

  “The Customer shall not be entitled to make any changes to the Frosmo Platform (including the Javascripts, software and technology) or any parts thereof.”

• API Report an error

  ““API” or “Javascript” means an application programming interface provided by Frosmo to the Customer strictly for the purposes of the Agreement to enable the Customer to integrate the agreed Customer Applications with the Platform.”

• Subprocessors Report an error

  “at the Effective Date of the Agreement (subject to change as deemed appropriate by Frosmo) in Europe Frosmo uses Amazon’s S3 cloud service and outside of Europe, Frosmo uses Cloudfront.”

• Non solicitation Report an error

  “The Customer undertakes not to actively solicit or attempt to solicit employment of any employees or officers of Frosmo”

• Reference documents Report an error

  “Terms of Service 2026 Privacy Policy Data Processing Annex Support and Maintenance Services”

• Marketing verticals Report an error

  “Ecommerce iGaming”

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