Privacy policy — found from the homepage — Coosto

Cited by

Facts read from this source

• Description Report an error

  “Coosto is a content & social media marketing tool designed to help organizations get better results from content.”

• ISO 27001 Report an error

  “The measures to protect your data are part of our information security & privacy management system, for which Coosto is ISO 27001 certified;”

• Region Report an error

  “We host the Coosto software and data on secured servers in Frankfurt, Germany.”

• List Report an error

  “Amazon Web Services (DE, hosting and infrastructure); Sendgrid (EU, email functionality); Open AI (US, default add-on for the AI Content Generator); Wireless Services of CM.com (NL, optional add-on for Mobile Messaging); TalkJS (EEA, optional add-on for Livechat).”

• Retention default Report an error

  “By default, this content is limited to one calendar year. On request, this can be configured to a maximum of five years (except Facebook and Instagram messages, these are limited to a maximum of one calendar year only).”

• Messages not archived Report an error

  “(Social) media messages are not archived. In Coosto, only short fragments of public (social) media messages are visible.”

• User export delete Report an error

  “Users of Coosto remain the owner of their data at all times and can export or delete their data at any time. Users can set their own data retention policy.”

• No automated decision making Report an error

  “Coosto does not apply algorithms to personal data, such as for the use of automated decision-making, including profiling;”

• Penetration testing Report an error

  “Periodically, penetration tests and scans are carried out by independent third parties to check on potential vulnerabilities.”

• Entity Report an error

  “Coosto B.V. Kennedyplein 101 5611 ZS Eindhoven”

• VAT number Report an error

  “VAT: NL853221510B01”

• Kvk number Report an error

  “KVK: 58880771”

• Privacy contact Report an error

  “E-mail: privacy@coosto.com”

• Complaint authority Report an error

  “There also exists the possibility to file a complaint with the Dutch Data Protection Authority, ‘Autoriteit Persoonsgegevens’.”

• Pseudonymization Report an error

  “Public information is also pseudonymized if it does not contribute to the intended uses of Coosto. For example, comments on Facebook and Instagram pages that are not managed by our customers are always pseudonymized, and those users are displayed as "Anonymous user" with an empty profile picture.”

• Public sources Report an error

  “Coosto collects data from various information sources, such as social media, news sites, blogs, and fora.”

• Modules Report an error

  “our customers are relying on Coosto to come up with content, distribute content to social media, manage their community, and monitor and report all results.”

• Roles Report an error

  “For the processing of personal data, which Coosto conducts at its own initiative, such as the processing of our own customer data and collecting public data, Coosto is considered the ‘controller’ in the sense of privacy legislation.”

• Account deletion Report an error

  “If you want to delete your account, you can submit a request directly to your assigned Customer Success Manager.”

• Statement last update Report an error

  “Last update: 15 January 2025”

• Offices Report an error

  “Coosto Kennedyplein 101 5611 ZS Eindhoven Netherlands Coosto Spain Calle Ángel Lozano, 18 5º izq, 03001 Alicante, Spain”

• Privacy by design Report an error

  “Within the entire organization, the privacy-by-design principle is applied, on policy and procedure level, which addresses aspects such as access control, the seggregation of environments, encryption, monitoring, and auditing;”

• AI content generator Report an error

  “Open AI (US, default add-on for the AI Content Generator);”

1 fact read from this page is not shown because it could not be confirmed on the page as captured.

Scores citing this record

• The Agency Lead Analytics & reporting
• The Agency Lead European sovereignty
• The Analyst Analytics & reporting
• The Analyst Network coverage & API resilience
• The Analyst European sovereignty
• The Brand Governance Officer Network coverage & API resilience
• The Brand Governance Officer European sovereignty
• The Community Manager Analytics & reporting
• The Community Manager Network coverage & API resilience
• The Community Manager European sovereignty
• The Data Protection Officer Analytics & reporting
• The Data Protection Officer Network coverage & API resilience
• The Data Protection Officer European sovereignty
• The Skeptic Analytics & reporting
• The Skeptic Network coverage & API resilience
• The Skeptic European sovereignty