Engagement & community inbox — found from sitemap — Coosto

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Facts read from this source

• Unified inbox channels Report an error

  “With Coosto, you receive messages from Facebook, Instagram, LinkedIn, X, TikTok, Google My Business, WhatsApp Business, and live chat in one clear, organized inbox.”

• Whatsapp business Report an error

  “WhatsApp Business: Respond to incoming messages via Whatsapp Business in the Engage inbox.”

• Livechat Report an error

  “Livechat: Integrate your livechat solution with Coosto and respond swiftly to all questions on your website.”

• Salesforce service cloud Report an error

  “Thanks to the integration with Salesforce Service Cloud, you are able to ensure a 360 degree customer experience.”

• Automatic case assignment Report an error

  “New cases are directly assigned to available webcare agents for optimized case completion”

• Quick replies Report an error

  “Use answer templates and increase the response time on frequently asked questions”

• Internal notes Report an error

  “Increase team coordination with internal notes in all conversations”

• Sentiment analysis Report an error

  “Check the sentiment of the conversation at a single glance and adapt your tone-of-voice”

• Author information Report an error

  “Check the number of followers, the reach, and average sentiment of accounts”

• Conversation history Report an error

  “Take earlier communication into account thanks to complete conversation history”

• Webcare dashboards Report an error

  “Analyse reaction speed, case completion and other relevant KPIs in one glance”

• Nps score Report an error

  “Track customer satisfaction thanks to quick customer feedback after case completion”

• Service level reporting Report an error

  “Analyse the percentage of (first) replies and completed cases within the deadline to optimize your service level”

• Realtime notifications Report an error

  “Receive notifications for new incoming reviews and respond directly”

• Case tagging Report an error

  “Automatically add labels to conversations to categorize and measure webcare effectiveness”

• Custom feeds Report an error

  “Receive relevant mentions from other accounts thanks to personalized search queries”

• Kpi dashboards realtime Report an error

  “Easily measure your webcare results in real-time dashboards. Analyse reaction speed, productivity, and customer satisfaction in a split second.”

• Demo available Report an error

  “Our webcare and customer service experts would love to discuss the possibilities of Coosto with you.”

• Headquarters address Report an error

  “Coosto Kennedyplein 101 5611 ZS Eindhoven Netherlands”

• Spain office address Report an error

  “Coosto Spain Calle Ángel Lozano, 18 5º izq, 03001 Alicante, Spain”

• VAT number Report an error

  “VAT: NL853221510B01”

• Kvk number Report an error

  “KVK: 58880771”

• Support center Report an error

  “Support Center”

Scores citing this record

• The Agency Lead Engagement & community inbox
• The Agency Lead Network coverage & API resilience
• The Agency Lead Pricing transparency
• The Analyst Engagement & community inbox
• The Analyst Network coverage & API resilience
• The Analyst Pricing transparency
• The Brand Governance Officer Engagement & community inbox
• The Brand Governance Officer Network coverage & API resilience
• The Brand Governance Officer Pricing transparency
• The Community Manager Engagement & community inbox
• The Community Manager Network coverage & API resilience
• The Community Manager Pricing transparency
• The Data Protection Officer Engagement & community inbox
• The Data Protection Officer Pricing transparency
• The Skeptic Engagement & community inbox
• The Skeptic Network coverage & API resilience
• The Skeptic Pricing transparency