Terms of service — found from the homepage — Chartbeat

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• Effective date Report an error

  “Effective date: June 22, 2026”

• Contracting entity Report an error

  “These Terms of Service (the “Terms”) are a binding contract between the customer listed on the applicable Work Order (including any end-users, “Customer”) and Chartbeat, Inc.”

• Incorporated documents Report an error

  “These Terms include the provisions in this document as well as those in the Chartbeat Privacy Policy, the Chartbeat Data Processing Agreement, the API Terms of Use, and theChartbeat AI Policy, each as applicable, as well as any work orders, statements of work or other agreement governing the provision of the applicable Services (“Work Orders”).”

• Governing law Report an error

  “These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of Delaware, without regard to the conflicts of laws provisions thereof.”

• Coppa age Report an error

  “Chartbeat does not knowingly collect or solicit personally identifiable information from children under 16 years of age.”

• Third party SSO Report an error

  “users may be able to access certain parts or features of the Services by using their account credentials from other services (each, a “Third Party Account”), such as those offered by Okta, Google, Meta, or Microsoft.”

• AI features Report an error

  “Certain Services may include artificial intelligence or machine learning-enabled features, functionalities, or capabilities (“AI Features”). Customers’ use of AI Features is governed by the Chartbeat AI Policy, which is incorporated into these Terms by reference.”

• AI output ownership Report an error

  “As between Customer and Chartbeat, Customer retains ownership of Outputs generated through its use of the AI Features, subject to Chartbeat’s underlying intellectual property rights in the AI Features.”

• AI restrictions Report an error

  “use the Services or AI Features to build, train, or improve competing products, services, or artificial intelligence models”

• Client side tracking Report an error

  “By loading the Chartbeat JavaScript on Customer’s website, it will be placing certain cookies (described in the Chartbeat Cookie page) on Customer’s users’ web browsers when those users visit such website.”

• Data responsibility Report an error

  “Customer agrees to configure the Software on its website(s) in accordance with Chartbeat’s requirements, including by ensuring that URLs containing Personal Data (as defined in the Chartbeat Data Processing Agreement) of end users are not captured by the Services.”

• Youtube API Report an error

  “Certain APIs and data made available by Chartbeat (Tubular) are sourced, in whole or in part, from YouTube API Services (as defined by Google LLC).”

• Invoicing Report an error

  “Except as otherwise set forth in an applicable Work Order, all fees shall be invoiced annually in advance and all invoices issued under these Terms are payable in U.S. dollars within thirty (30) days from the date of the invoice.”

• Refunds Report an error

  “All fees paid under these Terms or an applicable Work Order are non-refundable and past due invoices are subject to interest on any outstanding balance of the lesser of 1.5% per month or the maximum amount permitted by law.”

• Taxes Report an error

  “Customer shall pay sales, use, value added, goods and services, and all other similar taxes imposed by any federal, state, or local governmental entity (foreign or domestic) for taxable items and/or any Services provided under these Terms or any applicable Work Order, excluding taxes based solely on Chartbeat’s income or property.”

• Refund on termination Report an error

  “If Customer is not in violation of these Terms or the associated Work Order, and Chartbeat nonetheless terminates Customer’s use of the Services, Customer shall receive a prorated refund of fees paid in advance for the period following such termination.”

• Termination rights Report an error

  “Customer may terminate the Services only if Chartbeat materially breaches these Terms and fails to cure such breach within thirty (30) days after receiving written notice of such breach from Customer.”

• Vendor termination Report an error

  “Chartbeat is also free to terminate (or suspend access to) Customer’s use of the Services or any user account for any reason in its sole discretion, including Customer’s breach of these Terms.”

• Post termination script removal Report an error

  “Customer must remove all Chartbeat scripts and materials from its website(s), and disable access to the Chartbeat API (as defined in the API Terms of Use), within ninety (90) days after termination.”

• Mobile app Report an error

  “the availability of the Chartbeat mobile application is dependent on the third party stores from which each user downloads the application, e.g., the App Store from Apple or the Android app market from Google (each an “App Store”).”

• Liability cap Report an error

  “ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE AMOUNTS PAID AND/OR PAYABLE BY CUSTOMER TO CHARTBEAT IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM”

• Ip indemnity Report an error

  “Chartbeat agrees to indemnify and hold the Customer harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any claims that the Services infringe any third-party intellectual property or proprietary right.”

• Service changes Report an error

  “Chartbeat reserves the right to suspend or discontinue any part of the Services, introduce new features, impose limits on certain features or restrict access to parts or all of the Services.”

• AI modification Report an error

  “Notwithstanding Section B (Modification), Chartbeat may update, modify, or discontinue AI Features, including changes to underlying models, capabilities, or third-party providers, upon reasonable notice to Customer.”

• Tubular data restrictions Report an error

  “Customer agrees that it may use the Tubular Services and any data generated or derived from the Tubular Services solely in support of its business operations related to the measurement and analysis of online video audience behavior and not for the benefit of any third party.”

• User submissions license Report an error

  “By submitting User Submissions, Customer hereby does and shall grant to Chartbeat (i) a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Submissions”

• Assignment Report an error

  “Customer may not assign, delegate or transfer these Terms or its rights or obligations hereunder, or its Services account(s), in any way (by operation of law or otherwise) without Chartbeat’s prior written consent. Chartbeat may transfer, assign, or delegate these Terms and its rights and obligations without consent.”

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