Features page — JustCall

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Facts read from this source

• Certifications Report an error

  “Type II Certified ISO 27001 Certified HIPAA Compliant”

• Inbound voice agent Report an error

  “AI Voice Agent Answer Every Call Never miss an inbound lead again. The agent answers, qualifies, books the meeting, and hands off to a rep. 24/7 coverage”

• AI coaching Report an error

  “AI Coaching Coach Your Team Stop sampling 2% of calls. AI scores every call, flags the moments that matter, and coaches reps between them. 100% of calls scored”

• Ivr Report an error

  “IVR Call Menu Multi-level menus that route callers to the right team without a manual transfer.”

• Call queue Report an error

  “Call Queue Hold queues with position updates and queued callback when wait times climb.”

• Call routing Report an error

  “Smart Call Routing Route by skill, language, timezone, or caller history.”

• Call distribution Report an error

  “Call Distribution Balance inbound calls across reps by load, skill, or round-robin.”

• Caller id Report an error

  “Caller ID Show your business number on every outbound call.”

• Business number Report an error

  “Business Number Dedicated business numbers for teams, departments, or campaigns.”

• Virtual numbers Report an error

  “Virtual Phone Number Cloud-based numbers that ring on any device. No hardware.”

• Click to call Report an error

  “Website Click-to-Call Embed a call button on your site. Visitors dial directly.”

• Country coverage Report an error

  “Country Coverage Compliant calling across 70+ countries.”

• Sales dialer modes Report an error

  “Sales Dialer Power, predictive, dynamic, parallel, and preview in one dialer.”

• Parallel dialer Report an error

  “Parallel Dialer Call up to 5 numbers at once. Connect to the first live answer.”

• Voicemail drop Report an error

  “Voicemail Drop Leave pre-recorded voicemails in one click. Move on.”

• Local numbers Report an error

  “Local Numbers Dial with a matching area code so prospects pick up.”

• International numbers Report an error

  “International Numbers Numbers in 70+ countries provisioned in minutes.”

• Bulk sms Report an error

  “Bulk SMS & MMS Broadcast campaigns to segmented lists with opt-out tracking.”

• Sms inbox Report an error

  “SMS Inbox One shared inbox for SMS, MMS, and WhatsApp.”

• Sms bot Report an error

  “SMS Bot Automated replies that triage, qualify, and route.”

• Sms workflows Report an error

  “SMS Workflows Trigger texts on call outcomes or CRM events. No code.”

• Sms copilot Report an error

  “SMS Copilot AI draft replies in your brand voice. Reps edit and send.”

• Mms Report an error

  “MMS Send images, PDFs, and rich media with delivery receipts.”

• Whatsapp Report an error

  “WhatsApp Messaging Two-way WhatsApp alongside SMS in the same inbox.”

• Sms analytics Report an error

  “SMS Analytics Delivery, reply rates, and opt-outs per campaign.”

• AI call scoring Report an error

  “AI Call Scoring Every call scored against a custom rubric. Outliers flagged.”

• Agent assist Report an error

  “AI Agent Assist Live call guidance pulled from your playbooks.”

• Sentiment analysis Report an error

  “Sentiment Analysis Tone and emotion tracking per call, per rep, per customer.”

• Live call monitoring Report an error

  “Live Call Monitoring Listen, whisper, or barge. Train new reps without disrupting the call.”

• Call recording Report an error

  “Call Recording Cloud recording with retention, redaction, and consent prompts.”

• Call analytics Report an error

  “Call Analytics Volume, duration, disposition, and outcome reports across teams.”

• AI transcription Report an error

  “AI Call Transcription Every call transcribed and summarized with speaker labels.”

• Custom tags Report an error

  “Custom Tags Tag calls for review, objection types, or competitive mentions.”

• Workflows Report an error

  “Workflows Trigger SMS, tasks, and CRM updates from call outcomes. No code.”

• Native count Report an error

  “Integrations 70+ native integrations with your CRM, helpdesk, and stack.”

• API webhooks Report an error

  “APIs & Webhooks Full REST API and event webhooks for custom workflows.”

• Mobile desktop app Report an error

  “Mobile & Desktop App Softphone on every device. Reps dial and text from anywhere.”

• Starting price Report an error

  “Plans from $29/user/month. JustCall AI included on higher tiers.”

• Trial Report an error

  “Start Free Trial Book a Demo No credit card required 14 days of JustCall AI on us”

• Security posture Report an error

  “JustCall provides secure business communication with built-in data privacy, global governance, and advanced encryption protocols.”

• AI coaching workflow Report an error

  “Yes. AI scoring runs on every call automatically. Managers see the rubric output; reps get private coaching notes. No workflow changes required on day one.”

• Campaign dashboards Report an error

  “Live campaign dashboards surface connect rates, talk time, and outcomes by rep or list, and scale what works.”

Scores citing this record

• The Contact Centre Lead Calling, numbers & call routing
• The Contact Centre Lead Apps, desk phones & Microsoft Teams
• The Contact Centre Lead Call centre, analytics & AI
• The Contact Centre Lead Reliability, call security & telecoms compliance
• The Contact Centre Lead Pricing transparency
• The Data Protection Officer Calling, numbers & call routing
• The Data Protection Officer Apps, desk phones & Microsoft Teams
• The Data Protection Officer Call centre, analytics & AI
• The Data Protection Officer Reliability, call security & telecoms compliance
• The Data Protection Officer Pricing transparency
• The IT Administrator Calling, numbers & call routing
• The IT Administrator Apps, desk phones & Microsoft Teams
• The IT Administrator Call centre, analytics & AI
• The IT Administrator Pricing transparency
• The Office Manager Calling, numbers & call routing
• The Office Manager Apps, desk phones & Microsoft Teams
• The Office Manager Call centre, analytics & AI
• The Inside Sales Lead Calling, numbers & call routing
• The Inside Sales Lead Apps, desk phones & Microsoft Teams
• The Inside Sales Lead Call centre, analytics & AI
• The Skeptic Calling, numbers & call routing
• The Skeptic Apps, desk phones & Microsoft Teams
• The Skeptic Call centre, analytics & AI
• The Skeptic Reliability, call security & telecoms compliance
• The Skeptic Pricing transparency